Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 408550 | 5209 | 6/3/2021 8:19:54 AM | 6/3/2021 8:20:13 AM | IVR call: statement | Received call for statement for account 10052324 sent message: 108 | 8 | 2 | 4387 | 79 | 79 | 6/3/2021 8:20:13 AM | 115837 | |||||||||||||||||||||||||||||
| 408547 | 5208 | 6/3/2021 8:19:29 AM | 6/3/2021 8:19:54 AM | IVR call: statement | Received call for statement for account 10131628 sent message: 107 | 8 | 2 | 4386 | 79 | 79 | 6/3/2021 8:19:54 AM | 115836 | |||||||||||||||||||||||||||||
| 408532 | 5207 | 6/3/2021 8:10:46 AM | 5/10/2022 12:59:46 PM | IVR call: statement | Received call for statement for account 10003135 sent message: 106 | 8 | 2 | 4385 | 79 | [{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-10T12:59:29.602Z"}] | 79 | 5/10/2022 12:59:46 PM | 115835 | 5 | |||||||||||||||||||||||||||
| 5206 | 6/3/2021 8:01:50 AM | 6/3/2021 8:01:52 AM | 2 | [{"op":"R","uid":"184","un":"simnikiwem","dt":"2021-06-03T08:01:52.241Z"}] | 184 | ||||||||||||||||||||||||||||||||||||
| 5204 | 6/3/2021 7:57:39 AM | 10/22/2022 10:58:11 AM | high water consumption | consumer querying high water consumption. kindly investigate and resolve.<div><br></div><div><b><u>QRC RESPONSE</u>:</b> There is no report on water works of high consumption or any operations done, the consumption has dropped. The customer needs to advise if they had any leaks repaired and re log the query and attach the invoice.</div> | 27 | 3 | 4384 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-03T07:57:41.337Z"}] | 1 | 67 | 10/22/2022 10:58:10 AM | 8 | 8 | |||||||||||||||||||||||
| 408503 | 5205 | 6/3/2021 7:56:15 AM | 6/3/2021 7:56:57 AM | IVR call: statement | Received call for statement for account 10292258 sent message: 105 | 8 | 2 | 4383 | 79 | 79 | 6/3/2021 7:56:57 AM | 115834 | |||||||||||||||||||||||||||||
| 408497 | 5203 | 6/3/2021 7:51:13 AM | 6/3/2021 7:51:14 AM | IVR call: balance | Received call for balance for account 10158567 undefined | 7 | 2 | 4382 | 78 | 78 | 6/3/2021 7:51:14 AM | ||||||||||||||||||||||||||||||
| 408487 | 5202 | 6/3/2021 7:48:36 AM | 6/3/2021 7:48:38 AM | IVR call: balance | Received call for balance for account 10362158 undefined | 7 | 2 | 4381 | 78 | 78 | 6/3/2021 7:48:38 AM | ||||||||||||||||||||||||||||||
| 5201 | 6/3/2021 7:42:10 AM | 6/3/2021 7:42:12 AM | 2 | [{"op":"R","uid":"58","un":"dorelld","dt":"2021-06-03T07:41:33.182Z"}] | 58 | ||||||||||||||||||||||||||||||||||||
| 5200 | 6/3/2021 7:41:23 AM | 6/3/2021 7:41:25 AM | 1 | [{"op":"R","uid":"58","un":"dorelld","dt":"2021-06-03T07:40:46.734Z"}] | 58 | ||||||||||||||||||||||||||||||||||||
| 408441 | 5199 | 6/3/2021 7:38:36 AM | 6/3/2021 7:38:37 AM | IVR call: balance | Received call for balance for account 10344956 undefined | 7 | 2 | 4380 | 78 | 78 | 6/3/2021 7:38:37 AM | ||||||||||||||||||||||||||||||
| 5198 | 6/3/2021 7:38:29 AM | 5/10/2022 1:38:12 PM | refuse query | consumer desputing being billed for refuse. kindly investigate and resolve.<div><br></div><div>NO REFUSE WAS CHARGED ON ACCOUNT</div> | 27 | 3 | 4379 | 6 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-03T07:38:32.517Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-10T13:36:05.513Z"}] | 4 | 120 | 5 | 5/10/2022 1:38:12 PM | 6 | 5 | ||||||||||||||||||||||
| 408403 | 5197 | 6/3/2021 7:22:58 AM | 6/3/2021 7:23:15 AM | IVR call: statement | Received call for statement for account 10403750 sent message: 104 | 8 | 2 | 4378 | 79 | 79 | 6/3/2021 7:23:15 AM | 115833 | |||||||||||||||||||||||||||||
| 408402 | 5196 | 6/3/2021 7:22:31 AM | 6/3/2021 7:22:32 AM | IVR call: balance | Received call for balance for account 10298081 undefined | 7 | 2 | 4377 | 78 | 78 | 6/3/2021 7:22:32 AM | ||||||||||||||||||||||||||||||
| 408385 | 4691 | 6/3/2021 7:16:47 AM | 6/3/2021 7:17:10 AM | IVR call: statement | Received call for statement for account 10293440 sent message: 103 | 8 | 2 | 3973 | 79 | 79 | 6/3/2021 7:17:10 AM | 115832 | |||||||||||||||||||||||||||||
| 408367 | 5193 | 6/3/2021 7:10:03 AM | 6/3/2021 7:10:05 AM | IVR call: balance | Received call for balance for account 10424485 undefined | 7 | 2 | 4375 | 78 | 78 | 6/3/2021 7:10:05 AM | ||||||||||||||||||||||||||||||
| 408362 | 5195 | 6/3/2021 7:08:53 AM | 6/3/2021 7:08:54 AM | IVR call:$192 | Received call for $883 for account 10021460 | 4376 | 6/3/2021 7:08:54 AM | ||||||||||||||||||||||||||||||||||
| 408337 | 5194 | 6/3/2021 6:57:39 AM | 6/3/2021 6:58:21 AM | IVR call: statement | Received call for statement for account 10061494 sent message: 102 | 8 | 2 | 1667 | 79 | 79 | 6/3/2021 6:58:21 AM | 115831 | |||||||||||||||||||||||||||||
| 408332 | 5192 | 6/3/2021 6:56:22 AM | 6/3/2021 6:58:05 AM | IVR call: statement | Received call for statement for account 10224381 sent message: 101 | 8 | 2 | 4374 | 79 | 79 | 6/3/2021 6:58:05 AM | 115830 | |||||||||||||||||||||||||||||
| 408330 | 5193 | 6/3/2021 6:56:15 AM | 6/3/2021 6:56:16 AM | IVR call: balance | Received call for balance for account 10424485 undefined | 7 | 2 | 4375 | 78 | 78 | 6/3/2021 6:56:16 AM |