Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
437497 7242 6/30/2021 4:42:02 PM 6/30/2021 4:42:04 PM IVR call: balance Received call for balance for account 10424425 undefined 7 2 6322 78 78 6/30/2021 4:42:04 PM
437496 7243 6/30/2021 4:41:07 PM 7/1/2021 9:17:04 AM IVR call: balance Received call for balance for account 10417144 undefined 7 2 6323 78 [{"op":"R","uid":"14","un":"asandag","dt":"2021-07-01T09:16:04.991Z"}] 78 7/1/2021 9:17:04 AM 14
437489 7242 6/30/2021 4:35:56 PM 6/30/2021 4:35:58 PM IVR call: balance Received call for balance for account 10424425 undefined 7 2 6322 78 78 6/30/2021 4:35:58 PM
437479 7241 6/30/2021 4:24:52 PM 6/30/2021 4:24:54 PM IVR call: balance Received call for balance for account 10005815 undefined 7 2 2683 78 78 6/30/2021 4:24:54 PM
437474 7241 6/30/2021 4:23:03 PM 6/30/2021 4:23:51 PM IVR call: statement Received call for statement for account 10005815 sent message: 643 8 2 2683 79 79 6/30/2021 4:23:51 PM 116372
437463 7241 6/30/2021 4:07:29 PM 6/30/2021 4:07:30 PM IVR call:$567 Received call for $1261 for account 10005815 2683 6/30/2021 4:07:30 PM
437462 7240 6/30/2021 4:07:06 PM 6/30/2021 4:07:17 PM IVR call: meter-reading Received call for meter-reading for account 10029067 Meter reading: [01023656216] Meter type: [electric] 10 2 6321 81 81
437461 7240 6/30/2021 4:06:08 PM 6/30/2021 4:06:09 PM IVR call:$566 Received call for $1260 for account 10029067 6321 6/30/2021 4:06:09 PM
437380 7239 6/30/2021 3:04:38 PM 10/29/2021 7:52:52 AM IVR call: statement Received call for statement for account 10283489 sent message: 642 8 2 6320 79 [{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-29T07:52:52.335Z"}] 79 10/29/2021 7:52:52 AM 116371 6
437363 7238 6/30/2021 2:39:07 PM 6/30/2021 2:39:35 PM IVR call: statement Received call for statement for account 10267181 sent message: 641 8 2 6319 79 79 6/30/2021 2:39:35 PM 116370
437355 7237 6/30/2021 2:31:30 PM 6/30/2021 2:31:32 PM IVR call: balance Received call for balance for account 10421406 undefined 7 2 6318 78 78 6/30/2021 2:31:32 PM
437354 4968 6/30/2021 2:26:35 PM 6/30/2021 2:26:37 PM IVR call: balance Received call for balance for account 10020591 undefined 7 2 4159 78 78 6/30/2021 2:26:37 PM
437353 4966 6/30/2021 2:25:01 PM 6/30/2021 2:25:01 PM IVR call: balance Received call for balance for account 10008120 undefined 7 2 4157 78 78 6/30/2021 2:25:01 PM
437351 5379 6/30/2021 2:23:39 PM 6/30/2021 2:23:40 PM IVR call: balance Received call for balance for account 10026112 undefined 7 2 4546 78 78 6/30/2021 2:23:40 PM
437349 4968 6/30/2021 2:23:25 PM 6/30/2021 2:23:27 PM IVR call: balance Received call for balance for account 10020591 undefined 7 2 4159 78 78 6/30/2021 2:23:27 PM
437344 7236 6/30/2021 2:20:53 PM 6/30/2021 2:20:55 PM IVR call: balance Received call for balance for account 10174699 undefined 7 2 6317 78 78 6/30/2021 2:20:55 PM
437335 7235 6/30/2021 2:17:18 PM 6/30/2021 2:17:19 PM IVR call: balance Received call for balance for account 10153642 undefined 7 2 6316 78 78 6/30/2021 2:17:19 PM
437332 7235 6/30/2021 2:15:23 PM 6/30/2021 2:15:24 PM IVR call: balance Received call for balance for account 10153642 undefined 7 2 6316 78 78 6/30/2021 2:15:24 PM
437329 7234 6/30/2021 2:15:04 PM 6/30/2021 2:16:18 PM IVR call: statement Received call for statement for account 10369179 sent message: 640 8 2 6315 79 79 6/30/2021 2:16:18 PM 116369
437322 7233 6/30/2021 2:11:03 PM 6/30/2021 2:11:04 PM IVR call: balance Received call for balance for account 10037582 undefined 7 2 6314 78 78 6/30/2021 2:11:04 PM