Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 6983 | 6/29/2021 8:01:47 AM | 4/12/2022 9:42:39 AM | late termination | late termination<br/><b>Journal Number</b>: [120509]<br/><b>Journal Amount</b>: [217736.66] | 27 | 3 | 6081 | 132 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-29T08:03:02.677Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-06-29T08:06:18.100Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-31T11:19:43.663Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:21:40.865Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-03-23T14:13:50.810Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-03-23T14:14:00.106Z"}] | 6 | 122 | 2 | 4/12/2022 9:42:39 AM | 230 | 2 | ||||||||||||||||||||||
| 6982 | 6/29/2021 8:01:15 AM | 2/5/2023 9:37:09 AM | Leak letter | Affidavit submitted by consumer and filed.<div><br></div><div>Letter Uploaded</div><br><b>Journal Number</b>: [963701]<div><br></div><div>No adjustment due. Debt written off Jan 2023 cleared total debt</div> | 27 | 3 | 6080 | 17 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T08:00:18.966Z"}] | 1 | 96 | 2/5/2023 9:37:09 AM | 3 | 3 | |||||||||||||||||||||||
| 434996 | 6024 | 6/29/2021 7:59:52 AM | 6/29/2021 7:59:53 AM | IVR call: balance | Received call for balance for account 10419490 undefined | 7 | 2 | 5158 | 78 | 78 | 6/29/2021 7:59:53 AM | ||||||||||||||||||||||||||||||
| 434991 | 6981 | 6/29/2021 7:58:48 AM | 6/29/2021 7:58:48 AM | IVR call: balance | Received call for balance for account 10111489 undefined | 7 | 2 | 6079 | 78 | 78 | 6/29/2021 7:58:48 AM | ||||||||||||||||||||||||||||||
| 434987 | 6980 | 6/29/2021 7:57:43 AM | 6/29/2021 7:57:44 AM | IVR call: balance | Received call for balance for account 10384893 undefined | 7 | 2 | 6078 | 78 | 78 | 6/29/2021 7:57:44 AM | ||||||||||||||||||||||||||||||
| 6979 | 6/29/2021 7:57:35 AM | 7/3/2022 10:12:31 AM | Leak letter | Affidavit submitted by consumer and filed.<div><br></div><div><br><div>-queried period affected by indigent subsidy write offs </div></div> | 27 | 3 | 6077 | 17 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T07:56:39.209Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-11T11:17:11.742Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-12T06:35:05.918Z"}] | 1 | 96 | 7/3/2022 10:12:31 AM | 13 | 13 | |||||||||||||||||||||||
| 434980 | 6663 | 6/29/2021 7:56:13 AM | 6/29/2021 7:56:35 AM | IVR call: statement | Received call for statement for account 10049294 sent message: 547 | 8 | 2 | 5783 | 79 | 79 | 6/29/2021 7:56:35 AM | 116276 | |||||||||||||||||||||||||||||
| 434981 | 6978 | 6/29/2021 7:56:06 AM | 6/29/2021 7:56:07 AM | IVR call: balance | Received call for balance for account 10415201 undefined | 7 | 2 | 802 | 78 | 78 | 6/29/2021 7:56:07 AM | ||||||||||||||||||||||||||||||
| 434976 | 6977 | 6/29/2021 7:55:08 AM | 6/29/2021 7:55:09 AM | IVR call: balance | Received call for balance for account 10389582 undefined | 7 | 2 | 6076 | 78 | 78 | 6/29/2021 7:55:09 AM | ||||||||||||||||||||||||||||||
| 434973 | 6976 | 6/29/2021 7:54:28 AM | 6/29/2021 7:54:29 AM | IVR call: balance | Received call for balance for account 20447705 undefined | 7 | 2 | 6075 | 78 | 78 | 6/29/2021 7:54:29 AM | ||||||||||||||||||||||||||||||
