Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 438019 | 7304 | 7/1/2021 8:20:30 AM | 7/1/2021 8:20:32 AM | IVR call: balance | Received call for balance for account 10359558 undefined | 7 | 2 | 6381 | 78 | 78 | 7/1/2021 8:20:32 AM | ||||||||||||||||||||||||||||||
| 7303 | 7/1/2021 8:19:35 AM | 8/26/2021 1:09:35 PM | REFUSE CHARGE | REQUEST FOR REVERSAL OF CHARGE,NOT COLLECTED BY BCMM | 4 | 3 | 6380 | 8 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-01T08:19:36.827Z"}] | 4 | 106 | 8/26/2021 1:09:35 PM | 8 | 16 | |||||||||||||||||||||||
| 7301 | 7/1/2021 8:11:54 AM | 4/12/2022 9:43:30 AM | REFUSE CHARGE | REQUEST FOR REVERSAL,NOT COLLECTED BY BCMM | 27 | 3 | 6379 | 7 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-01T08:11:56.436Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-31T13:52:00.623Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-07T12:33:43.414Z"}] | 4 | 106 | 4/12/2022 9:43:30 AM | 7 | 4 | |||||||||||||||||||||||
| 438003 | 7302 | 7/1/2021 8:09:45 AM | 7/1/2021 8:10:06 AM | IVR call: statement | Received call for statement for account 10007686 sent message: 674 | 8 | 2 | 6378 | 79 | 79 | 7/1/2021 8:10:06 AM | 116403 | |||||||||||||||||||||||||||||
| 438001 | 7300 | 7/1/2021 8:06:14 AM | 7/1/2021 8:06:33 AM | IVR call: statement | Received call for statement for account 10160767 sent message: 673 | 8 | 2 | 6377 | 79 | 79 | 7/1/2021 8:06:33 AM | 116402 | |||||||||||||||||||||||||||||
| 437997 | 7300 | 7/1/2021 8:04:48 AM | 7/1/2021 8:05:12 AM | IVR call: statement | Received call for statement for account 10160767 sent message: 672 | 8 | 2 | 6377 | 79 | 79 | 7/1/2021 8:05:12 AM | 116401 | |||||||||||||||||||||||||||||
| 437993 | 7300 | 7/1/2021 8:03:18 AM | 7/1/2021 8:03:20 AM | IVR call: balance | Received call for balance for account 10160767 undefined | 7 | 2 | 6377 | 78 | 78 | 7/1/2021 8:03:20 AM | ||||||||||||||||||||||||||||||
| 437989 | 7299 | 7/1/2021 8:01:41 AM | 7/1/2021 8:02:08 AM | IVR call: statement | Received call for statement for account 10432021 sent message: 671 | 8 | 2 | 6376 | 79 | 79 | 7/1/2021 8:02:08 AM | 116400 | |||||||||||||||||||||||||||||
| 7293 | 7/1/2021 7:59:48 AM | 3/28/2022 7:08:29 AM | REFUSE CHARGE | REQUEST FOR REVERSAL OF CHARGE,NOT COLLECTED BY BCMM | 27 | 3 | 6375 | 6 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-01T07:59:50.613Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-13T09:46:55.241Z"}] | 4 | 120 | 4 | 3/28/2022 7:08:29 AM | 6 | 4 | ||||||||||||||||||||||
| 437987 | 7298 | 7/1/2021 7:59:41 AM | 7/1/2021 8:00:09 AM | IVR call: statement | Received call for statement for account 10144202 sent message: 670 | 8 | 2 | 6374 | 79 | 79 | 7/1/2021 8:00:09 AM | 116399 | |||||||||||||||||||||||||||||
| 437979 | 7291 | 7/1/2021 7:58:22 AM | 7/1/2021 7:58:45 AM | IVR call: statement | Received call for statement for account 10418747 sent message: 669 | 8 | 2 | 6368 | 79 | 79 | 7/1/2021 7:58:45 AM | 116398 | |||||||||||||||||||||||||||||
| 437978 | 7296 | 7/1/2021 7:58:16 AM | 7/1/2021 7:58:37 AM | IVR call: statement | Received call for statement for account 10285772 sent message: 668 | 8 | 2 | 6372 | 79 | 79 | 7/1/2021 7:58:37 AM | 116397 | |||||||||||||||||||||||||||||
| 437976 | 7297 | 7/1/2021 7:57:29 AM | 7/1/2021 7:57:56 AM | IVR call: statement | Received call for statement for account 10012512 sent message: 667 | 8 | 2 | 6373 | 79 | 79 | 7/1/2021 7:57:56 AM | 116396 | |||||||||||||||||||||||||||||
| 437974 | 7296 | 7/1/2021 7:56:42 AM | 7/1/2021 7:56:43 AM | IVR call: balance | Received call for balance for account 10285772 undefined | 7 | 2 | 6372 | 78 | 78 | 7/1/2021 7:56:43 AM | ||||||||||||||||||||||||||||||
| 437973 | 7295 | 7/1/2021 7:56:01 AM | 7/1/2021 7:56:01 AM | IVR call: balance | Received call for balance for account 10430582 undefined | 7 | 2 | 6371 | 78 | 78 | 7/1/2021 7:56:01 AM | ||||||||||||||||||||||||||||||
| 437972 | 7294 | 7/1/2021 7:55:55 AM | 7/1/2021 7:55:56 AM | IVR call: balance | Received call for balance for account 10013380 undefined | 7 | 2 | 6370 | 78 | 78 | 7/1/2021 7:55:56 AM | ||||||||||||||||||||||||||||||
| 437971 | 7294 | 7/1/2021 7:55:10 AM | 8/31/2021 7:25:48 AM | IVR call: balance | Received call for balance for account 10013380 undefined.<div><b>QRC:</b> Response plumbers letter received.</div> | 7 | 2 | 6370 | 78 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T07:22:56.319Z"}] | 78 | 8/31/2021 7:25:48 AM | 230 | ||||||||||||||||||||||||||||
| 437965 | 7292 | 7/1/2021 7:53:18 AM | 7/1/2021 7:53:20 AM | IVR call: balance | Received call for balance for account 10070123 undefined | 7 | 2 | 6369 | 78 | 78 | 7/1/2021 7:53:20 AM | ||||||||||||||||||||||||||||||
| 437964 | 7290 | 7/1/2021 7:52:34 AM | 7/1/2021 7:52:49 AM | IVR call: statement | Received call for statement for account 10428321 sent message: 666 | 8 | 2 | 6367 | 79 | 79 | 7/1/2021 7:52:49 AM | 116395 | |||||||||||||||||||||||||||||
| 4551 | 7/1/2021 7:52:09 AM | 5/20/2022 1:16:28 PM | REFUSE CHARGE | REQUEST FOR REVERSAL OF CHARGE,NOT COLLECTED BY BCMM | 27 | 3 | 3872 | 5 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-01T07:52:11.579Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-20T13:13:38.254Z"}] | 4 | 120 | 5 | 5/20/2022 1:16:28 PM | 5 | 5 |