Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 4772 | 5/28/2021 12:59:01 PM | 3/28/2022 7:25:06 AM | 06 Month Policy | 2021/05 Back charge amended with 06 month adjustment<br/><b>Journal Number</b>: [23211]<br/><b>Journal Amount</b>: [-R6,747.00] | 27 | 3 | 4036 | 17 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-05-28T12:59:09.304Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-07T08:17:45.712Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T12:35:34.976Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:43:11.582Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-04T08:01:16.730Z"}] | 1 | 101 | 3 | 3/28/2022 7:25:06 AM | 17 | 3 | ||||||||||||||||||||||
| 4771 | 5/28/2021 12:40:30 PM | 5/10/2022 12:23:45 PM | Refuse charge | Refuse charge -<font face="Courier New, Helvetica, sans-serif"><span style="font-size: 11px; letter-spacing: 1px; white-space: pre;"> Cove rock has their own refuse disposal.</span></font><div><table border="0" cellpadding="0" cellspacing="0" width="338" style="border-collapse: collapse;width:253pt"><tbody><tr height="38" style="height:28.8pt"> <td height="38" class="xl65" width="338" style="height:28.8pt;width:253pt">SEND TO ETHEL TO CHECK IF THE REFUSE IS COLLECTED.</td></tr></tbody></table><br>NO REFUSE WAS CHARGED ON ACCOUNT<br><span style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; letter-spacing: 1px; white-space: pre; font-size: 11px; position: absolute; width: 312px; top: 60px; left: 320px;">COVE ROCK</span></div> | 4 | 3 | 4035 | 74 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T12:40:32.145Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-13T10:41:18.875Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-10T12:22:19.278Z"}] | 4 | 120 | 5 | 5/10/2022 12:23:45 PM | 172 | 5 | ||||||||||||||||||||||
| 4770 | 5/28/2021 12:34:32 PM | 2/14/2022 10:40:58 AM | Water query - leak | Water query - leak<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 4034 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T12:34:34.352Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T10:40:14.733Z"}] | 1 | 96 | 214 | 2/14/2022 10:40:58 AM | 12 | 214 | ||||||||||||||||||||||
| 4769 | 5/28/2021 12:30:27 PM | 3/28/2022 6:35:04 AM | Late termination | Late termination-2020/11-2020/12<br><b>Journal Number</b>: [521973]<div><br></div><div><b>RESPONSE QRC:</b> Late termination ,Journal {521973} Authorized.</div> | 27 | 3 | 4033 | 5 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T12:30:29.161Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-07-20T12:48:18.257Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T10:01:37.760Z"}] | 6 | 122 | 230 | 3/28/2022 6:35:04 AM | 5 | 230 | ||||||||||||||||||||||
| 4768 | 5/28/2021 12:18:54 PM | 2/13/2022 10:15:06 AM | Water query - six months policy | Water query - six months policy. Journal processed and approved. Query resolved. | 27 | 3 | 4032 | 8 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T12:18:55.831Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T10:13:19.558Z"}] | 1 | 101 | 214 | 2/13/2022 10:15:06 AM | 8 | 214 | ||||||||||||||||||||||
| 4767 | 5/28/2021 12:08:03 PM | 4/12/2022 9:43:30 AM | water query | water query | 3 | 4030 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T12:08:05.063Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T12:08:05.633Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T12:08:11.462Z"}] | 1 | 67 | 20 | |||||||||||||||||||||||||||
| 4765 | 5/28/2021 12:04:51 PM | 6/25/2022 8:57:50 AM | Water query - leak | Water query - leak<div><br></div><div>Transnet to submit plumbers letter for leak repairs - 25.06.2022<br></div> | 30 | 3 | 4029 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T12:04:53.033Z"}] | 1 | 67 | 3 | ||||||||||||||||||||||||||
| 4766 | 5/28/2021 12:03:57 PM | 4/12/2022 9:42:39 AM | Late termination | The reversal of charges from account has been completed and a journal is pending approval.<br/><b>Journal Number</b>: [BJ71804975] | 27 | 3 | 4028 | 132 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-28T12:04:01.542Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-28T10:17:31.826Z"}] | 6 | 122 | 12 | 4/12/2022 9:42:39 AM | 230 | 12 | ||||||||||||||||||||||
| 4764 | 5/28/2021 11:59:10 AM | 5/28/2021 11:59:12 AM | 2 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T11:59:12.173Z"}] | 20 | ||||||||||||||||||||||||||||||||||||
