Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 429319 | 6763 | 6/24/2021 6:12:03 AM | 6/24/2021 6:12:23 AM | IVR call: statement | Received call for statement for account 10011097 sent message: 466 | 8 | 2 | 5883 | 79 | 79 | 6/24/2021 6:12:23 AM | 116195 | |||||||||||||||||||||||||||||
| 429310 | 6605 | 6/23/2021 7:55:53 PM | 6/23/2021 7:55:55 PM | IVR call: balance | Received call for balance for account 10392726 undefined | 7 | 2 | 5728 | 78 | 78 | 6/23/2021 7:55:55 PM | ||||||||||||||||||||||||||||||
| 429279 | 6762 | 6/23/2021 5:48:03 PM | 6/23/2021 5:48:25 PM | IVR call: statement | Received call for statement for account 10113421 sent message: 465 | 8 | 2 | 5882 | 79 | 79 | 6/23/2021 5:48:25 PM | 116194 | |||||||||||||||||||||||||||||
| 429276 | 6762 | 6/23/2021 5:46:18 PM | 6/23/2021 5:46:21 PM | IVR call: balance | Received call for balance for account 10113421 undefined | 7 | 2 | 5882 | 78 | 78 | 6/23/2021 5:46:21 PM | ||||||||||||||||||||||||||||||
| 429274 | 6523 | 6/23/2021 5:36:44 PM | 6/23/2021 5:36:46 PM | IVR call: balance | Received call for balance for account 10406206 undefined | 7 | 2 | 5641 | 78 | 78 | 6/23/2021 5:36:46 PM | ||||||||||||||||||||||||||||||
| 429209 | 6761 | 6/23/2021 2:58:13 PM | 6/23/2021 2:58:14 PM | IVR call: balance | Received call for balance for account 10072740 undefined | 7 | 2 | 5881 | 78 | 78 | 6/23/2021 2:58:14 PM | ||||||||||||||||||||||||||||||
| 429208 | 6761 | 6/23/2021 2:57:22 PM | 6/23/2021 2:57:24 PM | IVR call: balance | Received call for balance for account 10072740 undefined | 7 | 2 | 5881 | 78 | 78 | 6/23/2021 2:57:24 PM | ||||||||||||||||||||||||||||||
| 429186 | 6682 | 6/23/2021 2:42:14 PM | 6/23/2021 2:42:16 PM | IVR call: balance | Received call for balance for account 10005826 undefined | 7 | 2 | 5802 | 78 | 78 | 6/23/2021 2:42:16 PM | ||||||||||||||||||||||||||||||
| 429154 | 6760 | 6/23/2021 1:51:32 PM | 5/21/2022 2:35:06 PM | IVR call: balance | Received call for balance for account 10387161 undefined | 7 | 2 | 5880 | 78 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2022-05-21T14:35:06.881Z"}] | 78 | 5/21/2022 2:35:06 PM | 2 | ||||||||||||||||||||||||||||
| 6759 | 6/23/2021 1:43:11 PM | 3/28/2022 6:35:04 AM | water | High consumption | 3 | 5879 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-06-23T13:43:48.216Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-01-12T09:32:12.207Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-01-12T09:32:25.189Z"}] | 1 | 67 | 3 | |||||||||||||||||||||||||||
| 429140 | 6551 | 6/23/2021 1:35:42 PM | 6/23/2021 1:35:44 PM | IVR call: balance | Received call for balance for account 10407345 undefined | 7 | 2 | 5669 | 78 | 78 | 6/23/2021 1:35:44 PM | ||||||||||||||||||||||||||||||
| 429137 | 6551 | 6/23/2021 1:34:46 PM | 6/23/2021 1:34:47 PM | IVR call: balance | Received call for balance for account 10407345 undefined | 7 | 2 | 5669 | 78 | 78 | 6/23/2021 1:34:47 PM | ||||||||||||||||||||||||||||||
| 429136 | 6758 | 6/23/2021 1:34:15 PM | 6/23/2021 1:34:43 PM | IVR call: statement | Received call for statement for account 10387230 sent message: 464 | 8 | 2 | 5878 | 79 | 79 | 6/23/2021 1:34:43 PM | 116193 | |||||||||||||||||||||||||||||
| 429123 | 6705 | 6/23/2021 1:27:30 PM | 6/23/2021 1:27:31 PM | IVR call: balance | Received call for balance for account 10426040 undefined | 7 | 2 | 5826 | 78 | 78 | 6/23/2021 1:27:31 PM | ||||||||||||||||||||||||||||||
| 6757 | 6/23/2021 1:25:30 PM | 11/6/2022 8:43:00 AM | WATER QUERY 6 MONTH POLICY | WATER QUERY 6 MONTH POLICY<div><br></div><div>QRC RESPONSE: </div><div>Referred to Midland Billing and Waterworks to verify reading and reason for meter replacement as March 2021 back charge is quite high - 06.11.2022</div><div><br></div> | 30 | 3 | 5877 | 12 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-23T13:24:38.081Z"}] | 1 | 67 | 3 | |||||||||||||||||||||||||
| 6756 | 6/23/2021 1:21:27 PM | 1/11/2022 8:03:15 AM | REFUSE QUERY | REFUSE QUERY<br/><b>Journal Number</b>: [169723] | 24 | 3 | 5876 | 2 | 23 | 4 | 105 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-23T13:21:58.160Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-11T08:02:49.884Z"}] | 4 | 120 | 4 | 4 | |||||||||||||||||||||||||
| 6756 | 6/23/2021 1:20:32 PM | 1/11/2022 8:02:30 AM | 2 | 5876 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-23T13:21:03.350Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-11T08:02:31.035Z"}] | 4 | |||||||||||||||||||||||||||||||||||
| 6755 | 6/23/2021 1:18:24 PM | 6/23/2021 1:19:21 PM | REFUSE QUERY | REFUSE QUERY | 3 | 5875 | 2 | 23 | 4 | 105 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-23T13:18:55.743Z"}] | 4 | 105 | 18 | |||||||||||||||||||||||||||
| 6754 | 6/23/2021 1:16:07 PM | 3/28/2022 7:25:06 AM | REFUSE QUERY | REFUSE QUERY. Journal processed and approved. Query resolved. | 27 | 3 | 5874 | 17 | 2 | 23 | 4 | 105 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-23T13:16:38.426Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-01T09:51:04.442Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-12T10:44:39.369Z"}] | 4 | 119 | 214 | 3/28/2022 7:25:06 AM | 17 | 214 | ||||||||||||||||||||||
| 6753 | 6/23/2021 1:13:41 PM | 3/28/2022 7:23:36 AM | REFUSE QUERY | REFUSE QUERY<br/><b>Journal Number</b>: [169716] | 24 | 3 | 5873 | 2 | 23 | 4 | 105 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-23T13:14:12.727Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-11T08:04:23.069Z"}] | 4 | 120 | 4 | 4 |