Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1070084 | 39667 | 2/20/2023 8:26:37 AM | 2/20/2023 8:26:57 AM | IVR call: meter-reading | Received call for meter-reading for account 10108347 Meter reading: [0246] Meter type: [water] | 10 | 2 | 9124 | 81 | ||||||||||||||||||||||||||||||||
| 26317 | 2/20/2023 8:23:41 AM | 4/2/2023 11:05:50 AM | Water query | water works report for leak detected on the property.<div><br></div><div>Note: This query is closed as two queries were opened under the same account number. Kindly refer to ref#71241</div> | 27 | 3 | 26874 | 167 | 17 | 2 | 23 | 1 | 96 | 4/2/2023 11:05:47 AM | 214 | 893 | 214 | ||||||||||||||||||||||||
| 1070033 | 39666 | 2/20/2023 8:08:15 AM | 2/20/2023 8:08:18 AM | IVR call: balance | Received call for balance for account 10343212 undefined | 7 | 2 | 7240 | 78 | ||||||||||||||||||||||||||||||||
| 1070014 | 39665 | 2/20/2023 8:05:23 AM | 2/20/2023 8:05:38 AM | IVR call: statement | Received call for statement for account 10341946 sent message: 35717 | 8 | 2 | 15982 | 79 | ||||||||||||||||||||||||||||||||
| 1070009 | 39664 | 2/20/2023 8:03:53 AM | 2/20/2023 8:03:54 AM | IVR call: balance | Received call for balance for account 10250298 undefined | 7 | 2 | 17016 | 78 | ||||||||||||||||||||||||||||||||
| 1069995 | 39663 | 2/20/2023 7:55:06 AM | 2/20/2023 7:55:07 AM | IVR call: balance | Received call for balance for account 10011196 undefined | 7 | 2 | 21395 | 78 | ||||||||||||||||||||||||||||||||
| 39662 | 2/20/2023 7:54:05 AM | 2/20/2023 7:54:13 AM | water | meter leak reported to w/w ref 820380. | 6 | 3 | 31012 | 112 | 17 | 2 | 23 | 1 | 96 | 203 | |||||||||||||||||||||||||||
| 1069961 | 39660 | 2/20/2023 7:47:27 AM | 2/20/2023 7:47:31 AM | IVR call: balance | Received call for balance for account 20033327 undefined | 7 | 2 | 9353 | 78 | ||||||||||||||||||||||||||||||||
| 1069955 | 39659 | 2/20/2023 7:45:12 AM | 2/20/2023 7:45:13 AM | IVR call: balance | Received call for balance for account 20033327 undefined | 7 | 2 | 9353 | 78 | ||||||||||||||||||||||||||||||||
| 1069922 | 39658 | 2/20/2023 7:32:07 AM | 2/20/2023 7:32:08 AM | IVR call: balance | Received call for balance for account 10294654 undefined | 7 | 2 | 31010 | 78 | ||||||||||||||||||||||||||||||||
| 1069919 | 39657 | 2/20/2023 7:31:40 AM | 2/20/2023 7:31:58 AM | IVR call: statement | Received call for statement for account 10158567 sent message: 35713 | 8 | 2 | 4382 | 79 | ||||||||||||||||||||||||||||||||
| 1069901 | 39656 | 2/20/2023 7:28:11 AM | 2/20/2023 7:28:13 AM | IVR call: balance | Received call for balance for account 10342789 undefined | 7 | 2 | 29183 | 78 | ||||||||||||||||||||||||||||||||
| 1069897 | 39655 | 2/20/2023 7:26:58 AM | 2/20/2023 7:27:00 AM | IVR call: balance | Received call for balance for account 10361418 undefined | 7 | 2 | 4988 | 78 | ||||||||||||||||||||||||||||||||
| 1069885 | 39654 | 2/20/2023 7:21:54 AM | 2/20/2023 7:21:55 AM | IVR call: balance | Received call for balance for account 10087746 undefined | 7 | 2 | 24839 | 78 | ||||||||||||||||||||||||||||||||
| 1069841 | 39653 | 2/20/2023 7:02:51 AM | 2/20/2023 7:03:12 AM | IVR call: statement | Received call for statement for account 10300200 sent message: 35712 | 8 | 2 | 31009 | 79 | ||||||||||||||||||||||||||||||||
| 1069824 | 39652 | 2/20/2023 6:55:06 AM | 2/20/2023 6:55:23 AM | IVR call: meter-reading | Received call for meter-reading for account 10422916 Meter reading: [281379] Meter type: [water] | 10 | 2 | 14275 | 81 | ||||||||||||||||||||||||||||||||
| 1069822 | 39651 | 2/20/2023 6:53:11 AM | 2/20/2023 6:53:34 AM | IVR call: statement | Received call for statement for account 10330674 sent message: 35710 | 8 | 2 | 10820 | 79 | ||||||||||||||||||||||||||||||||
| 1069819 | 39650 | 2/20/2023 6:52:00 AM | 2/20/2023 6:52:01 AM | IVR call: balance | Received call for balance for account 10330674 undefined | 7 | 2 | 10820 | 78 | ||||||||||||||||||||||||||||||||
| 1069812 | 39649 | 2/20/2023 6:50:09 AM | 2/20/2023 6:50:10 AM | IVR call: balance | Received call for balance for account 10330674 undefined | 7 | 2 | 10820 | 78 | ||||||||||||||||||||||||||||||||
| 1069791 | 39648 | 2/20/2023 6:43:08 AM | 2/20/2023 6:43:09 AM | IVR call: balance | Received call for balance for account 10005390 undefined | 7 | 2 | 7616 | 78 |