Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
421271 6231 6/15/2021 8:37:17 AM 6/15/2021 8:37:19 AM IVR call: balance Received call for balance for account 10025149 undefined 7 2 5355 78 78 6/15/2021 8:37:19 AM
421268 6230 6/15/2021 8:36:41 AM 6/15/2021 8:36:42 AM IVR call: balance Received call for balance for account 10052942 undefined 7 2 5354 78 78 6/15/2021 8:36:42 AM
421263 6023 6/15/2021 8:35:08 AM 6/15/2021 8:35:10 AM IVR call: balance Received call for balance for account 10243135 undefined 7 2 5157 78 78 6/15/2021 8:35:10 AM
421256 6086 6/15/2021 8:31:23 AM 6/15/2021 8:32:33 AM IVR call: statement Received call for statement for account 10079738 sent message: 345 8 2 5216 79 79 6/15/2021 8:32:33 AM 116074
421251 6086 6/15/2021 8:28:40 AM 6/15/2021 8:28:41 AM IVR call: balance Received call for balance for account 10079738 undefined 7 2 5216 78 78 6/15/2021 8:28:41 AM
421249 6228 6/15/2021 8:27:58 AM 6/15/2021 8:27:59 AM IVR call: balance Received call for balance for account 10093312 undefined 7 2 5353 78 78 6/15/2021 8:27:59 AM
421246 6086 6/15/2021 8:27:30 AM 6/15/2021 8:27:31 AM IVR call: balance Received call for balance for account 10079738 undefined 7 2 5216 78 78 6/15/2021 8:27:31 AM
421244 6227 6/15/2021 8:26:48 AM 6/15/2021 8:26:49 AM IVR call: balance Received call for balance for account 10111311 undefined 7 2 5352 78 78 6/15/2021 8:26:49 AM
421240 6227 6/15/2021 8:25:41 AM 6/15/2021 8:25:42 AM IVR call: balance Received call for balance for account 10111311 undefined 7 2 5352 78 78 6/15/2021 8:25:42 AM
421231 6226 6/15/2021 8:16:02 AM 6/15/2021 8:16:04 AM IVR call: balance Received call for balance for account 10352275 undefined 7 2 5351 78 78 6/15/2021 8:16:04 AM
6224 6/15/2021 8:16:02 AM 8/8/2021 6:01:37 AM WATER QUERY WATER QUERY 3 5350 4 23 1 67 [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-15T08:15:17.409Z"}] 1 67 14
421209 6222 6/15/2021 8:09:45 AM 6/15/2021 8:10:10 AM IVR call: statement Received call for statement for account 10400216 sent message: 344 8 2 5348 79 79 6/15/2021 8:10:10 AM 116073
421201 6223 6/15/2021 8:08:58 AM 6/15/2021 8:08:59 AM IVR call: balance Received call for balance for account 10356702 undefined 7 2 5349 78 78 6/15/2021 8:08:59 AM
421202 5908 6/15/2021 8:08:50 AM 6/15/2021 8:08:51 AM IVR call: balance Received call for balance for account 10330213 undefined 7 2 5049 78 78 6/15/2021 8:08:51 AM
421195 6222 6/15/2021 8:07:34 AM 6/15/2021 8:07:56 AM IVR call: statement Received call for statement for account 10400216 sent message: 343 8 2 5348 79 79 6/15/2021 8:07:56 AM 116072
421191 6221 6/15/2021 8:06:36 AM 6/15/2021 8:06:38 AM IVR call: balance Received call for balance for account 10380864 undefined 7 2 5347 78 78 6/15/2021 8:06:38 AM
6208 6/15/2021 8:01:16 AM 11/13/2022 12:48:21 PM WATER QUERY HIGH WATER CONSUMPTION<div><br></div><div>QRC RESPONSE: Query Closed due to insufficient information</div><div><br></div> 27 3 5346 5 4 23 1 67 [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-15T08:00:31.114Z"}] 1 67 11/13/2022 12:48:21 PM 3 3
421164 6220 6/15/2021 7:55:57 AM 6/15/2021 7:56:32 AM IVR call: statement Received call for statement for account 10342731 sent message: 342 8 2 5345 79 79 6/15/2021 7:56:32 AM 116071
421161 6219 6/15/2021 7:54:28 AM 6/15/2021 7:55:00 AM IVR call: statement Received call for statement for account 10356796 sent message: 341 8 2 5344 79 79 6/15/2021 7:55:00 AM 116070
421158 6126 6/15/2021 7:53:21 AM 6/15/2021 7:53:22 AM IVR call: balance Received call for balance for account 10430174 undefined 7 2 5258 78 78 6/15/2021 7:53:22 AM