Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
39762 2/21/2023 9:45:24 AM 2/21/2023 9:45:27 AM WATER LEAKING METER REPORTED TO W/W 6 3 31063 110 17 2 23 1 96 205
1071616 39763 2/21/2023 9:45:03 AM 2/21/2023 9:45:15 AM IVR call: statement Received call for statement for account 10371968 sent message: 35845 8 2 3848 79
1071614 39761 2/21/2023 9:44:18 AM 2/21/2023 9:44:32 AM IVR call: statement Received call for statement for account 10371968 sent message: 35844 8 2 3848 79
1071608 39760 2/21/2023 9:37:44 AM 2/21/2023 9:38:02 AM IVR call: statement Received call for statement for account 10259697 sent message: 35843 8 2 10377 79
1071590 39759 2/21/2023 9:32:42 AM 2/21/2023 9:32:43 AM IVR call: balance Received call for balance for account 20544843 undefined 7 2 24613 78
39758 2/21/2023 9:31:38 AM 2/21/2023 9:31:41 AM water plumber's letter submitted 6 3 31062 110 17 4 23 1 96 205
1071574 39757 2/21/2023 9:26:25 AM 2/21/2023 9:26:25 AM IVR call: balance Received call for balance for account 10063741 undefined 7 2 16003 78
1071568 39756 2/21/2023 9:20:32 AM 2/21/2023 9:20:33 AM IVR call: balance Received call for balance for account 10425851 undefined 7 2 29181 78
39754 2/21/2023 9:12:51 AM 2/21/2023 9:13:53 AM refuse please transfer services back to owner's account 10088018 6 3 31061 110 5 2 23 77 116 205 205
1071549 39753 2/21/2023 9:11:07 AM 2/21/2023 9:11:09 AM IVR call: balance Received call for balance for account 10348235 undefined 7 2 5810 78
16768 2/21/2023 9:05:51 AM 3/12/2023 12:47:27 PM Rates and Water charged to previous owner The rates and water are still being charged to the previous owner's account no. 10331797. Please transfer the charges to 10427087<div><br></div><div>This query is closed as two queries were opened under the same account number. Kindly refer to query ref#96135</div> 27 3 31060 5 2 23 6 122 3/12/2023 12:47:27 PM 214 764 214
16768 2/21/2023 9:05:45 AM 2/21/2023 9:05:49 AM Rates and Water charged to previous owner The rates and water are still being charged to the previous owner's account no. 10331797. Please transfer the charges to 10427087 23 3 31060 5 2 23 6 122 764
1071483 39752 2/21/2023 8:51:44 AM 2/21/2023 8:51:45 AM IVR call: balance Received call for balance for account 10276746 undefined 7 2 31057 78
1071463 39751 2/21/2023 8:45:07 AM 2/21/2023 8:45:20 AM IVR call: statement Received call for statement for account 10285742 sent message: 35831 8 2 31059 79
1071456 39750 2/21/2023 8:44:34 AM 2/21/2023 8:44:35 AM IVR call: balance Received call for balance for account 10416849 undefined 7 2 31058 78
39748 2/21/2023 8:38:33 AM 2/21/2023 8:38:36 AM Rates I would like to know my rates 23 3 31057 5 2 23 8 118 3087
39746 2/21/2023 8:30:12 AM 3/7/2023 8:05:16 AM leak credit leak credit adjustment done for 202111-202201, average 26kl.<br><b>Journal Number</b>: [796010]<br/><b>Journal Amount</b>: [-R16,426.41] 27 3 31055 6 17 2 23 1 96 3/7/2023 8:05:09 AM 3 6 3
1071398 39747 2/21/2023 8:30:02 AM 2/21/2023 8:30:21 AM IVR call: statement Received call for statement for account 10423645 sent message: 35824 8 2 31056 79
39745 2/21/2023 8:28:15 AM 2/21/2023 8:28:20 AM late termination late termination property was registered in August 2022 6 3 31054 110 4 2 23 1 113 205
1071350 39744 2/21/2023 8:17:56 AM 2/21/2023 8:18:14 AM IVR call: statement Received call for statement for account 10347935 sent message: 35817 8 2 23335 79