Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
437320 7232 6/30/2021 2:10:14 PM 6/30/2021 2:10:16 PM IVR call: balance Received call for balance for account 10429384 undefined 7 2 6313 78 78 6/30/2021 2:10:16 PM
437316 7231 6/30/2021 2:09:00 PM 6/30/2021 2:09:02 PM IVR call: balance Received call for balance for account 10408007 undefined 7 2 6312 78 78 6/30/2021 2:09:02 PM
437309 6487 6/30/2021 2:07:00 PM 6/30/2021 2:07:01 PM IVR call: balance Received call for balance for account 10377953 undefined 7 2 5603 78 78 6/30/2021 2:07:01 PM
437306 7230 6/30/2021 2:02:37 PM 6/30/2021 2:02:38 PM IVR call: balance Received call for balance for account 10401551 undefined 7 2 6311 78 78 6/30/2021 2:02:38 PM
437300 7220 6/30/2021 2:02:27 PM 6/30/2021 2:02:28 PM IVR call:$565 Received call for $1259 for account 10002054 6303 6/30/2021 2:02:28 PM
437302 7229 6/30/2021 2:01:44 PM 6/30/2021 2:01:46 PM IVR call: balance Received call for balance for account 10071820 undefined 7 2 6310 78 78 6/30/2021 2:01:46 PM
437292 7228 6/30/2021 1:57:24 PM 6/30/2021 1:57:47 PM IVR call: statement Received call for statement for account 10416389 sent message: 639 8 2 6309 79 79 6/30/2021 1:57:47 PM 116368
437289 7227 6/30/2021 1:56:37 PM 6/30/2021 1:57:08 PM IVR call: statement Received call for statement for account 10280065 undefined 6308 6/30/2021 1:57:08 PM
7226 6/30/2021 1:55:20 PM 3/28/2022 7:10:22 AM water query high water consumption 2019/2020 3 6307 2 23 1 67 1 67
437264 7224 6/30/2021 1:50:03 PM 6/30/2021 1:50:04 PM IVR call: balance Received call for balance for account 10064860 undefined 7 2 6306 78 78 6/30/2021 1:50:04 PM
437262 7223 6/30/2021 1:49:43 PM 6/30/2021 1:49:44 PM IVR call: balance Received call for balance for account 10424733 undefined 7 2 6305 78 78 6/30/2021 1:49:44 PM
437261 7222 6/30/2021 1:48:48 PM 6/30/2021 1:48:50 PM IVR call: balance Received call for balance for account 10064859 undefined 7 2 6304 78 78 6/30/2021 1:48:50 PM
437253 7221 6/30/2021 1:45:40 PM 8/15/2021 8:40:45 AM IVR call: statement Received call for statement for account 10172263 sent message: 638 8 2 1554 79 [{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:40:46.761Z"}] 79 8/15/2021 8:40:45 AM 116367 12
437252 7220 6/30/2021 1:45:28 PM 6/30/2021 1:47:12 PM IVR call: statement Received call for statement for account 10002054 undefined 6303 6/30/2021 1:47:12 PM
437251 7219 6/30/2021 1:45:07 PM 6/30/2021 1:45:09 PM IVR call: balance Received call for balance for account 10428062 undefined 7 2 6302 78 78 6/30/2021 1:45:09 PM
437239 4972 6/30/2021 1:39:42 PM 6/30/2021 1:39:43 PM IVR call: balance Received call for balance for account 10409410 undefined 7 2 4163 78 78 6/30/2021 1:39:43 PM
7217 6/30/2021 1:39:11 PM 6/30/2021 1:39:13 PM 1 [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-06-30T13:38:14.721Z"}] 21
437234 7215 6/30/2021 1:38:11 PM 6/30/2021 1:38:12 PM IVR call: balance Received call for balance for account 10331566 undefined 7 2 537 78 78 6/30/2021 1:38:12 PM
437230 7218 6/30/2021 1:37:21 PM 6/30/2021 1:37:23 PM IVR call: balance Received call for balance for account 10365887 undefined 7 2 6300 78 78 6/30/2021 1:37:23 PM
437215 7216 6/30/2021 1:31:47 PM 6/30/2021 1:32:16 PM IVR call: statement Received call for statement for account 10138903 sent message: 637 8 2 3864 79 79 6/30/2021 1:32:16 PM 116366