Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 433570 | 6/28/2021 8:18:13 AM | 6/28/2021 8:18:14 AM | IVR call:$403 | Received call for $1097 for account undefined | 6/28/2021 8:18:14 AM | ||||||||||||||||||||||||||||||||||||
| 433567 | 6/28/2021 8:16:38 AM | 6/28/2021 8:16:38 AM | IVR call:$402 | Received call for $1096 for account undefined | 6/28/2021 8:16:38 AM | ||||||||||||||||||||||||||||||||||||
| 6283 | 6/28/2021 8:15:51 AM | 8/1/2022 10:03:45 AM | LATE TERMINATION | LATE TERMINATION<div><br></div><div>- account finalised and closed </div><div><br></div><div><b><u>QRC RESPONSE</u></b>:</div><div>Indigent tenant account. Owner account is active with rates as there is no change of ownership</div> | 27 | 3 | 5407 | 75 | 4 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-28T08:14:55.838Z"}] | 6 | 107 | 7/3/2022 7:24:13 AM | 13 | 3 | |||||||||||||||||||||||
| 433562 | 6/28/2021 8:15:29 AM | 6/28/2021 8:15:29 AM | IVR call:$401 | Received call for $1095 for account undefined | 6/28/2021 8:15:29 AM | ||||||||||||||||||||||||||||||||||||
| 433561 | 6/28/2021 8:15:20 AM | 6/28/2021 8:15:20 AM | IVR call:$400 | Received call for $1094 for account undefined | 6/28/2021 8:15:20 AM | ||||||||||||||||||||||||||||||||||||
| 433560 | 6/28/2021 8:14:54 AM | 6/28/2021 8:14:54 AM | IVR call:$399 | Received call for $1093 for account undefined | 6/28/2021 8:14:54 AM | ||||||||||||||||||||||||||||||||||||
| 433559 | 6/28/2021 8:14:46 AM | 6/28/2021 8:14:46 AM | IVR call:$398 | Received call for $1092 for account undefined | 6/28/2021 8:14:46 AM | ||||||||||||||||||||||||||||||||||||
| 433557 | 6/28/2021 8:14:05 AM | 6/28/2021 8:14:06 AM | IVR call:$397 | Received call for $1091 for account undefined | 6/28/2021 8:14:06 AM | ||||||||||||||||||||||||||||||||||||
| 433555 | 6/28/2021 8:14:04 AM | 6/28/2021 8:14:04 AM | IVR call:$396 | Received call for $1090 for account undefined | 6/28/2021 8:14:04 AM | ||||||||||||||||||||||||||||||||||||
| 433553 | 6/28/2021 8:13:48 AM | 6/28/2021 8:13:49 AM | IVR call:$395 | Received call for $1089 for account undefined | 6/28/2021 8:13:49 AM | ||||||||||||||||||||||||||||||||||||
| 433552 | 6/28/2021 8:12:56 AM | 6/28/2021 8:12:57 AM | IVR call:$394 | Received call for $1088 for account undefined | 6/28/2021 8:12:57 AM | ||||||||||||||||||||||||||||||||||||
| 433550 | 6/28/2021 8:12:12 AM | 6/28/2021 8:12:12 AM | IVR call:$393 | Received call for $1087 for account undefined | 6/28/2021 8:12:12 AM | ||||||||||||||||||||||||||||||||||||
| 6895 | 6/28/2021 8:10:42 AM | 7/3/2022 8:01:18 AM | WATER QUERY 6 MONTH POLICY | WATER QUERY 6 MONTH POLICY<div><br></div><div>- UNREAD PERIODS DO NOT QUALIFY FOR POLICY.<br></div> | 27 | 3 | 6003 | 17 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-28T08:09:47.458Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-27T08:43:12.286Z"}] | 1 | 67 | 7/3/2022 8:01:18 AM | 13 | 13 | |||||||||||||||||||||||
| 433548 | 6/28/2021 8:10:32 AM | 6/28/2021 8:10:33 AM | IVR call:$392 | Received call for $1086 for account undefined | 6/28/2021 8:10:33 AM | ||||||||||||||||||||||||||||||||||||
| 433547 | 6/28/2021 8:10:22 AM | 6/28/2021 8:10:22 AM | IVR call:$391 | Received call for $1085 for account undefined | 6/28/2021 8:10:22 AM | ||||||||||||||||||||||||||||||||||||
| 433546 | 6/28/2021 8:09:42 AM | 6/28/2021 8:09:43 AM | IVR call:$390 | Received call for $1084 for account undefined | 6/28/2021 8:09:43 AM | ||||||||||||||||||||||||||||||||||||
| 6894 | 6/28/2021 8:09:11 AM | 6/28/2021 8:11:49 AM | WATER QUERY | WATER QUERY | 3 | 6002 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-28T08:08:15.928Z"}] | 1 | 67 | 18 | |||||||||||||||||||||||||||
| 433544 | 6/28/2021 8:09:03 AM | 6/28/2021 8:09:04 AM | IVR call:$389 | Received call for $1083 for account undefined | 6/28/2021 8:09:04 AM | ||||||||||||||||||||||||||||||||||||
| 433538 | 6/28/2021 8:07:33 AM | 6/28/2021 8:07:33 AM | IVR call:$388 | Received call for $1082 for account undefined | 6/28/2021 8:07:33 AM | ||||||||||||||||||||||||||||||||||||
| 433535 | 6/28/2021 8:06:18 AM | 6/28/2021 8:06:19 AM | IVR call:$387 | Received call for $1081 for account undefined | 6/28/2021 8:06:19 AM |