Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 412450 | 5478 | 6/7/2021 8:33:56 AM | 6/7/2021 8:34:14 AM | IVR call: statement | Received call for statement for account 10296186 sent message: 162 | 8 | 2 | 4640 | 79 | 79 | 6/7/2021 8:34:14 AM | 115891 | |||||||||||||||||||||||||||||
| 412449 | 5477 | 6/7/2021 8:33:17 AM | 6/7/2021 8:33:49 AM | IVR call: statement | Received call for statement for account 10402945 sent message: 161 | 8 | 2 | 4639 | 79 | 79 | 6/7/2021 8:33:49 AM | 115890 | |||||||||||||||||||||||||||||
| 5474 | 6/7/2021 8:32:17 AM | 8/24/2021 11:59:31 AM | Late termination | Journal correction <br/><b>Journal Number</b>: [bj71169393] | 27 | 3 | 4638 | 8 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-07T08:31:37.905Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-07-20T12:47:36.739Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-24T11:57:28.106Z"}] | 6 | 107 | 8/24/2021 11:59:31 AM | 8 | 12 | |||||||||||||||||||||||
| 412448 | 5476 | 6/7/2021 8:32:13 AM | 6/7/2021 8:32:14 AM | IVR call: balance | Received call for balance for account 10266819 undefined | 7 | 2 | 3264 | 78 | 78 | 6/7/2021 8:32:14 AM | ||||||||||||||||||||||||||||||
| 412443 | 5475 | 6/7/2021 8:31:52 AM | 6/7/2021 8:32:13 AM | IVR call: statement | Received call for statement for account 10051958 sent message: 160 | 8 | 2 | 4637 | 79 | 79 | 6/7/2021 8:32:13 AM | 115889 | |||||||||||||||||||||||||||||
| 412441 | 5473 | 6/7/2021 8:30:32 AM | 6/7/2021 8:30:51 AM | IVR call: statement | Received call for statement for account 10345629 sent message: 159 | 8 | 2 | 4636 | 79 | 79 | 6/7/2021 8:30:51 AM | 115888 | |||||||||||||||||||||||||||||
| 412433 | 5471 | 6/7/2021 8:29:09 AM | 6/7/2021 8:29:09 AM | IVR call:$210 | Received call for $901 for account 20359209 | 4634 | 6/7/2021 8:29:09 AM | ||||||||||||||||||||||||||||||||||
| 412428 | 5472 | 6/7/2021 8:27:48 AM | 6/7/2021 8:27:50 AM | IVR call: balance | Received call for balance for account 10406033 undefined | 7 | 2 | 4635 | 78 | 78 | 6/7/2021 8:27:50 AM | ||||||||||||||||||||||||||||||
| 412420 | 5472 | 6/7/2021 8:25:29 AM | 6/7/2021 8:25:49 AM | IVR call: statement | Received call for statement for account 10406033 sent message: 158 | 8 | 2 | 4635 | 79 | 79 | 6/7/2021 8:25:49 AM | 115887 | |||||||||||||||||||||||||||||
| 412419 | 5471 | 6/7/2021 8:24:49 AM | 6/7/2021 8:24:50 AM | IVR call:$209 | Received call for $900 for account 20359209 | 4634 | 6/7/2021 8:24:50 AM | ||||||||||||||||||||||||||||||||||
| 412413 | 5470 | 6/7/2021 8:23:38 AM | 6/7/2021 8:24:04 AM | IVR call: statement | Received call for statement for account 10395834 sent message: 157 | 8 | 2 | 4633 | 79 | 79 | 6/7/2021 8:24:04 AM | 115886 | |||||||||||||||||||||||||||||
| 412407 | 5342 | 6/7/2021 8:21:46 AM | 6/7/2021 8:21:47 AM | IVR call: balance | Received call for balance for account 10031165 undefined | 7 | 2 | 4508 | 78 | 78 | 6/7/2021 8:21:47 AM | ||||||||||||||||||||||||||||||
| 412387 | 5460 | 6/7/2021 8:19:58 AM | 6/7/2021 8:19:59 AM | IVR call:$208 | Received call for $899 for account 10289082 | 4624 | 6/7/2021 8:19:59 AM | ||||||||||||||||||||||||||||||||||
| 412386 | 5469 | 6/7/2021 8:19:32 AM | 6/7/2021 8:19:33 AM | IVR call: balance | Received call for balance for account 10051130 undefined | 7 | 2 | 4632 | 78 | 78 | 6/7/2021 8:19:33 AM | ||||||||||||||||||||||||||||||
| 5468 | 6/7/2021 8:19:31 AM | 11/20/2022 1:10:06 PM | Six Months Policy | Kindly assess a six months policy for the period 201610-202010<div><br></div><div><b><u>QRC RESPONSE: </u></b>Write offs 202107 cleared the debt. Query resolved.<br><div><br></div><div>QRC RESPONSE : Consumer does not qualify for 6 month policy as write off clears debt.</div></div> | 27 | 3 | 4631 | 5 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-07T08:18:51.777Z"}] | 1 | 95 | 11/16/2022 7:04:21 AM | 139935 | 8 | 10 | ||||||||||||||||||||||
| 412385 | 5342 | 6/7/2021 8:19:24 AM | 6/7/2021 8:19:25 AM | IVR call: balance | Received call for balance for account 10031165 undefined | 7 | 2 | 4508 | 78 | 78 | 6/7/2021 8:19:25 AM | ||||||||||||||||||||||||||||||
| 412384 | 5342 | 6/7/2021 8:18:12 AM | 6/7/2021 8:18:13 AM | IVR call: balance | Received call for balance for account 10031165 undefined | 7 | 2 | 4508 | 78 | 78 | 6/7/2021 8:18:13 AM | ||||||||||||||||||||||||||||||
| 5467 | 6/7/2021 8:17:39 AM | 11/20/2022 8:23:03 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div><b><u>QRC RESPONSE: </u></b>There is no report on water works on leaks repaired. The query is closed due to insufficient information provided. Customer needs to log a new query and provide more information on period of leak and if they had any plumbing repairs done log a new query and provide a plumbers report/affidavit. Query Closed</div> | 27 | 3 | 4630 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-07T08:21:37.231Z"}] | 1 | 67 | 11/20/2022 8:23:03 AM | 139835 | 8 | 8 | ||||||||||||||||||||||
| 412383 | 5466 | 6/7/2021 8:17:07 AM | 6/7/2021 8:17:08 AM | IVR call: balance | Received call for balance for account 10009194 undefined | 7 | 2 | 4629 | 78 | 78 | 6/7/2021 8:17:08 AM | ||||||||||||||||||||||||||||||
| 412382 | 5465 | 6/7/2021 8:16:33 AM | 6/7/2021 8:16:34 AM | IVR call: balance | Received call for balance for account 10009428 undefined | 7 | 2 | 4628 | 78 | 78 | 6/7/2021 8:16:34 AM |