Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
432534 4847 6/27/2021 8:57:35 AM 6/27/2021 8:57:36 AM IVR call: balance Received call for balance for account 10008964 undefined 7 2 4067 78 78 6/27/2021 8:57:36 AM
432532 4847 6/27/2021 8:56:23 AM 6/27/2021 8:56:25 AM IVR call: balance Received call for balance for account 10008964 undefined 7 2 4067 78 78 6/27/2021 8:56:25 AM
432445 6646 6/27/2021 6:57:24 AM 6/27/2021 6:57:25 AM IVR call: balance Received call for balance for account 10037810 undefined 7 2 5769 78 78 6/27/2021 6:57:25 AM
432444 6646 6/27/2021 6:56:46 AM 6/27/2021 6:56:48 AM IVR call: balance Received call for balance for account 10037810 undefined 7 2 5769 78 78 6/27/2021 6:56:48 AM
432419 6885 6/27/2021 6:35:53 AM 6/27/2021 6:35:55 AM IVR call: balance Received call for balance for account 10431106 undefined 7 2 5996 78 78 6/27/2021 6:35:55 AM
432410 6884 6/27/2021 6:26:21 AM 6/27/2021 6:26:22 AM IVR call: balance Received call for balance for account 10065737 undefined 7 2 5995 78 78 6/27/2021 6:26:22 AM
432406 6884 6/27/2021 6:25:26 AM 6/27/2021 6:25:28 AM IVR call: balance Received call for balance for account 10065737 undefined 7 2 5995 78 78 6/27/2021 6:25:28 AM
432365 6317 6/26/2021 8:25:18 PM 6/26/2021 8:25:42 PM IVR call: statement Received call for statement for account 10012003 sent message: 525 8 2 5439 79 79 6/26/2021 8:25:42 PM 116254
432364 6317 6/26/2021 8:24:01 PM 6/26/2021 8:24:03 PM IVR call: balance Received call for balance for account 10012003 undefined 7 2 5439 78 78 6/26/2021 8:24:03 PM
432335 4816 6/26/2021 5:05:09 PM 6/26/2021 5:05:11 PM IVR call: balance Received call for balance for account 10378684 undefined 7 2 4060 78 78 6/26/2021 5:05:11 PM
432254 6883 6/26/2021 1:54:15 PM 3/12/2023 10:39:00 AM water leak Received call for statement for account 10389441 sent message: 524 <div>Consumption still high consumer has to check if there is no internal leak with a plumbers letter and re log a query.</div> 23 3 5994 3 23 79 1 96 116253 14
432233 6882 6/26/2021 1:29:40 PM 6/26/2021 1:30:03 PM IVR call: statement Received call for statement for account 10082248 sent message: 523 8 2 5993 79 79 6/26/2021 1:30:03 PM 116252
432214 6881 6/26/2021 1:20:05 PM 6/26/2021 1:20:31 PM IVR call: statement Received call for statement for account 10085107 sent message: 522 8 2 5992 79 79 6/26/2021 1:20:31 PM 116251
432192 6489 6/26/2021 12:48:58 PM 6/26/2021 12:49:16 PM IVR call: statement Received call for statement for account 10432306 sent message: 521 8 2 5605 79 79 6/26/2021 12:49:16 PM 116250
432191 6489 6/26/2021 12:47:55 PM 6/26/2021 12:47:57 PM IVR call: balance Received call for balance for account 10432306 undefined 7 2 5605 78 78 6/26/2021 12:47:57 PM
432158 6853 6/26/2021 11:43:28 AM 6/26/2021 11:43:30 AM IVR call: balance Received call for balance for account 10040566 undefined 7 2 5964 78 78 6/26/2021 11:43:30 AM
432152 5303 6/26/2021 11:33:43 AM 6/26/2021 11:33:45 AM IVR call: balance Received call for balance for account 10385622 undefined 7 2 4476 78 78 6/26/2021 11:33:45 AM
432122 4647 6/26/2021 11:00:51 AM 6/26/2021 11:00:53 AM IVR call: balance Received call for balance for account 10024379 undefined 7 2 3935 78 78 6/26/2021 11:00:53 AM
432075 6880 6/26/2021 10:12:43 AM 6/26/2021 10:12:45 AM IVR call: balance Received call for balance for account 10107120 undefined 7 2 5991 78 78 6/26/2021 10:12:45 AM
432070 5264 6/26/2021 9:59:33 AM 6/26/2021 9:59:35 AM IVR call: balance Received call for balance for account 10268570 undefined 7 2 4439 78 78 6/26/2021 9:59:35 AM