Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 412051 | 5429 | 6/7/2021 6:27:09 AM | 6/7/2021 6:27:09 AM | IVR call:$206 | Received call for $897 for account 10293520 | 4593 | 6/7/2021 6:27:09 AM | ||||||||||||||||||||||||||||||||||
| 412001 | 5428 | 6/7/2021 6:09:46 AM | 6/7/2021 6:09:48 AM | IVR call: balance | Received call for balance for account 10012042 undefined | 7 | 2 | 4592 | 78 | 78 | 6/7/2021 6:09:48 AM | ||||||||||||||||||||||||||||||
| 411997 | 4952 | 6/7/2021 6:05:55 AM | 6/7/2021 6:05:57 AM | IVR call: balance | Received call for balance for account 10110212 undefined | 7 | 2 | 4143 | 78 | 78 | 6/7/2021 6:05:57 AM | ||||||||||||||||||||||||||||||
| 411996 | 4952 | 6/7/2021 6:05:00 AM | 6/7/2021 6:05:25 AM | IVR call: statement | Received call for statement for account 10110212 sent message: 148 | 8 | 2 | 4143 | 79 | 79 | 6/7/2021 6:05:25 AM | 115877 | |||||||||||||||||||||||||||||
| 411974 | 6/6/2021 7:01:23 PM | 6/6/2021 7:01:23 PM | IVR call:$205 | Received call for $896 for account undefined | 6/6/2021 7:01:23 PM | ||||||||||||||||||||||||||||||||||||
| 411973 | 6/6/2021 7:00:37 PM | 6/6/2021 7:00:38 PM | IVR call:$204 | Received call for $895 for account undefined | 6/6/2021 7:00:38 PM | ||||||||||||||||||||||||||||||||||||
| 5427 | 6/6/2021 12:53:35 PM | 2/13/2022 10:28:23 AM | log query | incorrect readings in March. Journal processed and approved. Query resolved. | 27 | 3 | 4591 | 8 | 3 | 23 | 1 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-06-06T12:52:56.638Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T10:26:24.045Z"}] | 1 | 111 | 214 | 2/13/2022 10:28:23 AM | 8 | 214 | ||||||||||||||||||||||
| 411817 | 5426 | 6/6/2021 12:13:07 PM | 6/6/2021 12:13:09 PM | IVR call: balance | Received call for balance for account 10359267 undefined | 7 | 2 | 4590 | 78 | 78 | 6/6/2021 12:13:09 PM | ||||||||||||||||||||||||||||||
| 411790 | 4970 | 6/6/2021 11:21:47 AM | 6/6/2021 11:21:49 AM | IVR call: balance | Received call for balance for account 10344981 undefined | 7 | 2 | 4161 | 78 | 78 | 6/6/2021 11:21:49 AM | ||||||||||||||||||||||||||||||
| 411634 | 5425 | 6/6/2021 8:15:51 AM | 6/6/2021 8:15:53 AM | IVR call: balance | Received call for balance for account 10361248 undefined | 7 | 2 | 4589 | 78 | 78 | 6/6/2021 8:15:53 AM | ||||||||||||||||||||||||||||||
| 411561 | 4647 | 6/6/2021 7:18:00 AM | 6/6/2021 7:18:02 AM | IVR call: balance | Received call for balance for account 10024379 undefined | 7 | 2 | 3935 | 78 | 78 | 6/6/2021 7:18:02 AM | ||||||||||||||||||||||||||||||
| 411502 | 5424 | 6/6/2021 6:27:36 AM | 6/6/2021 6:27:37 AM | IVR call:$203 | Received call for $894 for account 10414973 | 4588 | 6/6/2021 6:27:37 AM | ||||||||||||||||||||||||||||||||||
| 411431 | 5017 | 6/5/2021 6:08:15 PM | 6/5/2021 6:08:17 PM | IVR call: balance | Received call for balance for account 10284186 undefined | 7 | 2 | 4201 | 78 | 78 | 6/5/2021 6:08:17 PM | ||||||||||||||||||||||||||||||
| 411391 | 5423 | 6/5/2021 4:25:34 PM | 6/5/2021 4:25:36 PM | IVR call: balance | Received call for balance for account 10005801 undefined | 7 | 2 | 4587 | 78 | 78 | 6/5/2021 4:25:36 PM | ||||||||||||||||||||||||||||||
| 411351 | 4816 | 6/5/2021 3:31:55 PM | 6/5/2021 3:32:14 PM | IVR call: statement | Received call for statement for account 10378684 sent message: 147 | 8 | 2 | 4060 | 79 | 79 | 6/5/2021 3:32:14 PM | 115876 | |||||||||||||||||||||||||||||
| 411281 | 5418 | 6/5/2021 1:24:38 PM | 6/5/2021 1:24:40 PM | IVR call: balance | Received call for balance for account 10087954 undefined | 7 | 2 | 4582 | 78 | 78 | 6/5/2021 1:24:40 PM | ||||||||||||||||||||||||||||||
| 5422 | 6/5/2021 11:32:42 AM | 3/28/2022 7:10:22 AM | high water consumption | Consumer submitted high water consumption <div><br></div><div>Six months policy adjustment done</div><br/><b>Journal Number</b>: [768824] | 24 | 3 | 4586 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"176","un":"nosisanab","dt":"2021-06-05T11:32:04.004Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-12T07:57:26.326Z"}] | 1 | 101 | 15 | 15 | |||||||||||||||||||||||||
| 5420 | 6/5/2021 11:17:13 AM | 4/12/2022 9:39:10 AM | HIGH WATER CONSUMPTION | Consumer submitted query for high water consumption, smart meter was installed and just after installation billing for water was huge. | 27 | 3 | 4585 | 4 | 4 | 23 | 1 | 48 | [{"op":"R","uid":"176","un":"nosisanab","dt":"2021-06-05T11:16:34.667Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T12:06:18.891Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T12:19:49.924Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T12:20:01.042Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T12:20:14.148Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T12:22:26.113Z"},{"op":"R","uid":"175","un":"zukiswat","dt":"2022-03-26T06:51:06.341Z"}] | 1 | 111 | 214 | 4/12/2022 9:39:10 AM | 4 | 214 | ||||||||||||||||||||||
| 411201 | 5421 | 6/5/2021 11:09:52 AM | 6/5/2021 11:09:52 AM | IVR call:$202 | Received call for $893 for account 20160526 | 4584 | 6/5/2021 11:09:52 AM | ||||||||||||||||||||||||||||||||||
| 411183 | 5419 | 6/5/2021 11:02:20 AM | 6/5/2021 11:02:22 AM | IVR call: balance | Received call for balance for account 10382661 undefined | 7 | 2 | 4583 | 78 | 78 | 6/5/2021 11:02:22 AM |