Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
409750 5306 6/3/2021 6:00:24 PM 6/3/2021 6:00:25 PM IVR call: balance Received call for balance for account 10173208 undefined 7 2 4479 78 78 6/3/2021 6:00:25 PM
409607 4876 6/3/2021 4:48:37 PM 6/3/2021 4:48:39 PM IVR call: balance Received call for balance for account 10023057 undefined 7 2 4074 78 78 6/3/2021 4:48:39 PM
409592 5305 6/3/2021 4:46:04 PM 6/3/2021 4:46:04 PM IVR call: balance Received call for balance for account 10045509 undefined 7 2 4478 78 78 6/3/2021 4:46:04 PM
409267 5007 6/3/2021 2:56:22 PM 6/3/2021 2:56:23 PM IVR call: balance Received call for balance for account 10198545 undefined 7 2 4193 78 78 6/3/2021 2:56:23 PM
409262 5007 6/3/2021 2:55:10 PM 6/3/2021 2:55:12 PM IVR call: balance Received call for balance for account 10198545 undefined 7 2 4193 78 78 6/3/2021 2:55:12 PM
409205 5303 6/3/2021 2:07:43 PM 6/3/2021 2:07:43 PM IVR call: balance Received call for balance for account 10385622 undefined 7 2 4476 78 78 6/3/2021 2:07:43 PM
409201 5304 6/3/2021 2:02:53 PM 6/3/2021 2:03:12 PM IVR call: statement Received call for statement for account 10345176 sent message: 125 8 2 4477 79 79 6/3/2021 2:03:12 PM 115854
409178 5303 6/3/2021 1:48:01 PM 6/3/2021 1:48:03 PM IVR call: balance Received call for balance for account 10385622 undefined 7 2 4476 78 78 6/3/2021 1:48:03 PM
409175 6/3/2021 1:47:21 PM 6/3/2021 1:47:21 PM IVR call:$195 Received call for $886 for account undefined 6/3/2021 1:47:21 PM
409167 5302 6/3/2021 1:40:05 PM 6/3/2021 1:40:07 PM IVR call: balance Received call for balance for account 10015349 undefined 7 2 4475 78 78 6/3/2021 1:40:07 PM
409164 5301 6/3/2021 1:39:06 PM 6/3/2021 1:39:07 PM IVR call: balance Received call for balance for account 10036357 undefined 7 2 4474 78 78 6/3/2021 1:39:07 PM
5299 6/3/2021 1:38:31 PM 4/12/2022 9:47:18 AM High water consumption Kindly investigate high water charges raised on this account.  3 2 23 1 67 [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-03T13:38:33.331Z"}] 1 67 73
409163 5300 6/3/2021 1:38:18 PM 6/3/2021 1:38:19 PM IVR call: balance Received call for balance for account 10250942 undefined 7 2 4472 78 78 6/3/2021 1:38:19 PM
409162 5298 6/3/2021 1:37:33 PM 6/3/2021 1:37:34 PM IVR call: balance Received call for balance for account 10250945 undefined 7 2 4471 78 78 6/3/2021 1:37:34 PM
5296 6/3/2021 1:36:56 PM 8/8/2021 6:01:37 AM High water consumption Kindly investigate high water charges raised on this account.  3 2 23 1 67 [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-03T13:36:58.750Z"}] 1 67 73
409160 5297 6/3/2021 1:36:47 PM 6/3/2021 1:36:48 PM IVR call: balance Received call for balance for account 10250947 undefined 7 2 4470 78 78 6/3/2021 1:36:48 PM
409155 5295 6/3/2021 1:35:54 PM 6/3/2021 1:35:56 PM IVR call: balance Received call for balance for account 10250943 undefined 7 2 4469 78 78 6/3/2021 1:35:56 PM
409151 5294 6/3/2021 1:35:05 PM 6/3/2021 1:35:06 PM IVR call: balance Received call for balance for account 10141294 undefined 7 2 4468 78 78 6/3/2021 1:35:06 PM
409150 5093 6/3/2021 1:34:35 PM 6/3/2021 1:34:36 PM IVR call: balance Received call for balance for account 10286033 undefined 7 2 1126 78 78 6/3/2021 1:34:36 PM
409149 5293 6/3/2021 1:34:12 PM 6/3/2021 1:34:14 PM IVR call: balance Received call for balance for account 10170366 undefined 7 2 4467 78 78 6/3/2021 1:34:14 PM