Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 407542 | 5163 | 6/2/2021 12:05:54 PM | 6/2/2021 12:05:55 PM | IVR call:$185 | Received call for $876 for account 10268618 | 4346 | 6/2/2021 12:05:55 PM | ||||||||||||||||||||||||||||||||||
| 5161 | 6/2/2021 11:52:44 AM | 2/13/2022 10:32:43 AM | leak Rebate | waiting for July readings in order to proceed with adjustment<div>same query logged ref 7522 and journal captured</div> | 4 | 3 | 4345 | 6 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-06-02T11:52:07.253Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-13T10:29:57.969Z"}] | 1 | 96 | 12 | 2/13/2022 10:32:43 AM | 6 | 12 | ||||||||||||||||||||||
| 407510 | 5162 | 6/2/2021 11:51:56 AM | 6/2/2021 11:52:13 AM | IVR call: statement | Received call for statement for account 10347337 sent message: 94 | 8 | 2 | 4344 | 79 | 79 | 6/2/2021 11:52:13 AM | 115823 | |||||||||||||||||||||||||||||
| 5160 | 6/2/2021 11:45:01 AM | 2/26/2023 8:44:32 AM | High water consumption | Kindly investigate high water charges raised on this account. | 3 | 4343 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-02T11:44:24.730Z"}] | 1 | 67 | 143235 | 73 | |||||||||||||||||||||||||
| 5159 | 6/2/2021 11:37:40 AM | 4/12/2022 9:39:10 AM | leak credit adjustment | Journal Done<br><b>Journal Number</b>: [835812]<div><br><div><b>RESPONSE QRC</b>:LEAK CR JOURNAL{835812} AUTHORISED</div></div> | 27 | 3 | 4342 | 4 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-06-02T11:37:04.002Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T07:56:20.125Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T07:36:18.987Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-01-05T07:26:18.199Z"}] | 1 | 96 | 230 | 4/12/2022 9:39:10 AM | 4 | 230 | ||||||||||||||||||||||
| 407461 | 5158 | 6/2/2021 11:37:28 AM | 6/2/2021 11:37:54 AM | IVR call: statement | Received call for statement for account 10283721 sent message: 93 | 8 | 2 | 4341 | 79 | 79 | 6/2/2021 11:37:54 AM | 115822 | |||||||||||||||||||||||||||||
| 407451 | 5158 | 6/2/2021 11:36:01 AM | 6/2/2021 11:36:04 AM | IVR call: balance | Received call for balance for account 10283721 undefined | 7 | 2 | 4341 | 78 | 78 | 6/2/2021 11:36:04 AM | ||||||||||||||||||||||||||||||
| 407435 | 5157 | 6/2/2021 11:23:24 AM | 6/2/2021 11:23:25 AM | IVR call: balance | Received call for balance for account 10041873 undefined | 7 | 2 | 4340 | 78 | 78 | 6/2/2021 11:23:25 AM | ||||||||||||||||||||||||||||||
| 407434 | 5152 | 6/2/2021 11:23:04 AM | 6/2/2021 11:23:05 AM | IVR call: balance | Received call for balance for account 10113664 undefined | 7 | 2 | 4335 | 78 | 78 | 6/2/2021 11:23:05 AM | ||||||||||||||||||||||||||||||
| 407433 | 5156 | 6/2/2021 11:22:28 AM | 6/2/2021 11:22:28 AM | IVR call: balance | Received call for balance for account 10041073 undefined | 7 | 2 | 4339 | 78 | 78 | 6/2/2021 11:22:28 AM | ||||||||||||||||||||||||||||||
| 407431 | 5155 | 6/2/2021 11:22:18 AM | 6/2/2021 11:22:19 AM | IVR call: balance | Received call for balance for account 10255699 undefined | 7 | 2 | 4338 | 78 | 78 | 6/2/2021 11:22:19 AM | ||||||||||||||||||||||||||||||
| 5153 | 6/2/2021 11:21:28 AM | 3/28/2022 7:23:36 AM | leak credit adjustment | journal done<br/><b>Journal Number</b>: [835808]<br/><b>Journal Amount</b>: [-R9341.30] | 27 | 3 | 4337 | 13 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-06-02T11:20:51.890Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-03T13:22:09.176Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-03T13:22:24.627Z"}] | 1 | 96 | 3/28/2022 7:23:36 AM | 13 | 3 | |||||||||||||||||||||||
| 407429 | 5154 | 6/2/2021 11:21:06 AM | 6/2/2021 11:21:08 AM | IVR call: balance | Received call for balance for account 10198264 undefined | 7 | 2 | 4336 | 78 | 78 | 6/2/2021 11:21:08 AM | ||||||||||||||||||||||||||||||
| 407426 | 5152 | 6/2/2021 11:20:21 AM | 6/2/2021 11:20:46 AM | IVR call: statement | Received call for statement for account 10113664 sent message: 92 | 8 | 2 | 4335 | 79 | 79 | 6/2/2021 11:20:46 AM | 115821 | |||||||||||||||||||||||||||||
| 407420 | 5151 | 6/2/2021 11:16:59 AM | 6/2/2021 11:17:19 AM | IVR call: statement | Received call for statement for account 10388496 sent message: 91 | 8 | 2 | 4334 | 79 | 79 | 6/2/2021 11:17:19 AM | 115820 | |||||||||||||||||||||||||||||
| 407410 | 5150 | 6/2/2021 11:13:43 AM | 6/2/2021 11:13:45 AM | IVR call: balance | Received call for balance for account 10286697 undefined | 7 | 2 | 4333 | 78 | 78 | 6/2/2021 11:13:45 AM | ||||||||||||||||||||||||||||||
| 407397 | 5149 | 6/2/2021 11:01:20 AM | 6/2/2021 11:02:10 AM | IVR call: statement | Received call for statement for account 10378129 sent message: 90 | 8 | 2 | 4332 | 79 | 79 | 6/2/2021 11:02:10 AM | 115819 | |||||||||||||||||||||||||||||
| 5148 | 6/2/2021 10:58:02 AM | 11/5/2021 7:37:09 AM | leak cr journal done 2017-202011 | leak cr journal done 2017-202011<br><b>Journal Number</b>: [835799]<div><br></div><div><b>RESPONSE QRC</b>:LEAK CR JOURNAL{835799} AUTHORISED</div> | 27 | 3 | 4331 | 75 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-02T10:58:04.274Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T07:53:58.064Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T07:35:44.865Z"}] | 1 | 96 | 230 | 11/5/2021 7:37:09 AM | 173 | 230 | ||||||||||||||||||||||
| 5146 | 6/2/2021 10:52:32 AM | 3/28/2022 7:10:22 AM | INTEREST REVERSAL | Journal correction and interest reversal from 2020/05-2021/05.<div>BJ71216506</div> | 27 | 3 | 4329 | 11 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-02T10:51:55.363Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-02T11:59:23.149Z"}] | 2 | 101 | 3/28/2022 7:10:22 AM | 11 | 3 | |||||||||||||||||||||||
| 407379 | 5147 | 6/2/2021 10:52:22 AM | 6/2/2021 10:52:43 AM | IVR call: statement | Received call for statement for account 10400182 sent message: 89 | 8 | 2 | 4328 | 79 | 79 | 6/2/2021 10:52:43 AM | 115818 |