Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 420076 | 6106 | 6/14/2021 9:41:32 AM | 6/14/2021 9:41:33 AM | IVR call: balance | Received call for balance for account 10249354 undefined | 7 | 2 | 5239 | 78 | 78 | 6/14/2021 9:41:33 AM | ||||||||||||||||||||||||||||||
| 6105 | 6/14/2021 9:39:59 AM | 6/14/2021 9:40:01 AM | 2 | [{"op":"R","uid":"60","un":"tabisam","dt":"2021-06-14T09:39:15.337Z"}] | 60 | ||||||||||||||||||||||||||||||||||||
| 6104 | 6/14/2021 9:39:17 AM | 4/12/2022 9:39:10 AM | 100% lk credit journal done | 100% lk credit journal done<br/><b>Journal Number</b>: [842084] | 28 | 3 | 5238 | 2 | 23 | 1 | 49 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-14T09:38:32.971Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T10:01:53.330Z"}] | 1 | 49 | 12 | ||||||||||||||||||||||||||
| 420067 | 6103 | 6/14/2021 9:37:53 AM | 6/14/2021 9:38:15 AM | IVR call: meter-reading | Received call for meter-reading for account 10380633 Meter reading: [740] Meter type: [water] | 10 | 2 | 5236 | 81 | 81 | |||||||||||||||||||||||||||||||
| 420065 | 6103 | 6/14/2021 9:35:01 AM | 6/14/2021 9:35:01 AM | IVR call:$242 | Received call for $933 for account 10380633 | 5236 | 6/14/2021 9:35:01 AM | ||||||||||||||||||||||||||||||||||
| 6101 | 6/14/2021 9:31:37 AM | 8/8/2021 6:01:37 AM | water | high water consumption in march 2021 | 3 | 5235 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"60","un":"tabisam","dt":"2021-06-14T09:30:52.754Z"}] | 1 | 67 | 60 | |||||||||||||||||||||||||||
| 420055 | 6102 | 6/14/2021 9:31:22 AM | 6/14/2021 9:31:23 AM | IVR call: balance | Received call for balance for account 10205335 undefined | 7 | 2 | 5234 | 78 | 78 | 6/14/2021 9:31:23 AM | ||||||||||||||||||||||||||||||
| 6096 | 6/14/2021 9:25:52 AM | 7/16/2021 12:58:19 PM | REFUSE REVERSAL 3 REFUSED CHARGE | REFUSE REVERSAL 3 REFUSED CHARGE | 30 | 3 | 5231 | 2 | 23 | 4 | 105 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-14T09:25:54.675Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-16T12:40:27.966Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-16T12:57:11.157Z"}] | 4 | 105 | 5 | ||||||||||||||||||||||||||
| 6084 | 6/14/2021 9:20:37 AM | 6/18/2022 8:04:28 AM | water query | consumer querying high water consumption. kindly investigate and resolve.<div><br></div><div>-account in order</div> | 27 | 3 | 5225 | 7 | 2 | 23 | 1 | 47 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-14T09:19:53.608Z"}] | 1 | 47 | 6/18/2022 8:04:28 AM | 13 | 13 | |||||||||||||||||||||||
| 6094 | 6/14/2021 9:19:00 AM | 4/12/2022 9:43:30 AM | Electricity | Huge electricity charges; amendment for over charge<div><br></div><div><span style="font-family: Calibri, sans-serif; font-size: 16px;">2021/07/16 - Requested installation/removal certificate from Wayne Beckmann</span><br></div> | 3 | 5232 | 4 | 23 | 2 | 50 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-06-14T09:18:15.577Z"},{"op":"R","uid":"59","un":"lulamad","dt":"2021-06-14T10:05:27.278Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-16T12:58:33.365Z"}] | 2 | 50 | 5 | |||||||||||||||||||||||||||
| 420025 | 6100 | 6/14/2021 9:16:23 AM | 6/14/2021 9:16:24 AM | IVR call: balance | Received call for balance for account 10005849 undefined | 7 | 2 | 5230 | 78 | 78 | 6/14/2021 9:16:24 AM | ||||||||||||||||||||||||||||||
| 420023 | 6097 | 6/14/2021 9:16:03 AM | 6/14/2021 9:16:03 AM | IVR call: balance | Received call for balance for account 10070927 undefined | 7 | 2 | 5227 | 78 | 78 | 6/14/2021 9:16:03 AM | ||||||||||||||||||||||||||||||
| 420019 | 4752 | 6/14/2021 9:15:08 AM | 6/14/2021 9:15:37 AM | IVR call: meter-reading | Received call for meter-reading for account 10036963 Meter reading: [1910148] Meter type: [water] | 10 | 2 | 4017 | 81 | 81 | |||||||||||||||||||||||||||||||
| 420020 | 6097 | 6/14/2021 9:15:01 AM | 6/14/2021 9:15:02 AM | IVR call: balance | Received call for balance for account 10070927 undefined | 7 | 2 | 5227 | 78 | 78 | 6/14/2021 9:15:02 AM | ||||||||||||||||||||||||||||||
| 420015 | 6099 | 6/14/2021 9:13:33 AM | 6/14/2021 9:13:50 AM | IVR call: statement | Received call for statement for account 10422743 sent message: 308 | 8 | 2 | 5229 | 79 | 79 | 6/14/2021 9:13:50 AM | 116037 | |||||||||||||||||||||||||||||
| 420012 | 6099 | 6/14/2021 9:12:38 AM | 6/14/2021 9:12:39 AM | IVR call:$241 | Received call for $932 for account 10422743 | 5229 | 6/14/2021 9:12:39 AM | ||||||||||||||||||||||||||||||||||
| 420011 | 6098 | 6/14/2021 9:12:34 AM | 6/14/2021 9:12:51 AM | IVR call: statement | Received call for statement for account 10017588 sent message: 307 | 8 | 2 | 5228 | 79 | 79 | 6/14/2021 9:12:51 AM | 116036 | |||||||||||||||||||||||||||||
| 420009 | 6097 | 6/14/2021 9:12:27 AM | 6/14/2021 9:12:28 AM | IVR call: balance | Received call for balance for account 10070927 undefined | 7 | 2 | 5227 | 78 | 78 | 6/14/2021 9:12:28 AM | ||||||||||||||||||||||||||||||
| 420005 | 6095 | 6/14/2021 9:11:25 AM | 6/14/2021 9:11:46 AM | IVR call: statement | Received call for statement for account 10072082 sent message: 306 | 8 | 2 | 5226 | 79 | 79 | 6/14/2021 9:11:46 AM | 116035 | |||||||||||||||||||||||||||||
| 419996 | 4752 | 6/14/2021 9:10:00 AM | 6/14/2021 9:10:24 AM | IVR call: meter-reading | Received call for meter-reading for account 10036963 Meter reading: [2222] Meter type: [electric] | 10 | 2 | 4017 | 81 | 81 |