Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
6996 6/29/2021 8:20:20 AM 3/13/2023 9:06:12 AM leak letter Affidavit submitted by consumer and filed<div><br></div><div>QRC RESPONSE: Query Closed</div><div>No letter traced. Account in arrears due to insufficient payments made.&nbsp;</div><div>Property sold 2021/02.Billing termination 2021</div><div><br></div><div><b>QRC RESPONSE:</b></div><div><b><br></b></div><div><b>SIX MONTHS POLICY ADJUSTMENT DONE</b></div><br><b>Journal Number</b>: [018139]<div><br></div><br><b>Journal Amount</b>: [712,37] 30 3 6095 17 4 23 1 96 [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T08:19:24.664Z"}] 1 96 139987 14
435049 6997 6/29/2021 8:19:40 AM 6/29/2021 8:19:40 AM IVR call: balance Received call for balance for account 10416661 undefined 7 2 6094 78 78 6/29/2021 8:19:40 AM
435044 6820 6/29/2021 8:17:43 AM 6/29/2021 8:17:44 AM IVR call: balance Received call for balance for account 10007611 undefined 7 2 5933 78 78 6/29/2021 8:17:44 AM
6994 6/29/2021 8:17:24 AM 7/3/2022 12:09:44 PM Leak letter Affidavit submitted by consumer and filed.<div><br></div><div>-account in order&nbsp;</div> 27 3 6092 75 4 23 1 96 [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T08:16:27.919Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-12T06:58:03.880Z"}] 1 96 7/3/2022 12:09:44 PM 13 13
435043 6995 6/29/2021 8:17:22 AM 6/29/2021 8:17:23 AM IVR call: balance Received call for balance for account 10020498 undefined 7 2 6093 78 78 6/29/2021 8:17:23 AM
435040 6993 6/29/2021 8:15:57 AM 6/29/2021 8:15:59 AM IVR call: balance Received call for balance for account 20167923 undefined 7 2 6091 78 78 6/29/2021 8:15:59 AM
6992 6/29/2021 8:15:08 AM 3/13/2023 8:20:37 AM leak letter Affidavit submitted by consumer and filed.<div>Normal consumption</div> 30 3 6090 17 4 23 1 96 [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T08:14:11.963Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-12T06:52:11.152Z"}] 1 96 14
435038 6989 6/29/2021 8:14:19 AM 6/29/2021 8:14:20 AM IVR call: balance Received call for balance for account 10414677 undefined 7 2 6087 78 78 6/29/2021 8:14:20 AM
435035 6989 6/29/2021 8:11:54 AM 6/29/2021 8:11:55 AM IVR call: balance Received call for balance for account 10414677 undefined 7 2 6087 78 78 6/29/2021 8:11:55 AM
6990 6/29/2021 8:11:38 AM 11/30/2022 9:18:19 AM leak letter Affidavit submitted by consumer and filed.<div><br></div><div>QRC RESPONSE</div><div><br></div><div>Spread consumption for water done journal waiting to be authorised process date 19/11/2022</div><br/><b>Journal Number</b>: [018158]<br/><b>Journal Amount</b>: [58436.84] 27 3 6089 17 4 23 1 96 [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T08:10:42.658Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-12T09:41:19.767Z"}] 1 96 11/30/2022 9:18:13 AM 139741 2 2
435036 6991 6/29/2021 8:11:33 AM 6/29/2021 8:11:34 AM IVR call: balance Received call for balance for account 10417149 undefined 7 2 6088 78 78 6/29/2021 8:11:34 AM
435034 6853 6/29/2021 8:11:23 AM 6/29/2021 8:11:23 AM IVR call: balance Received call for balance for account 10040566 undefined 7 2 5964 78 78 6/29/2021 8:11:23 AM
435032 6853 6/29/2021 8:10:30 AM 6/29/2021 8:10:31 AM IVR call: balance Received call for balance for account 10040566 undefined 7 2 5964 78 78 6/29/2021 8:10:31 AM
435028 6989 6/29/2021 8:10:01 AM 6/29/2021 8:10:25 AM IVR call: statement Received call for statement for account 10414677 sent message: 548 8 2 6087 79 79 6/29/2021 8:10:25 AM 116277
6988 6/29/2021 8:09:36 AM 3/6/2023 8:33:39 PM WATER QUERY/PLUMBERS LETTER SUBMITTED WATER QUERY/PLUMBERS LETTER SUBMITTED<div>6 months policy for 20200821 period adjustment done .</div><br/><b>Journal Number</b>: [051378]<br/><b>Journal Amount</b>: [33717,74] 27 3 6086 15 2 23 1 67 [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-29T08:08:40.353Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-27T07:09:30.636Z"}] 1 101 6 11/14/2022 6:54:09 AM 8 8
6987 6/29/2021 8:08:10 AM 2/12/2022 7:47:33 AM leak letter Affidavit submitted by consumer and filed 27 3 6085 5 4 23 1 96 [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T08:07:13.785Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-12T07:46:42.815Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-12T07:46:56.126Z"}] 1 96 13 2/12/2022 7:47:33 AM 5 13
6986 6/29/2021 8:06:01 AM 11/6/2022 7:54:29 AM leak letter Affidavit submitted by consumer<div><br><div>QRC RESPONSE: Query Closed</div></div><div>Content of information is unclear as to the date of repairs. Consumption has been consistent since 2019</div><div><br></div><div>If leaks were repaired, a new query to be logged and a signed copy of the plumbers letter to be uploaded for further assessment</div> 27 3 6084 17 4 23 1 96 [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T08:05:05.015Z"}] 1 96 11/6/2022 7:54:29 AM 3 3
6985 6/29/2021 8:03:39 AM 7/3/2022 10:05:42 AM leak letter Affidavit submitted by consumer and filed.<div><br></div><div>-indigent subsidy write offs<br></div> 27 3 6083 8 4 23 1 96 [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T08:02:42.640Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-12T07:02:24.726Z"}] 1 96 7/3/2022 10:05:42 AM 13 13
435009 6984 6/29/2021 8:03:15 AM 6/29/2021 8:03:16 AM IVR call: balance Received call for balance for account 10347725 undefined 7 2 6082 78 78 6/29/2021 8:03:16 AM
435006 6984 6/29/2021 8:02:14 AM 6/29/2021 8:02:15 AM IVR call: balance Received call for balance for account 10347725 undefined 7 2 6082 78 78 6/29/2021 8:02:15 AM