Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 6825 | 6/25/2021 8:10:32 AM | 6/25/2021 8:10:33 AM | 2 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-25T08:10:33.804Z"}] | 18 | ||||||||||||||||||||||||||||||||||||
| 6826 | 6/25/2021 8:09:34 AM | 2/27/2023 7:28:26 AM | high water consumption | high water consumption<div><br></div><div>6 month policy processed for 201802/202002</div><div>Credit due for amount of R 3794.21 including vat @ 14% and 15%</div><br/><b>Journal Number</b>: [963748]<br/><b>Journal Amount</b>: [-R3,784.07] | 27 | 3 | 5939 | 5 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-06-25T08:11:35.499Z"}] | 1 | 67 | 2/27/2023 7:28:21 AM | 3 | 3 | |||||||||||||||||||||||
| 430608 | 5568 | 6/25/2021 8:07:43 AM | 6/25/2021 8:07:59 AM | IVR call: statement | Received call for statement for account 10365531 sent message: 500 | 8 | 2 | 4734 | 79 | 79 | 6/25/2021 8:07:59 AM | 116229 | |||||||||||||||||||||||||||||
| 430602 | 6824 | 6/25/2021 8:05:15 AM | 6/25/2021 8:05:17 AM | IVR call: balance | Received call for balance for account 10356047 undefined | 7 | 2 | 5938 | 78 | 78 | 6/25/2021 8:05:17 AM | ||||||||||||||||||||||||||||||
| 430596 | 6823 | 6/25/2021 8:03:29 AM | 6/25/2021 8:03:55 AM | IVR call: statement | Received call for statement for account 10266000 sent message: 499 | 8 | 2 | 5937 | 79 | 79 | 6/25/2021 8:03:55 AM | 116228 | |||||||||||||||||||||||||||||
| 430597 | 6286 | 6/25/2021 8:03:01 AM | 6/25/2021 8:03:16 AM | IVR call: statement | Received call for statement for account 10423210 sent message: 498 | 8 | 2 | 5410 | 79 | 79 | 6/25/2021 8:03:16 AM | 116227 | |||||||||||||||||||||||||||||
| 430593 | 5264 | 6/25/2021 7:57:57 AM | 6/25/2021 7:57:58 AM | IVR call: balance | Received call for balance for account 10268570 undefined | 7 | 2 | 4439 | 78 | 78 | 6/25/2021 7:57:58 AM | ||||||||||||||||||||||||||||||
| 430591 | 6822 | 6/25/2021 7:56:32 AM | 6/25/2021 7:56:53 AM | IVR call: statement | Received call for statement for account 10160389 sent message: 497 | 8 | 2 | 5936 | 79 | 79 | 6/25/2021 7:56:53 AM | 116226 | |||||||||||||||||||||||||||||
| 6819 | 6/25/2021 7:53:58 AM | 7/3/2022 7:19:55 AM | WATER QUERY | WATER QUERY<div><br></div><div>-account in order</div> | 27 | 3 | 5934 | 11 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-25T07:53:59.921Z"}] | 1 | 67 | 7/3/2022 7:19:54 AM | 13 | 13 | |||||||||||||||||||||||
| 430581 | 6821 | 6/25/2021 7:52:32 AM | 6/25/2021 7:52:56 AM | IVR call: statement | Received call for statement for account 20383297 sent message: 496 | 8 | 2 | 5935 | 79 | 79 | 6/25/2021 7:52:56 AM | 116225 | |||||||||||||||||||||||||||||
| 430579 | 6820 | 6/25/2021 7:52:02 AM | 6/25/2021 7:52:28 AM | IVR call: statement | Received call for statement for account 10007611 sent message: 495 | 8 | 2 | 5933 | 79 | 79 | 6/25/2021 7:52:28 AM | 116224 | |||||||||||||||||||||||||||||
| 430577 | 6820 | 6/25/2021 7:51:14 AM | 6/25/2021 7:51:16 AM | IVR call: balance | Received call for balance for account 10007611 undefined | 7 | 2 | 5933 | 78 | 78 | 6/25/2021 7:51:16 AM | ||||||||||||||||||||||||||||||
| 6819 | 6/25/2021 7:51:02 AM | 6/25/2021 7:51:04 AM | 2 | 5934 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-25T07:51:04.699Z"}] | 18 | |||||||||||||||||||||||||||||||||||
| 430574 | 6820 | 6/25/2021 7:50:02 AM | 6/25/2021 7:50:05 AM | IVR call: balance | Received call for balance for account 10007611 undefined | 7 | 2 | 5933 | 78 | 78 | 6/25/2021 7:50:05 AM | ||||||||||||||||||||||||||||||
| 430572 | 5782 | 6/25/2021 7:49:06 AM | 6/25/2021 7:49:08 AM | IVR call: balance | Received call for balance for account 10397045 undefined | 7 | 2 | 4929 | 78 | 78 | 6/25/2021 7:49:08 AM | ||||||||||||||||||||||||||||||
| 6816 | 6/25/2021 7:33:28 AM | 10/29/2022 6:54:42 AM | WATER QUERY | WATER QUERY<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Account up to date. No identifiable query</div><div><br></div> | 27 | 3 | 5932 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-25T07:33:30.474Z"}] | 1 | 67 | 10/29/2022 6:54:41 AM | 3 | 3 | |||||||||||||||||||||||
| 430540 | 6818 | 6/25/2021 7:32:33 AM | 6/25/2021 7:32:34 AM | IVR call: balance | Received call for balance for account 10356969 undefined | 7 | 2 | 5931 | 78 | 78 | 6/25/2021 7:32:34 AM | ||||||||||||||||||||||||||||||
| 430539 | 6817 | 6/25/2021 7:31:52 AM | 6/25/2021 7:32:12 AM | IVR call: statement | Received call for statement for account 10298354 sent message: 494 | 8 | 2 | 5930 | 79 | 79 | 6/25/2021 7:32:12 AM | 116223 | |||||||||||||||||||||||||||||
| 430533 | 6/25/2021 7:29:17 AM | 6/25/2021 7:29:17 AM | IVR call:$287 | Received call for $981 for account undefined | 6/25/2021 7:29:17 AM | ||||||||||||||||||||||||||||||||||||
| 430530 | 6815 | 6/25/2021 7:26:06 AM | 6/25/2021 7:26:29 AM | IVR call: statement | Received call for statement for account 10351486 sent message: 493 | 8 | 2 | 5929 | 79 | 79 | 6/25/2021 7:26:29 AM | 116222 |