Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 419703 | 6043 | 6/14/2021 7:14:40 AM | 6/14/2021 7:14:41 AM | IVR call: balance | Received call for balance for account 10048207 undefined | 7 | 2 | 5176 | 78 | 78 | 6/14/2021 7:14:41 AM | ||||||||||||||||||||||||||||||
| 419698 | 6041 | 6/14/2021 7:13:21 AM | 6/14/2021 7:13:22 AM | IVR call: balance | Received call for balance for account 10106672 undefined | 7 | 2 | 5174 | 78 | 78 | 6/14/2021 7:13:22 AM | ||||||||||||||||||||||||||||||
| 419696 | 6042 | 6/14/2021 7:12:28 AM | 6/14/2021 7:12:45 AM | IVR call: statement | Received call for statement for account 10182842 sent message: 290 | 8 | 2 | 5175 | 79 | 79 | 6/14/2021 7:12:45 AM | 116019 | |||||||||||||||||||||||||||||
| 419694 | 6043 | 6/14/2021 7:12:07 AM | 6/14/2021 7:12:37 AM | IVR call: statement | Received call for statement for account 10048207 sent message: 289 | 8 | 2 | 5176 | 79 | 79 | 6/14/2021 7:12:37 AM | 116018 | |||||||||||||||||||||||||||||
| 419680 | 6042 | 6/14/2021 7:10:29 AM | 6/14/2021 7:10:32 AM | IVR call: balance | Received call for balance for account 10182842 undefined | 7 | 2 | 5175 | 78 | 78 | 6/14/2021 7:10:32 AM | ||||||||||||||||||||||||||||||
| 419676 | 6042 | 6/14/2021 7:09:33 AM | 6/14/2021 7:09:34 AM | IVR call: balance | Received call for balance for account 10182842 undefined | 7 | 2 | 5175 | 78 | 78 | 6/14/2021 7:09:34 AM | ||||||||||||||||||||||||||||||
| 419669 | 6041 | 6/14/2021 7:08:03 AM | 6/14/2021 7:08:04 AM | IVR call: balance | Received call for balance for account 10106672 undefined | 7 | 2 | 5174 | 78 | 78 | 6/14/2021 7:08:04 AM | ||||||||||||||||||||||||||||||
| 419667 | 4526 | 6/14/2021 7:07:51 AM | 6/14/2021 7:07:53 AM | IVR call: balance | Received call for balance for account 10347050 undefined | 7 | 2 | 3857 | 78 | 78 | 6/14/2021 7:07:53 AM | ||||||||||||||||||||||||||||||
| 6040 | 6/14/2021 7:07:17 AM | 3/18/2023 10:11:41 AM | SUNDRY RATES AND SEWERAGE QUERIES | SUNDRY RATES AND SEWERAGE QUERIES<div><br></div><div><b><u>QRC RESPONSE: </u></b>Account terminated in 202108 there is insufficient query information. Kindly log a new detailed query in order for the department to assist.</div> | 27 | 3 | 5173 | 5 | 2 | 23 | 93 | 53 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-14T07:07:43.901Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-28T06:51:17.091Z"}] | 93 | 53 | 3/18/2023 10:11:40 AM | 8 | 8 | |||||||||||||||||||||||
| 419658 | 6039 | 6/14/2021 7:02:45 AM | 6/14/2021 7:02:46 AM | IVR call: balance | Received call for balance for account 10168082 undefined | 7 | 2 | 5172 | 78 | 78 | 6/14/2021 7:02:46 AM | ||||||||||||||||||||||||||||||
| 419638 | 6/14/2021 6:56:11 AM | 6/14/2021 6:56:11 AM | IVR call:$236 | Received call for $927 for account undefined | 6/14/2021 6:56:11 AM | ||||||||||||||||||||||||||||||||||||
| 419614 | 6038 | 6/14/2021 6:47:41 AM | 6/14/2021 6:47:42 AM | IVR call: balance | Received call for balance for account 10057833 undefined | 7 | 2 | 5171 | 78 | 78 | 6/14/2021 6:47:42 AM | ||||||||||||||||||||||||||||||
| 419612 | 6037 | 6/14/2021 6:47:03 AM | 6/14/2021 6:47:23 AM | IVR call: statement | Received call for statement for account 10040977 sent message: 288 | 8 | 2 | 5170 | 79 | 79 | 6/14/2021 6:47:23 AM | 116017 | |||||||||||||||||||||||||||||
| 419607 | 6036 | 6/14/2021 6:46:30 AM | 6/14/2021 6:46:30 AM | IVR call: balance | Received call for balance for account 10013536 undefined | 7 | 2 | 5169 | 78 | 78 | 6/14/2021 6:46:30 AM | ||||||||||||||||||||||||||||||
| 419603 | 6035 | 6/14/2021 6:45:12 AM | 6/14/2021 6:45:35 AM | IVR call: statement | Received call for statement for account 10278585 sent message: 287 | 8 | 2 | 5168 | 79 | 79 | 6/14/2021 6:45:35 AM | 116016 | |||||||||||||||||||||||||||||
| 419591 | 6034 | 6/14/2021 6:40:52 AM | 6/14/2021 6:40:53 AM | IVR call: balance | Received call for balance for account 10003920 undefined | 7 | 2 | 5167 | 78 | 78 | 6/14/2021 6:40:53 AM | ||||||||||||||||||||||||||||||
| 419587 | 6034 | 6/14/2021 6:39:55 AM | 6/14/2021 6:39:55 AM | IVR call: balance | Received call for balance for account 10003920 undefined | 7 | 2 | 5167 | 78 | 78 | 6/14/2021 6:39:55 AM | ||||||||||||||||||||||||||||||
| 419577 | 6033 | 6/14/2021 6:38:22 AM | 6/14/2021 6:38:44 AM | IVR call: statement | Received call for statement for account 10328286 sent message: 286 | 8 | 2 | 5166 | 79 | 79 | 6/14/2021 6:38:44 AM | 116015 | |||||||||||||||||||||||||||||
| 419543 | 6/14/2021 6:24:59 AM | 6/14/2021 6:24:59 AM | IVR call:$235 | Received call for $926 for account undefined | 6/14/2021 6:24:59 AM | ||||||||||||||||||||||||||||||||||||
| 419542 | 6031 | 6/14/2021 6:24:46 AM | 6/14/2021 6:24:47 AM | IVR call: balance | Received call for balance for account 10004563 undefined | 7 | 2 | 405 | 78 | 78 | 6/14/2021 6:24:47 AM |