Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 408980 | 5277 | 6/3/2021 11:57:54 AM | 6/3/2021 11:57:56 AM | IVR call: balance | Received call for balance for account 10110316 undefined | 7 | 2 | 4451 | 78 | 78 | 6/3/2021 11:57:56 AM | ||||||||||||||||||||||||||||||
| 408974 | 5276 | 6/3/2021 11:57:07 AM | 6/3/2021 11:57:08 AM | IVR call: balance | Received call for balance for account 10110216 undefined | 7 | 2 | 4450 | 78 | 78 | 6/3/2021 11:57:08 AM | ||||||||||||||||||||||||||||||
| 408962 | 4964 | 6/3/2021 11:48:08 AM | 6/3/2021 11:48:41 AM | IVR call: statement | Received call for statement for account 10392746 sent message: 120 | 8 | 2 | 4155 | 79 | 79 | 6/3/2021 11:48:41 AM | 115849 | |||||||||||||||||||||||||||||
| 408959 | 5275 | 6/3/2021 11:47:25 AM | 6/3/2021 11:47:42 AM | IVR call: statement | Received call for statement for account 10393881 sent message: 119 | 8 | 2 | 4449 | 79 | 79 | 6/3/2021 11:47:42 AM | 115848 | |||||||||||||||||||||||||||||
| 408956 | 5275 | 6/3/2021 11:45:30 AM | 6/3/2021 11:45:59 AM | IVR call: statement | Received call for statement for account 10393881 sent message: 118 | 8 | 2 | 4449 | 79 | 79 | 6/3/2021 11:45:59 AM | 115847 | |||||||||||||||||||||||||||||
| 408955 | 5274 | 6/3/2021 11:43:47 AM | 6/3/2021 11:43:49 AM | IVR call: balance | Received call for balance for account 10012759 undefined | 7 | 2 | 4448 | 78 | 78 | 6/3/2021 11:43:49 AM | ||||||||||||||||||||||||||||||
| 408952 | 5274 | 6/3/2021 11:42:35 AM | 6/3/2021 11:42:36 AM | IVR call: balance | Received call for balance for account 10012759 undefined | 7 | 2 | 4448 | 78 | 78 | 6/3/2021 11:42:36 AM | ||||||||||||||||||||||||||||||
| 408950 | 5265 | 6/3/2021 11:40:18 AM | 6/3/2021 11:40:36 AM | IVR call: statement | Received call for statement for account 10006267 sent message: 117 | 8 | 2 | 4440 | 79 | 79 | 6/3/2021 11:40:36 AM | 115846 | |||||||||||||||||||||||||||||
| 408947 | 5273 | 6/3/2021 11:36:50 AM | 6/3/2021 11:37:14 AM | IVR call: statement | Received call for statement for account 10377347 sent message: 116 | 8 | 2 | 4447 | 79 | 79 | 6/3/2021 11:37:14 AM | 115845 | |||||||||||||||||||||||||||||
| 408944 | 5265 | 6/3/2021 11:35:43 AM | 6/3/2021 11:35:45 AM | IVR call: balance | Received call for balance for account 10006267 undefined | 7 | 2 | 4440 | 78 | 78 | 6/3/2021 11:35:45 AM | ||||||||||||||||||||||||||||||
| 5272 | 6/3/2021 11:33:40 AM | 3/28/2022 6:35:04 AM | late termination | <div style="text-align: left;">Late termination</div><div style="text-align: left;"><br></div><div style="text-align: left;"><table border="0" cellpadding="0" cellspacing="0" width="176" style="border-collapse: collapse;width:132pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl64" width="176" style="height:15.75pt;width:132pt">Account has been finalized</td></tr></tbody></table></div> | 27 | 3 | 4446 | 5 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-03T11:33:03.258Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T11:05:12.961Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T12:09:38.328Z"}] | 6 | 107 | 3/28/2022 6:35:04 AM | 5 | 214 | |||||||||||||||||||||||
| 5271 | 6/3/2021 11:30:45 AM | 3/28/2022 7:07:05 AM | Refuse | <b>Refuse</b> - should not be charged as the property is a farm and they collect their refuse. | 30 | 3 | 4445 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-03T11:30:08.717Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-14T09:40:24.346Z"}] | 4 | 120 | 230 | 230 | |||||||||||||||||||||||||
| 5270 | 6/3/2021 11:30:03 AM | 6/3/2021 11:30:05 AM | 2 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-03T11:29:26.572Z"}] | 20 | ||||||||||||||||||||||||||||||||||||
| 5269 | 6/3/2021 11:29:21 AM | 6/3/2021 11:29:23 AM | 2 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-03T11:28:44.741Z"}] | 20 | ||||||||||||||||||||||||||||||||||||
| 5243 | 6/3/2021 11:27:26 AM | 10/22/2022 8:10:25 AM | Water query - high consumption | Water query - high consumption<div><b><u><br></u></b></div><div><b><u>QRC RESPONSE: </u></b>Customer need to provide more information on period queried, the write offs cleared the debt. Due to insufficient information provided the query is closed.</div> | 27 | 3 | 4443 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-03T11:26:49.043Z"}] | 1 | 67 | 10/22/2022 8:10:24 AM | 8 | 8 | |||||||||||||||||||||||
| 408928 | 5267 | 6/3/2021 11:20:00 AM | 6/3/2021 11:20:36 AM | IVR call: statement | Received call for statement for account 10057146 sent message: 115 | 8 | 2 | 4442 | 79 | 79 | 6/3/2021 11:20:36 AM | 115844 | |||||||||||||||||||||||||||||
| 408920 | 5265 | 6/3/2021 11:18:26 AM | 6/3/2021 11:18:50 AM | IVR call: statement | Received call for statement for account 10006267 sent message: 114 | 8 | 2 | 4440 | 79 | 79 | 6/3/2021 11:18:50 AM | 115843 | |||||||||||||||||||||||||||||
| 408918 | 5266 | 6/3/2021 11:17:21 AM | 6/3/2021 11:17:22 AM | IVR call: balance | Received call for balance for account 10022863 undefined | 7 | 2 | 4441 | 78 | 78 | 6/3/2021 11:17:22 AM | ||||||||||||||||||||||||||||||
| 408914 | 5265 | 6/3/2021 11:15:57 AM | 6/3/2021 11:15:58 AM | IVR call: balance | Received call for balance for account 10006267 undefined | 7 | 2 | 4440 | 78 | 78 | 6/3/2021 11:15:58 AM | ||||||||||||||||||||||||||||||
| 408912 | 5266 | 6/3/2021 11:15:16 AM | 6/3/2021 11:15:18 AM | IVR call: balance | Received call for balance for account 10022863 undefined | 7 | 2 | 4441 | 78 | 78 | 6/3/2021 11:15:18 AM |