Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
6199 6/15/2021 7:25:08 AM 7/3/2022 8:22:46 AM WATER QUERY WATER QUERY<div><br></div><div>ACC DEBT WRITTEN OFF.</div> 27 3 5327 75 2 23 1 67 [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-15T07:25:10.310Z"}] 1 67 7/3/2022 8:22:46 AM 6 6
421046 6200 6/15/2021 7:24:42 AM 6/15/2021 7:25:08 AM IVR call: statement Received call for statement for account 10152442 sent message: 332 8 2 5326 79 79 6/15/2021 7:25:08 AM 116061
421037 6197 6/15/2021 7:20:53 AM 6/15/2021 7:20:54 AM IVR call: balance Received call for balance for account 10282240 undefined 7 2 5324 78 78 6/15/2021 7:20:54 AM
421034 6198 6/15/2021 7:20:01 AM 6/15/2021 7:20:02 AM IVR call: balance Received call for balance for account 10180428 undefined 7 2 5325 78 78 6/15/2021 7:20:02 AM
421032 6197 6/15/2021 7:19:29 AM 6/15/2021 7:19:31 AM IVR call: balance Received call for balance for account 10282240 undefined 7 2 5324 78 78 6/15/2021 7:19:31 AM
421028 6196 6/15/2021 7:18:15 AM 6/15/2021 7:18:42 AM IVR call: meter-reading Received call for meter-reading for account 10400528 Meter reading: [49168386] Meter type: [water] 10 2 5323 81 81
421027 6195 6/15/2021 7:18:14 AM 6/15/2021 7:18:28 AM IVR call: statement Received call for statement for account 10297267 sent message: 331 8 2 5322 79 79 6/15/2021 7:18:28 AM 116060
6194 6/15/2021 7:17:56 AM 6/15/2021 7:17:58 AM 2 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-15T07:17:57.794Z"}] 20
421024 6193 6/15/2021 7:17:13 AM 6/15/2021 7:17:16 AM IVR call: balance Received call for balance for account 10241377 undefined 7 2 5321 78 78 6/15/2021 7:17:16 AM
420989 5405 6/15/2021 7:08:26 AM 6/15/2021 7:08:29 AM IVR call: balance Received call for balance for account 10036502 undefined 7 2 4571 78 78 6/15/2021 7:08:29 AM
420983 6192 6/15/2021 7:06:06 AM 6/15/2021 7:06:06 AM IVR call: balance Received call for balance for account 10150061 undefined 7 2 5320 78 78 6/15/2021 7:06:06 AM
420975 6191 6/15/2021 7:01:52 AM 6/15/2021 7:01:54 AM IVR call: balance Received call for balance for account 10041478 undefined 7 2 5319 78 78 6/15/2021 7:01:54 AM
420973 6190 6/15/2021 7:01:13 AM 6/15/2021 7:01:14 AM IVR call: balance Received call for balance for account 10367918 undefined 7 2 5318 78 78 6/15/2021 7:01:14 AM
420971 6189 6/15/2021 7:01:08 AM 6/15/2021 7:01:29 AM IVR call: statement Received call for statement for account 10287134 undefined 5317 6/15/2021 7:01:29 AM
420967 6188 6/15/2021 7:00:18 AM 6/15/2021 7:00:20 AM IVR call: balance Received call for balance for account 10402947 undefined 7 2 905 78 78 6/15/2021 7:00:20 AM
420959 6187 6/15/2021 6:59:15 AM 6/15/2021 6:59:17 AM IVR call: balance Received call for balance for account 10367913 undefined 7 2 5316 78 78 6/15/2021 6:59:17 AM
420956 6186 6/15/2021 6:55:47 AM 6/15/2021 6:55:48 AM IVR call: balance Received call for balance for account 10006957 undefined 7 2 5315 78 78 6/15/2021 6:55:48 AM
420952 6186 6/15/2021 6:54:25 AM 6/15/2021 6:54:26 AM IVR call: balance Received call for balance for account 10006957 undefined 7 2 5315 78 78 6/15/2021 6:54:26 AM
420949 6186 6/15/2021 6:52:56 AM 6/15/2021 6:52:57 AM IVR call: balance Received call for balance for account 10006957 undefined 7 2 5315 78 78 6/15/2021 6:52:57 AM
420948 6185 6/15/2021 6:51:35 AM 6/15/2021 6:51:37 AM IVR call: balance Received call for balance for account 10006947 undefined 7 2 5314 78 78 6/15/2021 6:51:37 AM