Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
426155 6490 6/20/2021 1:03:30 PM 6/20/2021 1:03:32 PM IVR call: balance Received call for balance for account 10193997 undefined 7 2 5606 78 78 6/20/2021 1:03:32 PM
426154 6490 6/20/2021 1:02:14 PM 6/20/2021 1:02:16 PM IVR call: balance Received call for balance for account 10193997 undefined 7 2 5606 78 78 6/20/2021 1:02:16 PM
426134 6489 6/20/2021 12:27:45 PM 6/20/2021 12:28:06 PM IVR call: statement Received call for statement for account 10432306 sent message: 418 8 2 5605 79 79 6/20/2021 12:28:06 PM 116147
426007 6126 6/20/2021 9:39:54 AM 6/20/2021 9:39:56 AM IVR call: balance Received call for balance for account 10430174 undefined 7 2 5258 78 78 6/20/2021 9:39:56 AM
426006 6126 6/20/2021 9:39:12 AM 6/20/2021 9:39:14 AM IVR call: balance Received call for balance for account 10430174 undefined 7 2 5258 78 78 6/20/2021 9:39:14 AM
425999 6488 6/20/2021 9:30:42 AM 6/20/2021 9:30:44 AM IVR call: balance Received call for balance for account 10238879 undefined 7 2 5604 78 78 6/20/2021 9:30:44 AM
425992 6488 6/20/2021 9:29:13 AM 6/20/2021 9:29:14 AM IVR call: balance Received call for balance for account 10238879 undefined 7 2 5604 78 78 6/20/2021 9:29:14 AM
425962 6487 6/20/2021 7:57:42 AM 6/20/2021 7:57:43 AM IVR call: balance Received call for balance for account 10377953 undefined 7 2 5603 78 78 6/20/2021 7:57:43 AM
425952 6486 6/20/2021 7:36:01 AM 6/20/2021 7:36:02 AM IVR call: balance Received call for balance for account 10034164 undefined 7 2 5602 78 78 6/20/2021 7:36:02 AM
425898 6485 6/20/2021 6:08:00 AM 6/20/2021 6:08:01 AM IVR call: balance Received call for balance for account 10281723 undefined 7 2 5601 78 78 6/20/2021 6:08:01 AM
425845 6325 6/19/2021 5:20:28 PM 6/19/2021 5:20:30 PM IVR call: balance Received call for balance for account 10246268 undefined 7 2 5446 78 78 6/19/2021 5:20:30 PM
425843 6127 6/19/2021 4:56:35 PM 6/19/2021 4:56:37 PM IVR call: balance Received call for balance for account 10292600 undefined 7 2 5259 78 78 6/19/2021 4:56:37 PM
425813 6127 6/19/2021 4:26:50 PM 6/19/2021 4:26:52 PM IVR call: balance Received call for balance for account 10292600 undefined 7 2 5259 78 78 6/19/2021 4:26:52 PM
425801 6484 6/19/2021 4:08:09 PM 6/19/2021 4:08:29 PM IVR call: statement Received call for statement for account 10116131 sent message: 417 8 2 1706 79 79 6/19/2021 4:08:29 PM 116146
425637 6483 6/19/2021 1:07:20 PM 6/19/2021 1:07:40 PM IVR call: statement Received call for statement for account 10425337 sent message: 416 8 2 5600 79 79 6/19/2021 1:07:40 PM 116145
425631 6483 6/19/2021 1:05:47 PM 6/19/2021 1:05:48 PM IVR call: balance Received call for balance for account 10425337 undefined 7 2 5600 78 78 6/19/2021 1:05:48 PM
425630 6482 6/19/2021 1:04:12 PM 4/14/2022 7:11:15 AM water query high water consumption on previous meter, commission sheet says meter was faulty 3 5599 4 23 78 [{"op":"R","uid":"1212","un":"nokuphiwom","dt":"2022-04-14T07:08:14.809Z"}] 1 112 1212 1212
425408 6481 6/19/2021 10:03:18 AM 6/19/2021 10:03:35 AM IVR call: statement Received call for statement for account 10364866 sent message: 415 8 2 5598 79 79 6/19/2021 10:03:35 AM 116144
425346 6480 6/19/2021 9:06:05 AM 2/18/2022 6:46:53 AM IVR call: statement Received call for statement for account 10411469 sent message: 414 8 2 3172 79 [{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T06:46:53.942Z"}] 79 2/18/2022 6:46:53 AM 116143 214
425343 6480 6/19/2021 9:04:52 AM 6/19/2021 9:04:54 AM IVR call: balance Received call for balance for account 10411469 undefined 7 2 3172 78 78 6/19/2021 9:04:54 AM