Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
406328 5081 6/1/2021 2:51:12 PM 6/1/2021 2:51:13 PM IVR call: balance Received call for balance for account 10356695 undefined 7 2 4261 78 78 6/1/2021 2:51:13 PM
406325 5010 6/1/2021 2:49:29 PM 6/1/2021 2:49:31 PM IVR call: balance Received call for balance for account 10070003 undefined 7 2 4197 78 78 6/1/2021 2:49:31 PM
406321 5010 6/1/2021 2:47:31 PM 6/1/2021 2:47:33 PM IVR call: balance Received call for balance for account 10070003 undefined 7 2 4197 78 78 6/1/2021 2:47:33 PM
406320 5010 6/1/2021 2:46:44 PM 6/1/2021 2:46:46 PM IVR call: balance Received call for balance for account 10070003 undefined 7 2 4197 78 78 6/1/2021 2:46:46 PM
406317 5010 6/1/2021 2:44:49 PM 6/1/2021 2:44:51 PM IVR call: balance Received call for balance for account 10070003 undefined 7 2 4197 78 78 6/1/2021 2:44:51 PM
406293 5079 6/1/2021 2:28:54 PM 6/1/2021 2:28:56 PM IVR call: balance Received call for balance for account 10412703 undefined 7 2 4260 78 78 6/1/2021 2:28:56 PM
406260 4645 6/1/2021 2:15:18 PM 6/1/2021 2:15:19 PM IVR call: balance Received call for balance for account 10160416 undefined 7 2 3933 78 78 6/1/2021 2:15:19 PM
5077 6/1/2021 1:36:35 PM 10/23/2022 12:39:36 PM High water consumption Kindly investigate high water charges raised on this account.&nbsp;<div>Consumption decreased.</div><div><b><u><br></u></b></div><div><b><u>QRC RESPONSE: </u></b>Customer has to advise if they had any internal leaks repaired and give more information on query. If they had internal faults repaired they have to log a new query and attach the plumbers letter. There is no reports on faults on front desk on water works side.</div><div><br></div><div><br></div> 27 3 4259 12 2 23 1 67 [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-01T13:35:59.302Z"}] 1 67 10/23/2022 12:39:36 PM 8 8
406167 5076 6/1/2021 1:26:27 PM 6/1/2021 1:26:28 PM IVR call: balance Received call for balance for account 10405014 undefined 7 2 4258 78 78 6/1/2021 1:26:28 PM
406165 5075 6/1/2021 1:26:12 PM 1/3/2022 8:35:24 AM IVR call: balance Received call for balance for account 10404022 undefined 7 2 4257 78 [{"op":"R","uid":"201","un":"nonkosim","dt":"2022-01-03T08:35:24.809Z"}] 78 1/3/2022 8:35:24 AM 201
406161 5074 6/1/2021 1:24:34 PM 6/1/2021 1:24:35 PM IVR call: balance Received call for balance for account 10174217 undefined 7 2 4256 78 78 6/1/2021 1:24:35 PM
406160 5073 6/1/2021 1:24:25 PM 6/1/2021 1:24:27 PM IVR call: balance Received call for balance for account 10200120 undefined 7 2 4255 78 78 6/1/2021 1:24:27 PM
406154 5072 6/1/2021 1:21:25 PM 6/1/2021 1:21:27 PM IVR call: balance Received call for balance for account 10007173 undefined 7 2 4254 78 78 6/1/2021 1:21:27 PM
406151 5071 6/1/2021 1:21:09 PM 6/1/2021 1:21:29 PM IVR call: statement Received call for statement for account 10022077 sent message: 67 8 2 4253 79 79 6/1/2021 1:21:29 PM 115796
406083 4999 6/1/2021 12:48:05 PM 6/1/2021 12:48:07 PM IVR call: balance Received call for balance for account 10375168 undefined 7 2 4187 78 78 6/1/2021 12:48:07 PM
406075 5070 6/1/2021 12:45:59 PM 6/1/2021 12:46:02 PM IVR call: balance Received call for balance for account 10431699 undefined 7 2 4252 78 78 6/1/2021 12:46:02 PM
406044 5069 6/1/2021 12:30:08 PM 6/1/2021 12:30:09 PM IVR call: balance Received call for balance for account 10037558 undefined 7 2 4251 78 78 6/1/2021 12:30:09 PM
406035 5068 6/1/2021 12:29:24 PM 6/1/2021 12:29:26 PM IVR call: balance Received call for balance for account 10035558 undefined 7 2 4250 78 78 6/1/2021 12:29:26 PM
406036 5067 6/1/2021 12:28:36 PM 6/1/2021 12:28:36 PM IVR call:$175 Received call for $866 for account 10413240 4249 6/1/2021 12:28:36 PM
406012 5066 6/1/2021 12:15:21 PM 6/1/2021 12:15:46 PM IVR call: statement Received call for statement for account 10380209 sent message: 66 8 2 4248 79 79 6/1/2021 12:15:46 PM 115795