| 6974 | 6/29/2021 7:54:14 AM | 11/5/2022 9:04:01 AM | Leak letter | Affidavit submitted by consumer and filed.<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Consumer to log a new query and Upload the correct plumbers letter with required information: ie, what was repaired with date of repairs </div><div>Acc has since been closed with a Deceased Debtor Write Off debtor type<br><div><br></div></div> | 27 | 3 | 6073 | 17 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T07:53:18.577Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-12T06:53:06.731Z"},{"op":"R","uid":"18","un":"lindan","dt":"2022-02-12T07:02:35.792Z"}] | 1 | 96 | 11/5/2022 9:04:01 AM | 137608 | 3 | 3 | ||||||||||||||||||||||
| 434971 | 6975 | 6/29/2021 7:54:04 AM | 6/29/2021 7:54:31 AM | IVR call: statement | Received call for statement for account 10010948 sent message: 546 | 8 | 2 | 6074 | 79 | 79 | 6/29/2021 7:54:31 AM | 116275 | |||||||||||||||||||||||||||||
| 6972 | 6/29/2021 7:50:18 AM | 7/3/2022 12:47:27 PM | Leak letter | Affidavit submitted by consumer and filed.<div><br></div><div>-queried period affected by indigent subsidy write offs <br></div> | 27 | 3 | 6072 | 11 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T07:49:22.417Z"}] | 1 | 96 | 7/3/2022 12:47:27 PM | 13 | 13 | |||||||||||||||||||||||
| 434957 | 6973 | 6/29/2021 7:49:56 AM | 6/29/2021 7:50:50 AM | IVR call: statement | Received call for statement for account 10364329 sent message: 545 | 8 | 2 | 6071 | 79 | 79 | 6/29/2021 7:50:50 AM | 116274 | |||||||||||||||||||||||||||||
| 434956 | 6971 | 6/29/2021 7:49:34 AM | 6/29/2021 7:49:35 AM | IVR call: balance | Received call for balance for account 10357185 undefined | 7 | 2 | 6070 | 78 | 78 | 6/29/2021 7:49:35 AM | ||||||||||||||||||||||||||||||
| 434947 | 6971 | 6/29/2021 7:48:08 AM | 6/29/2021 7:48:08 AM | IVR call: balance | Received call for balance for account 10357185 undefined | 7 | 2 | 6070 | 78 | 78 | 6/29/2021 7:48:08 AM | ||||||||||||||||||||||||||||||
| 6970 | 6/29/2021 7:48:01 AM | 7/3/2022 10:13:49 AM | Leak letter | Affidavit submitted by consumer and filed.<div><br></div><div>-queried period affected by indigent subsidy write offs <br></div> | 27 | 3 | 6069 | 132 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T07:47:04.702Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-12T06:48:14.374Z"}] | 1 | 96 | 7/3/2022 10:13:49 AM | 13 | 13 | |||||||||||||||||||||||
| 6969 | 6/29/2021 7:44:49 AM | 10/8/2022 9:55:36 AM | Leak letter | Plumber's report submitted by consumer and filed.<br/><b>Journal Number</b>: [642613] | 24 | 3 | 6068 | 17 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T07:43:53.339Z"}] | 1 | 96 | 13 | |||||||||||||||||||||||||
| 6967 | 6/29/2021 7:42:20 AM | 2/11/2022 1:13:25 PM | Leak letter | Affidavit submitted by consumer and filed<div><br></div><div>Write Off 2021/06 clears debt. Query resolved</div> | 27 | 3 | 6067 | 12 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T07:41:23.774Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-11T11:16:15.926Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-11T13:11:39.607Z"}] | 1 | 96 | 3 | 2/11/2022 1:13:25 PM | 12 | 3 | ||||||||||||||||||||||
| 434923 | 6968 | 6/29/2021 7:41:59 AM | 6/29/2021 7:42:00 AM | IVR call: balance | Received call for balance for account 10115271 undefined | 7 | 2 | 6066 | 78 | 78 | 6/29/2021 7:42:00 AM |