Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 430365 | 6796 | 6/25/2021 6:26:49 AM | 6/25/2021 6:27:11 AM | IVR call: statement | Received call for statement for account 10350124 sent message: 485 | 8 | 2 | 5912 | 79 | 79 | 6/25/2021 6:27:11 AM | 116214 | |||||||||||||||||||||||||||||
| 430363 | 6796 | 6/25/2021 6:24:00 AM | 6/25/2021 6:24:00 AM | IVR call:$284 | Received call for $978 for account 10350124 | 5912 | 6/25/2021 6:24:00 AM | ||||||||||||||||||||||||||||||||||
| 430361 | 6807 | 6/25/2021 6:19:49 AM | 6/25/2021 6:19:51 AM | IVR call: balance | Received call for balance for account 20280686 undefined | 7 | 2 | 5921 | 78 | 78 | 6/25/2021 6:19:51 AM | ||||||||||||||||||||||||||||||
| 430343 | 6742 | 6/25/2021 6:14:36 AM | 6/25/2021 6:14:36 AM | IVR call: balance | Received call for balance for account 10414938 undefined | 7 | 2 | 5862 | 78 | 78 | 6/25/2021 6:14:36 AM | ||||||||||||||||||||||||||||||
| 430341 | 6763 | 6/25/2021 6:13:25 AM | 6/25/2021 6:13:46 AM | IVR call: statement | Received call for statement for account 10011097 sent message: 484 | 8 | 2 | 5883 | 79 | 79 | 6/25/2021 6:13:46 AM | 116213 | |||||||||||||||||||||||||||||
| 430339 | 6806 | 6/25/2021 6:08:30 AM | 6/25/2021 6:08:31 AM | IVR call: balance | Received call for balance for account 10131947 undefined | 7 | 2 | 5920 | 78 | 78 | 6/25/2021 6:08:31 AM | ||||||||||||||||||||||||||||||
| 430338 | 6806 | 6/25/2021 6:07:51 AM | 6/25/2021 6:07:53 AM | IVR call: balance | Received call for balance for account 10131947 undefined | 7 | 2 | 5920 | 78 | 78 | 6/25/2021 6:07:53 AM | ||||||||||||||||||||||||||||||
| 430333 | 5246 | 6/25/2021 6:02:27 AM | 6/25/2021 6:02:29 AM | IVR call: balance | Received call for balance for account 10381051 undefined | 7 | 2 | 4419 | 78 | 78 | 6/25/2021 6:02:29 AM | ||||||||||||||||||||||||||||||
| 430331 | 6805 | 6/25/2021 6:01:42 AM | 6/25/2021 6:01:43 AM | IVR call:$283 | Received call for $977 for account 10141653 | 5919 | 6/25/2021 6:01:43 AM | ||||||||||||||||||||||||||||||||||
| 430282 | 6804 | 6/24/2021 5:38:05 PM | 6/24/2021 5:38:07 PM | IVR call: balance | Received call for balance for account 10021463 undefined | 7 | 2 | 5918 | 78 | 78 | 6/24/2021 5:38:07 PM | ||||||||||||||||||||||||||||||
| 6803 | 6/24/2021 4:27:17 PM | 6/24/2021 4:29:43 PM | 2 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-06-24T16:27:19.940Z"},{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-06-24T16:29:43.423Z"}] | 34 | ||||||||||||||||||||||||||||||||||||
| 430218 | 6271 | 6/24/2021 4:07:51 PM | 6/24/2021 4:07:52 PM | IVR call: balance | Received call for balance for account 10431580 undefined | 7 | 2 | 5395 | 78 | 78 | 6/24/2021 4:07:52 PM | ||||||||||||||||||||||||||||||
| 430186 | 6796 | 6/24/2021 3:03:34 PM | 6/24/2021 3:03:36 PM | IVR call: balance | Received call for balance for account 10350124 undefined | 7 | 2 | 5912 | 78 | 78 | 6/24/2021 3:03:36 PM | ||||||||||||||||||||||||||||||
| 430164 | 6802 | 6/24/2021 2:35:42 PM | 6/24/2021 2:35:44 PM | IVR call: balance | Received call for balance for account 10198861 undefined | 7 | 2 | 5917 | 78 | 78 | 6/24/2021 2:35:44 PM | ||||||||||||||||||||||||||||||
| 430113 | 5246 | 6/24/2021 1:56:18 PM | 6/24/2021 1:56:19 PM | IVR call: balance | Received call for balance for account 10381051 undefined | 7 | 2 | 4419 | 78 | 78 | 6/24/2021 1:56:19 PM | ||||||||||||||||||||||||||||||
| 430110 | 6801 | 6/24/2021 1:55:49 PM | 6/24/2021 1:55:50 PM | IVR call: balance | Received call for balance for account 10111678 undefined | 7 | 2 | 5916 | 78 | 78 | 6/24/2021 1:55:50 PM | ||||||||||||||||||||||||||||||
| 430103 | 6800 | 6/24/2021 1:53:14 PM | 6/24/2021 1:53:44 PM | IVR call: statement | Received call for statement for account 10154148 sent message: 483 | 8 | 2 | 5915 | 79 | 79 | 6/24/2021 1:53:44 PM | 116212 | |||||||||||||||||||||||||||||
| 430100 | 6800 | 6/24/2021 1:52:05 PM | 6/24/2021 1:52:07 PM | IVR call: balance | Received call for balance for account 10154148 undefined | 7 | 2 | 5915 | 78 | 78 | 6/24/2021 1:52:07 PM | ||||||||||||||||||||||||||||||
| 430077 | 6799 | 6/24/2021 1:43:29 PM | 6/24/2021 1:43:30 PM | IVR call:$282 | Received call for $976 for account 10429335 | 5914 | 6/24/2021 1:43:30 PM | ||||||||||||||||||||||||||||||||||
| 430062 | 6799 | 6/24/2021 1:40:03 PM | 6/24/2021 1:40:28 PM | IVR call: meter-reading | Received call for meter-reading for account 10429335 Meter reading: [1] Meter type: [electric] | 10 | 2 | 5914 | 81 | 81 |