Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
436514 7141 6/30/2021 9:01:16 AM 6/30/2021 9:01:18 AM IVR call: balance Received call for balance for account 10170284 undefined 7 2 6230 78 78 6/30/2021 9:01:18 AM
7140 6/30/2021 8:59:36 AM 6/30/2021 9:12:33 AM 6 MONTHS POLICY 6 MONTHS POLICY  30 3 6229 4 23 1 95 [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-30T08:59:38.155Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-06-30T09:12:32.982Z"}] 1 95 13
436507 6036 6/30/2021 8:58:01 AM 6/30/2021 8:58:29 AM IVR call: statement Received call for statement for account 10013536 sent message: 611 8 2 5169 79 79 6/30/2021 8:58:29 AM 116340
436505 6036 6/30/2021 8:56:35 AM 6/30/2021 8:56:37 AM IVR call: balance Received call for balance for account 10013536 undefined 7 2 5169 78 78 6/30/2021 8:56:37 AM
7139 6/30/2021 8:56:21 AM 10/29/2022 5:59:13 AM Leak Letter HIGH CONSUMPTION&nbsp;<div><br></div><div>QRC RESPONSE: Plumbers letter uploaded.</div><div>Unable to proceed with leak credit due to no readings after date of repairs.</div><div>Requested assistance from Coastal Billing - 29.10.2022</div> 30 3 6228 12 2 23 1 67 [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-30T08:56:22.920Z"}] 1 96 3
436481 7138 6/30/2021 8:51:08 AM 6/30/2021 8:51:09 AM IVR call: balance Received call for balance for account 10357465 undefined 7 2 6227 78 78 6/30/2021 8:51:09 AM
436477 7137 6/30/2021 8:50:05 AM 6/30/2021 8:50:06 AM IVR call: balance Received call for balance for account 10239695 undefined 7 2 6226 78 78 6/30/2021 8:50:06 AM
436475 7138 6/30/2021 8:49:35 AM 6/30/2021 8:49:37 AM IVR call: balance Received call for balance for account 10357465 undefined 7 2 6227 78 78 6/30/2021 8:49:37 AM
436474 7137 6/30/2021 8:49:06 AM 6/30/2021 8:49:06 AM IVR call: balance Received call for balance for account 10239695 undefined 7 2 6226 78 78 6/30/2021 8:49:06 AM
436473 7136 6/30/2021 8:48:58 AM 6/30/2021 8:48:59 AM IVR call: balance Received call for balance for account 10362701 undefined 7 2 6225 78 78 6/30/2021 8:48:59 AM
436467 4609 6/30/2021 8:47:41 AM 6/30/2021 8:47:42 AM IVR call: balance Received call for balance for account 10072750 undefined 7 2 3916 78 78 6/30/2021 8:47:42 AM
436463 7135 6/30/2021 8:45:48 AM 6/30/2021 8:45:48 AM IVR call:$563 Received call for $1257 for account 10382688 6224 6/30/2021 8:45:48 AM
436457 7134 6/30/2021 8:44:43 AM 6/30/2021 8:45:04 AM IVR call: statement Received call for statement for account 10395963 sent message: 610 8 2 3521 79 79 6/30/2021 8:45:04 AM 116339
7133 6/30/2021 8:44:30 AM 7/2/2022 7:04:45 AM 6 MONTHS POLICY 6 MONTHS POLICY&nbsp;<div>2019/12 policy adjustment resolved in 2020/01</div><div>Query resolved on duplicate ref 36066</div> 27 3 6223 13 2 23 1 95 [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-30T08:44:32.030Z"}] 1 95 7/2/2022 7:04:44 AM 15 15
436458 7132 6/30/2021 8:43:32 AM 2/13/2022 8:15:03 AM IVR call: meter-reading Received call for meter-reading for account 10024865 Meter reading: [49] Meter type: [water] 10 2 3155 81 [{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T08:12:15.514Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T08:13:54.317Z"}] 81 214
436455 7131 6/30/2021 8:42:51 AM 6/30/2021 8:42:52 AM IVR call: balance Received call for balance for account 10392404 undefined 7 2 6222 78 78 6/30/2021 8:42:52 AM
7130 6/30/2021 8:41:05 AM 11/13/2022 6:24:29 AM LEAK REPAIRED BY W/W LEAK REPAIRED BY W/W<div><br></div><div>QRC RESPONSE-&nbsp; Consumption still high, consumer to check for leaks and advise of findings.</div><div>Consumption still averaging above 60kl, consumer to check for leaks</div><div><br></div><div>Query Closed: 13.11.2022</div><div>Waterworks inspected premises and found the meter turning at 0.500 l/ minute, indicating an internal leak, the owner was not at home at the time of the visit only the helper. Current reading is 1045 on the 07/07/2022</div><div>Consumer to appoint a plumber to attend to repairs and log a new query by uploading a signed copy of the plumbers letter stating what was repaired with date of repairs.</div><div><br></div> 27 3 6221 17 2 23 1 100 [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-30T08:41:06.910Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-05T06:51:01.203Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-05T06:53:58.725Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-11T06:19:33.596Z"}] 1 112 13 11/13/2022 6:24:29 AM 3 3
436439 4883 6/30/2021 8:36:59 AM 6/30/2021 8:37:01 AM IVR call: balance Received call for balance for account 10045211 undefined 7 2 4080 78 78 6/30/2021 8:37:01 AM
436429 7128 6/30/2021 8:32:47 AM 6/30/2021 8:32:48 AM IVR call: balance Received call for balance for account 10016013 undefined 7 2 6219 78 78 6/30/2021 8:32:48 AM
436430 7129 6/30/2021 8:32:44 AM 6/30/2021 8:32:45 AM IVR call: balance Received call for balance for account 10169561 undefined 7 2 6220 78 78 6/30/2021 8:32:45 AM