Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 429016 | 6741 | 6/23/2021 12:08:37 PM | 6/23/2021 12:08:39 PM | IVR call: balance | Received call for balance for account 10167235 undefined | 7 | 2 | 5861 | 78 | 78 | 6/23/2021 12:08:39 PM | ||||||||||||||||||||||||||||||
| 429014 | 6738 | 6/23/2021 12:05:50 PM | 6/23/2021 12:06:07 PM | IVR call: statement | Received call for statement for account 20432064 undefined | 5859 | 6/23/2021 12:06:07 PM | ||||||||||||||||||||||||||||||||||
| 429007 | 6740 | 6/23/2021 11:58:50 AM | 6/23/2021 11:59:05 AM | IVR call: statement | Received call for statement for account 10374164 sent message: 461 | 8 | 2 | 4196 | 79 | 79 | 6/23/2021 11:59:05 AM | 116190 | |||||||||||||||||||||||||||||
| 428994 | 6739 | 6/23/2021 11:40:22 AM | 6/23/2021 11:40:23 AM | IVR call: balance | Received call for balance for account 10292671 undefined | 7 | 2 | 5860 | 78 | 78 | 6/23/2021 11:40:23 AM | ||||||||||||||||||||||||||||||
| 428980 | 6738 | 6/23/2021 11:14:00 AM | 6/23/2021 11:14:24 AM | IVR call: statement | Received call for statement for account 20432064 undefined | 5859 | 6/23/2021 11:14:24 AM | ||||||||||||||||||||||||||||||||||
| 428969 | 6737 | 6/23/2021 10:58:46 AM | 6/23/2021 10:58:48 AM | IVR call: balance | Received call for balance for account 10352926 undefined | 7 | 2 | 5858 | 78 | 78 | 6/23/2021 10:58:48 AM | ||||||||||||||||||||||||||||||
| 428966 | 6736 | 6/23/2021 10:57:14 AM | 6/23/2021 10:57:15 AM | IVR call: balance | Received call for balance for account 10355956 undefined | 7 | 2 | 5857 | 78 | 78 | 6/23/2021 10:57:15 AM | ||||||||||||||||||||||||||||||
| 6735 | 6/23/2021 10:40:52 AM | 4/12/2022 9:39:10 AM | REFUSE COLLECTION CHARGE | REQUEST FOR REFUSE TO BE REVERSED AND NOT BILLED. NOT COLLECTED BY MUNICIPALITY. | 4 | 3 | 5856 | 4 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-23T10:40:54.853Z"}] | 4 | 106 | 4/12/2022 9:39:10 AM | 4 | 16 | |||||||||||||||||||||||
| 6733 | 6/23/2021 10:28:51 AM | 8/26/2021 1:20:48 PM | refuse collection charge | consumer would like refuse collection charge reversed and not billed. states that refuse not collected by municipality | 4 | 3 | 5855 | 75 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-23T10:28:52.880Z"}] | 4 | 106 | 8/26/2021 1:20:48 PM | 173 | 16 | |||||||||||||||||||||||
| 428915 | 6734 | 6/23/2021 10:26:39 AM | 6/23/2021 10:27:11 AM | IVR call: statement | Received call for statement for account 10239779 sent message: 460 | 8 | 2 | 5854 | 79 | 79 | 6/23/2021 10:27:11 AM | 116189 | |||||||||||||||||||||||||||||
| 428880 | 6732 | 6/23/2021 10:02:02 AM | 6/23/2021 10:02:31 AM | IVR call: statement | Received call for statement for account 10366322 sent message: 459 | 8 | 2 | 5853 | 79 | 79 | 6/23/2021 10:02:31 AM | 116188 | |||||||||||||||||||||||||||||
| 428874 | 6730 | 6/23/2021 9:59:59 AM | 6/23/2021 10:00:00 AM | IVR call: balance | Received call for balance for account 10323637 undefined | 7 | 2 | 5851 | 78 | 78 | 6/23/2021 10:00:00 AM | ||||||||||||||||||||||||||||||
| 428872 | 6730 | 6/23/2021 9:58:20 AM | 6/23/2021 9:58:22 AM | IVR call: balance | Received call for balance for account 10323637 undefined | 7 | 2 | 5851 | 78 | 78 | 6/23/2021 9:58:22 AM | ||||||||||||||||||||||||||||||
| 6731 | 6/23/2021 9:57:28 AM | 11/6/2022 8:09:38 AM | WATER QUERY | WATER QUERY<div><br></div><div><b>QRC RESPONSE: Query Closed</b></div><div>Affidavit does received does not state the date of repairs and what was repaired as per the required leak rebate process.</div><div>Consumer e-mailed on 06.11.2022 to request submission of new document with correct information.</div><div>New query to be logged once received</div> | 27 | 3 | 5852 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-23T09:56:37.254Z"}] | 1 | 67 | 11/6/2022 8:09:38 AM | 3 | 3 | |||||||||||||||||||||||
| 428867 | 6730 | 6/23/2021 9:55:54 AM | 6/23/2021 9:55:55 AM | IVR call: balance | Received call for balance for account 10323637 undefined | 7 | 2 | 5851 | 78 | 78 | 6/23/2021 9:55:55 AM | ||||||||||||||||||||||||||||||
| 428853 | 6730 | 6/23/2021 9:53:44 AM | 6/23/2021 9:53:46 AM | IVR call: balance | Received call for balance for account 10323637 undefined | 7 | 2 | 5851 | 78 | 78 | 6/23/2021 9:53:46 AM | ||||||||||||||||||||||||||||||
| 428847 | 6730 | 6/23/2021 9:52:11 AM | 6/23/2021 9:52:12 AM | IVR call: balance | Received call for balance for account 10323637 undefined | 7 | 2 | 5851 | 78 | 78 | 6/23/2021 9:52:12 AM | ||||||||||||||||||||||||||||||
| 428841 | 5264 | 6/23/2021 9:50:01 AM | 6/23/2021 9:50:02 AM | IVR call: balance | Received call for balance for account 10268570 undefined | 7 | 2 | 4439 | 78 | 78 | 6/23/2021 9:50:02 AM | ||||||||||||||||||||||||||||||
| 428839 | 5264 | 6/23/2021 9:48:55 AM | 6/23/2021 9:48:57 AM | IVR call: balance | Received call for balance for account 10268570 undefined | 7 | 2 | 4439 | 78 | 78 | 6/23/2021 9:48:57 AM | ||||||||||||||||||||||||||||||
| 6727 | 6/23/2021 9:44:10 AM | 3/28/2022 7:25:06 AM | refuse collection charged | request to have refuse charge removed from statement.not collected by municipality. | 27 | 3 | 5850 | 17 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-23T09:44:11.878Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-07T12:30:34.391Z"}] | 4 | 106 | 3/28/2022 7:25:06 AM | 17 | 4 |