Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 430815 | 6447 | 6/25/2021 9:32:54 AM | 6/25/2021 9:32:56 AM | IVR call: balance | Received call for balance for account 10330394 undefined | 7 | 2 | 5564 | 78 | 78 | 6/25/2021 9:32:56 AM | ||||||||||||||||||||||||||||||
| 430814 | 6837 | 6/25/2021 9:31:48 AM | 6/25/2021 9:31:50 AM | IVR call: balance | Received call for balance for account 10005955 undefined | 7 | 2 | 5949 | 78 | 78 | 6/25/2021 9:31:50 AM | ||||||||||||||||||||||||||||||
| 430802 | 6836 | 6/25/2021 9:24:39 AM | 6/25/2021 9:24:40 AM | IVR call: balance | Received call for balance for account 20091664 undefined | 7 | 2 | 5948 | 78 | 78 | 6/25/2021 9:24:40 AM | ||||||||||||||||||||||||||||||
| 430799 | 6447 | 6/25/2021 9:23:17 AM | 6/25/2021 9:23:47 AM | IVR call: statement | Received call for statement for account 10330394 sent message: 505 | 8 | 2 | 5564 | 79 | 79 | 6/25/2021 9:23:47 AM | 116234 | |||||||||||||||||||||||||||||
| 430787 | 6796 | 6/25/2021 9:14:54 AM | 6/25/2021 9:15:15 AM | IVR call: statement | Received call for statement for account 10350124 sent message: 504 | 8 | 2 | 5912 | 79 | 79 | 6/25/2021 9:15:15 AM | 116233 | |||||||||||||||||||||||||||||
| 430781 | 6835 | 6/25/2021 9:12:30 AM | 6/25/2021 9:12:30 AM | IVR call: balance | Received call for balance for account 10048881 undefined | 7 | 2 | 5947 | 78 | 78 | 6/25/2021 9:12:30 AM | ||||||||||||||||||||||||||||||
| 430776 | 6834 | 6/25/2021 9:11:18 AM | 6/25/2021 9:11:20 AM | IVR call: balance | Received call for balance for account 10364041 undefined | 7 | 2 | 5946 | 78 | 78 | 6/25/2021 9:11:20 AM | ||||||||||||||||||||||||||||||
| 430771 | 5244 | 6/25/2021 9:08:49 AM | 6/25/2021 9:08:51 AM | IVR call: balance | Received call for balance for account 10366585 undefined | 7 | 2 | 4417 | 78 | 78 | 6/25/2021 9:08:51 AM | ||||||||||||||||||||||||||||||
| 430768 | 4584 | 6/25/2021 9:08:25 AM | 6/25/2021 9:08:27 AM | IVR call: balance | Received call for balance for account 10279288 undefined | 7 | 2 | 3901 | 78 | 78 | 6/25/2021 9:08:27 AM | ||||||||||||||||||||||||||||||
| 430746 | 4635 | 6/25/2021 9:01:12 AM | 6/25/2021 9:01:14 AM | IVR call: balance | Received call for balance for account 10373947 undefined | 7 | 2 | 3841 | 78 | 78 | 6/25/2021 9:01:14 AM | ||||||||||||||||||||||||||||||
| 430728 | 6833 | 6/25/2021 8:52:40 AM | 6/25/2021 8:52:41 AM | IVR call: balance | Received call for balance for account 10177226 undefined | 7 | 2 | 5945 | 78 | 78 | 6/25/2021 8:52:41 AM | ||||||||||||||||||||||||||||||
| 430723 | 6833 | 6/25/2021 8:51:31 AM | 6/25/2021 8:51:33 AM | IVR call: balance | Received call for balance for account 10177226 undefined | 7 | 2 | 5945 | 78 | 78 | 6/25/2021 8:51:33 AM | ||||||||||||||||||||||||||||||
| 430685 | 6832 | 6/25/2021 8:35:09 AM | 6/25/2021 8:35:09 AM | IVR call: balance | Received call for balance for account 10048667 undefined | 7 | 2 | 5944 | 78 | 78 | 6/25/2021 8:35:09 AM | ||||||||||||||||||||||||||||||
| 430661 | 6831 | 6/25/2021 8:25:23 AM | 6/25/2021 8:25:44 AM | IVR call: statement | Received call for statement for account 10262508 sent message: 503 | 8 | 2 | 5943 | 79 | 79 | 6/25/2021 8:25:44 AM | 116232 | |||||||||||||||||||||||||||||
| 430645 | 6830 | 6/25/2021 8:22:32 AM | 6/25/2021 8:22:56 AM | IVR call: statement | Received call for statement for account 10146931 sent message: 502 | 8 | 2 | 5942 | 79 | 79 | 6/25/2021 8:22:56 AM | 116231 | |||||||||||||||||||||||||||||
| 430642 | 6829 | 6/25/2021 8:21:32 AM | 6/25/2021 8:21:33 AM | IVR call: balance | Received call for balance for account 10244369 undefined | 7 | 2 | 5941 | 78 | 78 | 6/25/2021 8:21:33 AM | ||||||||||||||||||||||||||||||
| 430638 | 6823 | 6/25/2021 8:19:40 AM | 6/25/2021 8:19:40 AM | IVR call: balance | Received call for balance for account 10266000 undefined | 7 | 2 | 5937 | 78 | 78 | 6/25/2021 8:19:40 AM | ||||||||||||||||||||||||||||||
| 430634 | 6/25/2021 8:19:01 AM | 6/25/2021 8:19:02 AM | IVR call:$288 | Received call for $982 for account undefined | 6/25/2021 8:19:02 AM | ||||||||||||||||||||||||||||||||||||
| 430628 | 6828 | 6/25/2021 8:15:43 AM | 11/13/2021 12:21:46 PM | IVR call: statement | Received call for statement for account 10284816 sent message: 501 | 8 | 2 | 1203 | 79 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T08:50:41.433Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-13T12:20:32.224Z"}] | 79 | 11/13/2021 12:21:46 PM | 116230 | 11 | |||||||||||||||||||||||||||
| 6827 | 6/25/2021 8:13:44 AM | 11/13/2022 9:38:58 AM | WATER QUERY WITH SIX MONTHS POLICY | WATER QUERY WITH SIX MONTHS POLICY<div><br></div><div>QRC RESPONSE: Query Closed</div><div>2021/06 and 2022/06 write offs cleared debt</div> | 27 | 3 | 5940 | 5 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-25T08:13:46.075Z"}] | 1 | 95 | 11/13/2022 9:38:33 AM | 3 | 3 |