Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 423547 | 6359 | 6/17/2021 10:47:57 AM | 6/17/2021 10:48:26 AM | IVR call: statement | Received call for statement for account 10118589 sent message: 391 | 8 | 2 | 5476 | 79 | 79 | 6/17/2021 10:48:26 AM | 116120 | |||||||||||||||||||||||||||||
| 423545 | 6357 | 6/17/2021 10:42:13 AM | 6/17/2021 10:42:31 AM | IVR call: meter-reading | Received call for meter-reading for account 10408256 Meter reading: [0221104] Meter type: [water] | 10 | 2 | 3225 | 81 | 81 | |||||||||||||||||||||||||||||||
| 6356 | 6/17/2021 10:34:43 AM | 11/20/2022 9:15:14 AM | incorrect meter number | incorrect meter number, on the system we have 80008 and actual meter is 161200295<div>the current reading 1135</div><div><br></div><div>QRC RESPONSE:</div><div>Follow up sent to Midland Billing to process the meter change - 05.11.2022</div><div><br></div><div>QRC RESPONSE 2: Query Closed</div><div>Meter change processed and will charge out in the Nov 2022 billing</div> | 27 | 3 | 5475 | 5 | 4 | 23 | 1 | 46 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-06-17T10:33:55.481Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:54:14.033Z"}] | 1 | 46 | 11/20/2022 9:15:13 AM | 3 | 3 | |||||||||||||||||||||||
| 423522 | 6355 | 6/17/2021 10:28:51 AM | 6/17/2021 10:28:51 AM | IVR call:$257 | Received call for $948 for account 10368962 | 5474 | 6/17/2021 10:28:51 AM | ||||||||||||||||||||||||||||||||||
| 423520 | 6354 | 6/17/2021 10:28:04 AM | 6/17/2021 10:28:50 AM | IVR call: statement | Received call for statement for account 10368810 sent message: 390 | 8 | 2 | 5473 | 79 | 79 | 6/17/2021 10:28:50 AM | 116119 | |||||||||||||||||||||||||||||
| 6350 | 6/17/2021 10:07:31 AM | 3/28/2022 7:23:36 AM | WATER QUERY SINCE 2018/2019 | WATER QUERY SINCE 2018/2019 | 3 | 5469 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-17T10:06:43.814Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-06-17T10:06:58.174Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-06-17T10:07:39.375Z"},{"op":"R","uid":"23","un":"bevins","dt":"2021-07-06T08:07:29.917Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-11-20T12:47:32.067Z"}] | 1 | 67 | 18 | |||||||||||||||||||||||||||
| 423501 | 5537 | 6/17/2021 10:07:12 AM | 6/17/2021 10:07:14 AM | IVR call: balance | Received call for balance for account 10376789 undefined | 7 | 2 | 4703 | 78 | 78 | 6/17/2021 10:07:14 AM | ||||||||||||||||||||||||||||||
| 423476 | 6353 | 6/17/2021 9:55:46 AM | 6/17/2021 9:55:47 AM | IVR call: balance | Received call for balance for account 10362192 undefined | 7 | 2 | 5472 | 78 | 78 | 6/17/2021 9:55:47 AM | ||||||||||||||||||||||||||||||
| 423469 | 6352 | 6/17/2021 9:51:38 AM | 6/17/2021 9:52:02 AM | IVR call: statement | Received call for statement for account 10399032 sent message: 389 | 8 | 2 | 5471 | 79 | 79 | 6/17/2021 9:52:02 AM | 116118 | |||||||||||||||||||||||||||||
| 423454 | 4566 | 6/17/2021 9:42:02 AM | 6/17/2021 9:42:04 AM | IVR call: balance | Received call for balance for account 10353255 undefined | 7 | 2 | 3882 | 78 | 78 | 6/17/2021 9:42:04 AM | ||||||||||||||||||||||||||||||
| 423437 | 6351 | 6/17/2021 9:38:02 AM | 6/17/2021 9:38:04 AM | IVR call: balance | Received call for balance for account 10371740 undefined | 7 | 2 | 5470 | 78 | 78 | 6/17/2021 9:38:04 AM | ||||||||||||||||||||||||||||||
| 423403 | 6350 | 6/17/2021 9:24:53 AM | 6/17/2021 9:58:29 AM | IVR call: statement | Received call for statement for account 10018180 sent message: 388 | 8 | 2 | 5469 | 79 | [{"op":"R","uid":"40","un":"thandom","dt":"2021-06-17T09:57:00.741Z"},{"op":"R","uid":"40","un":"thandom","dt":"2021-06-17T09:57:39.618Z"}] | 79 | 6/17/2021 9:58:29 AM | 116117 | 40 | |||||||||||||||||||||||||||
| 423390 | 6350 | 6/17/2021 9:13:13 AM | 6/17/2021 9:58:54 AM | IVR call: balance | Received call for balance for account 10018180 undefined | 7 | 2 | 5469 | 78 | [{"op":"R","uid":"40","un":"thandom","dt":"2021-06-17T09:58:04.389Z"}] | 78 | 6/17/2021 9:58:54 AM | 40 | ||||||||||||||||||||||||||||
| 423367 | 6349 | 6/17/2021 8:50:00 AM | 7/21/2022 6:29:48 AM | IVR call: statement | Received call for statement for account 10399453 sent message: 387 | 8 | 2 | 5468 | 79 | 79 | 6/17/2021 8:50:22 AM | 116116 | 232 | ||||||||||||||||||||||||||||
| 423355 | 6346 | 6/17/2021 8:47:11 AM | 6/17/2021 8:47:13 AM | IVR call: balance | Received call for balance for account 10387556 undefined | 7 | 2 | 5465 | 78 | 78 | 6/17/2021 8:47:13 AM | ||||||||||||||||||||||||||||||
| 423347 | 6348 | 6/17/2021 8:44:10 AM | 6/17/2021 8:44:12 AM | IVR call: balance | Received call for balance for account 10364078 undefined | 7 | 2 | 5467 | 78 | 78 | 6/17/2021 8:44:12 AM | ||||||||||||||||||||||||||||||
| 423325 | 6345 | 6/17/2021 8:36:01 AM | 6/17/2021 8:36:31 AM | IVR call: statement | Received call for statement for account 10049731 sent message: 386 | 8 | 2 | 5464 | 79 | 79 | 6/17/2021 8:36:31 AM | 116115 | |||||||||||||||||||||||||||||
| 423322 | 6347 | 6/17/2021 8:34:08 AM | 6/17/2021 8:34:38 AM | IVR call: statement | Received call for statement for account 10324453 sent message: 385 | 8 | 2 | 5466 | 79 | 79 | 6/17/2021 8:34:38 AM | 116114 | |||||||||||||||||||||||||||||
| 423303 | 6346 | 6/17/2021 8:24:02 AM | 6/17/2021 8:24:04 AM | IVR call: balance | Received call for balance for account 10387556 undefined | 7 | 2 | 5465 | 78 | 78 | 6/17/2021 8:24:04 AM | ||||||||||||||||||||||||||||||
| 423301 | 6008 | 6/17/2021 8:23:19 AM | 6/17/2021 8:23:20 AM | IVR call: balance | Received call for balance for account 10417297 undefined | 7 | 2 | 5143 | 78 | 78 | 6/17/2021 8:23:20 AM |