Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 436427 | 7129 | 6/30/2021 8:31:52 AM | 6/30/2021 8:31:54 AM | IVR call: balance | Received call for balance for account 10169561 undefined | 7 | 2 | 6220 | 78 | 78 | 6/30/2021 8:31:54 AM | ||||||||||||||||||||||||||||||
| 436423 | 7128 | 6/30/2021 8:31:33 AM | 6/30/2021 8:31:35 AM | IVR call: balance | Received call for balance for account 10016013 undefined | 7 | 2 | 6219 | 78 | 78 | 6/30/2021 8:31:35 AM | ||||||||||||||||||||||||||||||
| 436424 | 4950 | 6/30/2021 8:31:32 AM | 6/30/2021 8:31:54 AM | IVR call: statement | Received call for statement for account 10269635 sent message: 609 | 8 | 2 | 4141 | 79 | 79 | 6/30/2021 8:31:54 AM | 116338 | |||||||||||||||||||||||||||||
| 7127 | 6/30/2021 8:31:19 AM | 5/16/2022 2:02:22 PM | no valid query details submitted | <span lang="EN-US" style="font-size:11.0pt;font-family: "Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-US;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">no valid query details submitted</span> | 27 | 3 | 6218 | 6 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-30T08:31:21.457Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-13T09:41:25.255Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T09:58:39.969Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:53:45.241Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-05-13T05:13:20.631Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-05-16T14:02:04.122Z"}] | 1 | 44 | 5/16/2022 2:02:22 PM | 6 | 201 | |||||||||||||||||||||||
| 436418 | 4585 | 6/30/2021 8:29:30 AM | 6/30/2021 8:29:31 AM | IVR call: balance | Received call for balance for account 20158069 undefined | 7 | 2 | 3859 | 78 | 78 | 6/30/2021 8:29:31 AM | ||||||||||||||||||||||||||||||
| 436416 | 7126 | 6/30/2021 8:28:32 AM | 6/30/2021 8:28:52 AM | IVR call: statement | Received call for statement for account 10294375 sent message: 608 | 8 | 2 | 1255 | 79 | 79 | 6/30/2021 8:28:52 AM | 116337 | |||||||||||||||||||||||||||||
| 436392 | 7125 | 6/30/2021 8:20:03 AM | 6/30/2021 8:20:21 AM | IVR call: statement | Received call for statement for account 10392650 sent message: 607 | 8 | 2 | 6217 | 79 | 79 | 6/30/2021 8:20:21 AM | 116336 | |||||||||||||||||||||||||||||
| 7117 | 6/30/2021 8:16:08 AM | 11/20/2022 10:36:47 AM | 6 months policy | 6 months policy <div><b><u>QRC RESPONSE:</u></b></div><div>6 MONTHS POLICY JOURNAL DONE FOR 20190323 BILLING PERIOD.</div><br/><b>Journal Number</b>: [018668] | 24 | 3 | 6216 | 5 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-30T08:16:09.713Z"}] | 1 | 95 | 6 | |||||||||||||||||||||||||
| 436379 | 7124 | 6/30/2021 8:12:38 AM | 6/30/2021 8:13:05 AM | IVR call: statement | Received call for statement for account 10012979 sent message: 606 | 8 | 2 | 6215 | 79 | 79 | 6/30/2021 8:13:05 AM | 116335 | |||||||||||||||||||||||||||||
| 436367 | 7124 | 6/30/2021 8:11:37 AM | 6/30/2021 8:11:38 AM | IVR call: balance | Received call for balance for account 10012979 undefined | 7 | 2 | 6215 | 78 | 78 | 6/30/2021 8:11:38 AM | ||||||||||||||||||||||||||||||
| 436368 | 5057 | 6/30/2021 8:10:10 AM | 6/30/2021 8:10:25 AM | IVR call: statement | Received call for statement for account 10420640 sent message: 605 | 8 | 2 | 4240 | 79 | 79 | 6/30/2021 8:10:25 AM | 116334 | |||||||||||||||||||||||||||||
| 436364 | 7123 | 6/30/2021 8:09:00 AM | 6/30/2021 8:09:01 AM | IVR call: balance | Received call for balance for account 10004826 undefined | 7 | 2 | 6214 | 78 | 78 | 6/30/2021 8:09:01 AM | ||||||||||||||||||||||||||||||
| 6879 | 6/30/2021 8:08:28 AM | 3/28/2022 7:08:29 AM | HIGH WATER CONSUMPTION - PLUMBERS LETTER | PLUMBERS LETTER SUBMITTED FOR REPAIRS OF WATER LEAK. | 3 | 5990 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-30T08:08:30.170Z"}] | 1 | 96 | 16 | |||||||||||||||||||||||||||
| 436357 | 7122 | 6/30/2021 8:06:49 AM | 6/30/2021 8:06:50 AM | IVR call: balance | Received call for balance for account 10401832 undefined | 7 | 2 | 6213 | 78 | 78 | 6/30/2021 8:06:50 AM | ||||||||||||||||||||||||||||||
| 436356 | 7122 | 6/30/2021 8:05:09 AM | 6/30/2021 8:05:34 AM | IVR call: statement | Received call for statement for account 10401832 sent message: 604 | 8 | 2 | 6213 | 79 | 79 | 6/30/2021 8:05:34 AM | 116333 | |||||||||||||||||||||||||||||
| 436355 | 7121 | 6/30/2021 8:04:14 AM | 6/30/2021 8:04:16 AM | IVR call: balance | Received call for balance for account 10060465 undefined | 7 | 2 | 6212 | 78 | 78 | 6/30/2021 8:04:16 AM | ||||||||||||||||||||||||||||||
| 436352 | 5182 | 6/30/2021 8:00:00 AM | 6/30/2021 8:00:02 AM | IVR call: balance | Received call for balance for account 10347861 undefined | 7 | 2 | 4365 | 78 | 78 | 6/30/2021 8:00:02 AM | ||||||||||||||||||||||||||||||
| 436350 | 5182 | 6/30/2021 7:59:06 AM | 6/30/2021 7:59:07 AM | IVR call: balance | Received call for balance for account 10347861 undefined | 7 | 2 | 4365 | 78 | 78 | 6/30/2021 7:59:07 AM | ||||||||||||||||||||||||||||||
| 436344 | 7120 | 6/30/2021 7:57:18 AM | 6/30/2021 7:57:20 AM | IVR call: balance | Received call for balance for account 10037220 undefined | 7 | 2 | 6211 | 78 | 78 | 6/30/2021 7:57:20 AM | ||||||||||||||||||||||||||||||
| 7119 | 6/30/2021 7:52:47 AM | 5/10/2023 7:52:50 AM | WATER | TWO METERS WERE CHARGE AND ONE WAS CLSED BUT NO ADJUSTMENT WAS MADE FOR THAT AND ON THE 27/06/2021 ACCOUNT HAD HIGH WATER CONSUMPTION PLEASE ASSIST. | 6 | 3 | 6210 | 17 | 2 | 23 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-30T07:52:49.509Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-02-19T07:27:40.972Z"}] | 1 | 112 | 201 |