Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 404503 | 4940 | 5/31/2021 10:26:24 AM | 5/31/2021 10:26:42 AM | IVR call: statement | Received call for statement for account 10211590 sent message: 20 | 8 | 2 | 4132 | 79 | 79 | 5/31/2021 10:26:42 AM | 115749 | |||||||||||||||||||||||||||||
| 4939 | 5/31/2021 10:25:19 AM | 2/26/2023 9:11:38 AM | Corrections to journal | Corrections to journal<br/><b>Journal Number</b>: [BJ71169492] | 27 | 3 | 4131 | 5 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-31T10:25:21.349Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-15T12:39:39.505Z"}] | 6 | 107 | 2/26/2023 9:11:38 AM | 6 | 6 | |||||||||||||||||||||||
| 404501 | 4940 | 5/31/2021 10:25:08 AM | 5/31/2021 10:25:10 AM | IVR call: balance | Received call for balance for account 10211590 undefined | 7 | 2 | 4132 | 78 | 78 | 5/31/2021 10:25:10 AM | ||||||||||||||||||||||||||||||
| 404498 | 4584 | 5/31/2021 10:23:47 AM | 5/31/2021 10:23:47 AM | IVR call: balance | Received call for balance for account 10279288 undefined | 7 | 2 | 3901 | 78 | 78 | 5/31/2021 10:23:47 AM | ||||||||||||||||||||||||||||||
| 404496 | 4938 | 5/31/2021 10:23:08 AM | 5/31/2021 10:23:42 AM | IVR call: statement | Received call for statement for account 10431467 sent message: 19 | 8 | 2 | 4130 | 79 | 79 | 5/31/2021 10:23:42 AM | 115748 | |||||||||||||||||||||||||||||
| 404494 | 4937 | 5/31/2021 10:20:47 AM | 5/31/2021 10:21:14 AM | IVR call: statement | Received call for statement for account 20081056 sent message: 18 | 8 | 2 | 4129 | 79 | 79 | 5/31/2021 10:21:14 AM | 115747 | |||||||||||||||||||||||||||||
| 404493 | 5/31/2021 10:20:17 AM | 5/31/2021 10:20:18 AM | IVR call:$165 | Received call for $856 for account undefined | 5/31/2021 10:20:18 AM | ||||||||||||||||||||||||||||||||||||
| 4936 | 5/31/2021 10:11:54 AM | 3/28/2022 7:08:29 AM | SIX MONTHS POLICY | SIX MONTHS POLICY ADJUSTED<br/><b>Journal Number</b>: [BJ71834264] | 27 | 3 | 4128 | 6 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-05-31T10:11:56.774Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T10:03:04.977Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T10:03:25.040Z"}] | 1 | 95 | 3/28/2022 7:08:29 AM | 6 | 12 | |||||||||||||||||||||||
| 4935 | 5/31/2021 9:54:53 AM | 2/26/2023 9:07:52 AM | late termination | late termination | 27 | 3 | 4127 | 5 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"36","un":"nomaromad","dt":"2021-05-31T09:54:54.751Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:47:37.627Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:34:40.697Z"}] | 6 | 107 | 2/26/2023 9:07:51 AM | 6 | 6 | |||||||||||||||||||||||
| 404418 | 4933 | 5/31/2021 9:50:22 AM | 5/31/2021 9:50:24 AM | IVR call: balance | Received call for balance for account 10052528 undefined | 7 | 2 | 4126 | 78 | 78 | 5/31/2021 9:50:24 AM | ||||||||||||||||||||||||||||||
| 404409 | 4933 | 5/31/2021 9:48:59 AM | 5/31/2021 9:49:00 AM | IVR call: balance | Received call for balance for account 10052528 undefined | 7 | 2 | 4126 | 78 | 78 | 5/31/2021 9:49:00 AM | ||||||||||||||||||||||||||||||
| 404403 | 4933 | 5/31/2021 9:48:01 AM | 5/31/2021 9:48:02 AM | IVR call: balance | Received call for balance for account 10052528 undefined | 7 | 2 | 4126 | 78 | 78 | 5/31/2021 9:48:02 AM | ||||||||||||||||||||||||||||||
| 4928 | 5/31/2021 9:46:50 AM | 6/16/2022 1:21:05 PM | incorrect meter number | high water consumption and there is incorrect meter number. current readings 7182 | 27 | 3 | 4125 | 74 | 4 | 23 | 1 | 46 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-05-31T09:46:14.687Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:45:49.429Z"}] | 1 | 46 | 6/16/2022 1:21:05 PM | 13 | 13 | |||||||||||||||||||||||
| 4929 | 5/31/2021 9:46:49 AM | 6/16/2022 1:22:47 PM | Incorrect reading | Incorrect readings | 27 | 3 | 4124 | 75 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"40","un":"thandom","dt":"2021-05-31T09:46:13.978Z"},{"op":"R","uid":"40","un":"thandom","dt":"2021-05-31T09:49:31.938Z"}] | 1 | 44 | 6/16/2022 1:22:47 PM | 13 | 13 | |||||||||||||||||||||||
| 404395 | 4931 | 5/31/2021 9:45:11 AM | 5/31/2021 9:45:13 AM | IVR call: balance | Received call for balance for account 10044610 undefined | 7 | 2 | 4123 | 78 | 78 | 5/31/2021 9:45:13 AM | ||||||||||||||||||||||||||||||
| 404394 | 4931 | 5/31/2021 9:44:16 AM | 5/31/2021 9:44:17 AM | IVR call: balance | Received call for balance for account 10044610 undefined | 7 | 2 | 4123 | 78 | 78 | 5/31/2021 9:44:17 AM | ||||||||||||||||||||||||||||||
| 404387 | 4930 | 5/31/2021 9:40:50 AM | 5/31/2021 9:40:51 AM | IVR call: balance | Received call for balance for account 10048885 undefined | 7 | 2 | 4122 | 78 | 78 | 5/31/2021 9:40:51 AM | ||||||||||||||||||||||||||||||
| 4924 | 5/31/2021 9:34:17 AM | 5/31/2021 9:37:11 AM | Delete duplicated journal | Duplicated journal deleted | 27 | 3 | 4121 | 4 | 2 | 23 | 12 | 108 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-31T09:34:19.430Z"}] | 12 | 108 | 5/31/2021 9:37:11 AM | 4 | 173 | |||||||||||||||||||||||
| 404372 | 4925 | 5/31/2021 9:33:35 AM | 5/31/2021 9:33:37 AM | IVR call: balance | Received call for balance for account 10365858 undefined | 7 | 2 | 4120 | 78 | 78 | 5/31/2021 9:33:37 AM | ||||||||||||||||||||||||||||||
| 404350 | 4923 | 5/31/2021 9:23:30 AM | 5/31/2021 9:23:32 AM | IVR call: balance | Received call for balance for account 10410003 undefined | 7 | 2 | 4119 | 78 | 78 | 5/31/2021 9:23:32 AM |