Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 5628 | 6/8/2021 8:57:25 AM | 7/21/2021 12:44:50 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 4787 | 75 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-08T08:57:27.209Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T12:25:58.717Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T12:26:25.699Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:45:01.495Z"}] | 1 | 44 | 7/21/2021 12:44:50 PM | 173 | 14 | |||||||||||||||||||||||
| 413818 | 5624 | 6/8/2021 8:51:15 AM | 6/8/2021 8:51:16 AM | IVR call: balance | Received call for balance for account 10051793 undefined | 7 | 2 | 4782 | 78 | 78 | 6/8/2021 8:51:16 AM | ||||||||||||||||||||||||||||||
| 413814 | 5627 | 6/8/2021 8:50:48 AM | 6/8/2021 8:50:49 AM | IVR call: balance | Received call for balance for account 10400287 undefined | 7 | 2 | 4786 | 78 | 78 | 6/8/2021 8:50:49 AM | ||||||||||||||||||||||||||||||
| 5623 | 6/8/2021 8:50:32 AM | 7/2/2022 9:37:16 AM | late termination query | consumer sold property. refund also requested by consumer. kindly investigate and resolve. | 27 | 3 | 4785 | 13 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-08T08:50:35.476Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T10:13:35.626Z"}] | 6 | 107 | 7/2/2022 9:37:16 AM | 134306 | 4 | 4 | ||||||||||||||||||||||
| 413809 | 5626 | 6/8/2021 8:48:57 AM | 6/8/2021 8:48:59 AM | IVR call: balance | Received call for balance for account 10268659 undefined | 7 | 2 | 4784 | 78 | 78 | 6/8/2021 8:48:59 AM | ||||||||||||||||||||||||||||||
| 413806 | 5625 | 6/8/2021 8:48:21 AM | 6/8/2021 8:48:22 AM | IVR call: balance | Received call for balance for account 10262081 undefined | 7 | 2 | 4783 | 78 | 78 | 6/8/2021 8:48:22 AM | ||||||||||||||||||||||||||||||
| 413801 | 5624 | 6/8/2021 8:47:54 AM | 6/8/2021 8:47:55 AM | IVR call: balance | Received call for balance for account 10051793 undefined | 7 | 2 | 4782 | 78 | 78 | 6/8/2021 8:47:55 AM | ||||||||||||||||||||||||||||||
| 413792 | 5622 | 6/8/2021 8:44:03 AM | 6/8/2021 8:44:05 AM | IVR call: balance | Received call for balance for account 10025705 undefined | 7 | 2 | 4781 | 78 | 78 | 6/8/2021 8:44:05 AM | ||||||||||||||||||||||||||||||
| 413786 | 5622 | 6/8/2021 8:43:02 AM | 6/8/2021 8:43:03 AM | IVR call: balance | Received call for balance for account 10025705 undefined | 7 | 2 | 4781 | 78 | 78 | 6/8/2021 8:43:03 AM | ||||||||||||||||||||||||||||||
| 413780 | 5622 | 6/8/2021 8:41:41 AM | 6/8/2021 8:41:42 AM | IVR call:$214 | Received call for $905 for account 10025705 | 4781 | 6/8/2021 8:41:42 AM | ||||||||||||||||||||||||||||||||||
| 5621 | 6/8/2021 8:39:30 AM | 3/3/2022 1:09:08 PM | High water consumption | Kindly investigate high water charges raised on this account. | 3 | 4780 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-08T08:41:08.004Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-06T09:40:47.615Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-03T13:05:38.887Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-03T13:09:09.092Z"}] | 1 | 67 | 201 | |||||||||||||||||||||||||||
| 5618 | 6/8/2021 8:29:24 AM | 6/8/2021 8:29:26 AM | 1 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-06-08T08:28:44.576Z"}] | 21 | ||||||||||||||||||||||||||||||||||||
| 413733 | 5620 | 6/8/2021 8:27:58 AM | 6/8/2021 8:28:25 AM | IVR call: meter-reading | Received call for meter-reading for account 10425380 Meter reading: [10425380] Meter type: [water] | 10 | 2 | 4676 | 81 | 81 | |||||||||||||||||||||||||||||||
| 413732 | 5619 | 6/8/2021 8:27:20 AM | 6/8/2021 8:27:21 AM | IVR call: balance | Received call for balance for account 10004442 undefined | 7 | 2 | 4778 | 78 | 78 | 6/8/2021 8:27:21 AM | ||||||||||||||||||||||||||||||
| 5617 | 6/8/2021 8:24:18 AM | 3/28/2022 7:10:22 AM | leak letter | JOurnal done<br/><b>Journal Number</b>: [839003] | 24 | 3 | 4777 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-06-08T08:25:52.611Z"}] | 1 | 96 | 17 | ||||||||||||||||||||||||||
| 5614 | 6/8/2021 8:21:57 AM | 4/12/2022 9:47:18 AM | CHANGE OF OWNERSHIP | CHANGE OF OWNERSHIP<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="176" style="border-collapse: collapse;width:132pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="176" style="height:15.75pt;width:132pt">No change of ownership</td></tr></tbody></table></div> | 27 | 3 | 4776 | 10 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-08T08:23:30.378Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T11:16:18.938Z"}] | 6 | 107 | 4/12/2022 9:47:18 AM | 10 | 214 | |||||||||||||||||||||||
| 5616 | 6/8/2021 8:21:37 AM | 8/8/2021 6:01:37 AM | Leak credit | Journal done<br/><b>Journal Number</b>: [838709]<br/><b>Journal Amount</b>: [607734.35] | 27 | 3 | 4775 | 8 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-06-08T08:23:11.083Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-07T19:31:47.600Z"}] | 1 | 96 | 8/8/2021 6:01:37 AM | 8 | 2 | |||||||||||||||||||||||
| 5613 | 6/8/2021 8:18:44 AM | 4/12/2022 9:42:39 AM | leak credit | journal done<br/><b>Journal Number</b>: [838258] | 27 | 3 | 4774 | 132 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-06-08T08:20:18.552Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-03T08:39:24.661Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-11-17T09:42:52.072Z"}] | 1 | 96 | 11 | 4/12/2022 9:42:39 AM | 230 | 11 | ||||||||||||||||||||||
| 5611 | 6/8/2021 8:14:11 AM | 7/2/2022 10:18:23 AM | ELECTRICITY TO BE REVERSED | ELECTRICITY TO BE REVERSED<div><br></div><div><br></div><div>2021/07/14 - Requested removal/installation report for meters from Wayne Beckman<br></div><div>2022.06.02 - PREPAID EL METER INSTALLED IN 2019.01</div><div><br></div><div><br></div> | 30 | 3 | 4772 | 2 | 23 | 2 | 102 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-08T08:15:44.219Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-06-08T08:18:22.933Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-14T13:46:06.795Z"}] | 2 | 102 | 4 | ||||||||||||||||||||||||||
| 5612 | 6/8/2021 8:14:08 AM | 5/30/2022 2:00:01 PM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div>Duplicate query resolved on ref #2929</div> | 27 | 3 | 4773 | 4 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-08T08:15:47.442Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-15T09:28:25.115Z"}] | 1 | 67 | 5/30/2022 2:00:01 PM | 3 | 3 |