| 4763 | 5/28/2021 11:45:29 AM | 10/29/2022 7:50:59 AM | Water query - high consumption | Water query - high consumption<div>Consumption decreased ,Reading will be requested .<br></div><div><br></div><div>QRC RESPONSE: Query Closed</div><div><b>To log a new query and provide more information on the actual query: ie,</b></div><div>• Which date is under dispute?</div><div>• Does the query relate to any leaks? If yes, upload signed copy of plumbers letter stating what was repaired with date of repairs.</div><div>• Does the query relate to a dispute on readings? If yes, provide more details with a clear picture of meter with reading and state which reading period is under dispute.</div> | 27 | 3 | 4026 | 12 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T11:45:34.914Z"}] | 1 | 67 | 10/29/2022 7:50:33 AM | 138559 | 3 | 3 | ||||||||||||||||||||||
| 4760 | 5/28/2021 11:36:08 AM | 6/30/2022 11:48:09 AM | Water query - six months policy | water query - six months policy<div><br></div><div>-meter only back charged for 5 months , no adjustment due </div><div><b>Query Leak-Plumber's letter received.</b></div><br/><b>Journal Number</b>: [768858] | 27 | 3 | 4025 | 132 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T11:36:09.753Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-09-03T06:46:30.695Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-09-03T06:47:33.653Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-02T08:42:53.920Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-13T06:36:48.722Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-13T08:30:09.799Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-13T08:34:22.035Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-14T08:50:17.315Z"}] | 1 | 96 | 13 | 6/30/2022 11:48:09 AM | 134102 | 7 | 7 | |||||||||||||||||||||
| 402528 | 4762 | 5/28/2021 11:36:00 AM | 5/28/2021 11:36:22 AM | IVR call: statement | Received call for statement for account 10000218 undefined | 4024 | 5/28/2021 11:36:22 AM | ||||||||||||||||||||||||||||||||||
| 402525 | 4761 | 5/28/2021 11:34:59 AM | 5/28/2021 11:34:59 AM | IVR call:$85 | Received call for $776 for account 10000218 | 4024 | 5/28/2021 11:34:59 AM | ||||||||||||||||||||||||||||||||||
| 4759 | 5/28/2021 11:32:12 AM | 11/5/2022 1:22:06 PM | Water query - high consumption | Water query - high consumption (from April 2020).<div>Consumption not decreased .</div><div><br></div><div>QRC RESPONS: Query Closed</div><div>April 2020 was resolved Dec 2020 with a 06 month back charge amendment. </div><div>Current consumption is averaging above 25+kl at times.</div><div>Consumer should be advised to have premises assessed for leaks</div> | 27 | 3 | 4023 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T11:32:13.667Z"}] | 1 | 67 | 11/5/2022 1:22:05 PM | 3 | 3 | |||||||||||||||||||||||
| 4758 | 5/28/2021 11:25:26 AM | 3/28/2022 7:08:29 AM | Property demolished | <div style="text-align: right;">Property demolished 201805-202105</div><br><b>Journal Number</b>: [804967]<div>journal approved 31 may 2021</div> | 27 | 3 | 4022 | 6 | 3 | 23 | 12 | 108 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-28T11:24:56.900Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-05-31T09:26:52.732Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:45:55.517Z"}] | 12 | 108 | 3/28/2022 7:08:29 AM | 6 | 2 | |||||||||||||||||||||||
| 4756 | 5/28/2021 11:24:08 AM | 3/28/2022 7:23:36 AM | Late termination | Late termination, <b>Journal Number</b>: [842421]<div><br><div>Response QRC: Late termination, <b>Journal 842421</b>Authorised<br><br></div></div> | 27 | 3 | 4021 | 13 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T11:24:10.404Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T08:24:46.526Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T08:33:36.237Z"}] | 6 | 122 | 230 | 3/28/2022 7:23:36 AM | 13 | 230 | ||||||||||||||||||||||
| 4755 | 5/28/2021 11:19:57 AM | 7/2/2022 10:31:01 AM | Water query - six months policy | Water query - six months policy<div>Debt written off<br></div> | 27 | 3 | 4020 | 13 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T11:19:58.829Z"}] | 1 | 95 | 7/2/2022 10:30:52 AM | 12 | 12 | |||||||||||||||||||||||
| 4730 | 5/28/2021 11:14:31 AM | 7/2/2022 10:34:07 AM | Six months policy | Six months policy.<div>no water charges on account.<br></div> | 27 | 3 | 4019 | 11 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T11:14:33.661Z"}] | 1 | 95 | 7/2/2022 10:33:47 AM | 12 | 12 | |||||||||||||||||||||||
| 402511 | 4754 | 5/28/2021 11:10:52 AM | 5/28/2021 11:10:52 AM | IVR call:$84 | Received call for $775 for account 10255308 | 4018 | 5/28/2021 11:10:52 AM | ||||||||||||||||||||||||||||||||||
| 402509 | 4753 | 5/28/2021 11:09:51 AM | 5/28/2021 11:09:51 AM | IVR call:$83 | Received call for $774 for account 10255308 | 4018 | 5/28/2021 11:09:51 AM |