Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1075054 | 39932 | 2/23/2023 9:16:56 PM | 2/23/2023 9:16:57 PM | IVR call: balance | Received call for balance for account 10009594 undefined | 7 | 2 | 3931 | 78 | ||||||||||||||||||||||||||||||||
| 39931 | 2/23/2023 6:33:25 PM | 5/4/2023 9:56:53 AM | RATES QUERY | consumer charged for business rates and standard rates | 23 | 3 | 31113 | 26 | 5 | 2 | 23 | 8 | 50 | 145914 | 26 | ||||||||||||||||||||||||||
| 1075045 | 39930 | 2/23/2023 6:27:57 PM | 2/23/2023 6:27:58 PM | IVR call: balance | Received call for balance for account 10421628 undefined | 7 | 2 | 12800 | 78 | ||||||||||||||||||||||||||||||||
| 1075040 | 39929 | 2/23/2023 6:23:10 PM | 2/23/2023 6:23:11 PM | IVR call: balance | Received call for balance for account 10269840 undefined | 7 | 2 | 22097 | 78 | ||||||||||||||||||||||||||||||||
| 1075037 | 39928 | 2/23/2023 6:22:07 PM | 2/23/2023 6:22:26 PM | IVR call: statement | Received call for statement for account 10269840 sent message: 36040 | 8 | 2 | 22097 | 79 | ||||||||||||||||||||||||||||||||
| 1075034 | 39927 | 2/23/2023 6:18:15 PM | 2/23/2023 6:18:16 PM | IVR call: balance | Received call for balance for account 10385567 undefined | 7 | 2 | 22101 | 78 | ||||||||||||||||||||||||||||||||
| 1075033 | 39926 | 2/23/2023 6:17:00 PM | 2/23/2023 6:17:16 PM | IVR call: statement | Received call for statement for account 10385567 sent message: 36039 | 8 | 2 | 22101 | 79 | ||||||||||||||||||||||||||||||||
| 1075032 | 39925 | 2/23/2023 6:15:33 PM | 2/23/2023 6:15:34 PM | IVR call: balance | Received call for balance for account 10088814 undefined | 7 | 2 | 31112 | 78 | ||||||||||||||||||||||||||||||||
| 1075031 | 39924 | 2/23/2023 6:14:33 PM | 2/23/2023 6:14:34 PM | IVR call: balance | Received call for balance for account 10088814 undefined | 7 | 2 | 31112 | 78 | ||||||||||||||||||||||||||||||||
| 1075020 | 39923 | 2/23/2023 6:05:18 PM | 2/23/2023 6:05:36 PM | IVR call: statement | Received call for statement for account 10088814 sent message: 36038 | 8 | 2 | 31112 | 79 | ||||||||||||||||||||||||||||||||
| 1075018 | 39922 | 2/23/2023 6:02:22 PM | 2/23/2023 6:02:23 PM | IVR call: balance | Received call for balance for account 10406206 undefined | 7 | 2 | 5641 | 78 | ||||||||||||||||||||||||||||||||
| 1075015 | 39921 | 2/23/2023 5:57:30 PM | 2/23/2023 5:57:31 PM | IVR call: balance | Received call for balance for account 10410003 undefined | 7 | 2 | 4119 | 78 | ||||||||||||||||||||||||||||||||
| 1075014 | 39920 | 2/23/2023 5:56:14 PM | 2/23/2023 5:56:15 PM | IVR call: balance | Received call for balance for account 10023057 undefined | 7 | 2 | 4074 | 78 | ||||||||||||||||||||||||||||||||
| 1075013 | 39919 | 2/23/2023 5:53:43 PM | 2/23/2023 5:54:03 PM | IVR call: statement | Received call for statement for account 10378684 sent message: 36037 | 8 | 2 | 4060 | 79 | ||||||||||||||||||||||||||||||||
| 1075012 | 39918 | 2/23/2023 5:52:49 PM | 2/23/2023 5:52:50 PM | IVR call: balance | Received call for balance for account 10378684 undefined | 7 | 2 | 4060 | 78 | ||||||||||||||||||||||||||||||||
| 1074959 | 39917 | 2/23/2023 4:50:24 PM | 2/23/2023 4:50:25 PM | IVR call: balance | Received call for balance for account 10436974 undefined | 7 | 2 | 24679 | 78 | ||||||||||||||||||||||||||||||||
| 1074874 | 39916 | 2/23/2023 4:02:26 PM | 2/23/2023 4:02:27 PM | IVR call: balance | Received call for balance for account 10427656 undefined | 7 | 2 | 8519 | 78 | ||||||||||||||||||||||||||||||||
| 1074872 | 39915 | 2/23/2023 4:00:40 PM | 2/23/2023 4:00:41 PM | IVR call: balance | Received call for balance for account 10427656 undefined | 7 | 2 | 8519 | 78 | ||||||||||||||||||||||||||||||||
| 1074871 | 2/23/2023 3:59:43 PM | 2/23/2023 3:59:44 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 31309 | 2/23/2023 2:50:51 PM | 2/23/2023 2:50:54 PM | incorrect water charged for billing Nov 2022. | Incorrect billing for Nov 2022. | 6 | 3 | 27616 | 21 | 17 | 3 | 23 | 1 | 111 | 21 |