Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 440100 | 7486 | 7/2/2021 9:28:39 AM | 7/2/2021 9:28:40 AM | IVR call: balance | Received call for balance for account 10405076 undefined | 7 | 2 | 6544 | 78 | 78 | 7/2/2021 9:28:40 AM | ||||||||||||||||||||||||||||||
| 440097 | 7487 | 7/2/2021 9:28:11 AM | 7/2/2021 9:28:11 AM | IVR call:$587 | Received call for $1281 for account 10041299 | 6545 | 7/2/2021 9:28:11 AM | ||||||||||||||||||||||||||||||||||
| 440092 | 7486 | 7/2/2021 9:26:20 AM | 7/2/2021 9:26:21 AM | IVR call: balance | Received call for balance for account 10405076 undefined | 7 | 2 | 6544 | 78 | 78 | 7/2/2021 9:26:21 AM | ||||||||||||||||||||||||||||||
| 440082 | 7485 | 7/2/2021 9:22:13 AM | 8/29/2021 10:00:46 AM | IVR call: balance | Received call for balance for account 10007427 undefined | 7 | 2 | 2000 | 78 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T10:00:46.423Z"}] | 78 | 8/29/2021 10:00:46 AM | 12 | ||||||||||||||||||||||||||||
| 7483 | 7/2/2021 9:16:58 AM | 5/18/2023 8:58:31 AM | WATER QUERY /PLUMBER LETTER ATTACHED | WATER QUERY /PLUMBERS LETTER ATTACHED<div><b>Response from QRC</b>: Plumbers letter received.Will submitt a plumber letter</div><br/><b>Journal Number</b>: [551113] | 24 | 3 | 6543 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-07-02T09:16:00.723Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-15T06:55:06.433Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T10:11:57.017Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T10:12:36.630Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-04-08T10:00:22.143Z"}] | 1 | 96 | 3290 | |||||||||||||||||||||||||
| 440069 | 5093 | 7/2/2021 9:16:50 AM | 7/2/2021 9:17:13 AM | IVR call: statement | Received call for statement for account 10286033 sent message: 792 | 8 | 2 | 1126 | 79 | 79 | 7/2/2021 9:17:13 AM | 116521 | |||||||||||||||||||||||||||||
| 440061 | 4569 | 7/2/2021 9:14:27 AM | 7/2/2021 9:15:03 AM | IVR call: statement | Received call for statement for account 10357824 sent message: 791 | 8 | 2 | 3884 | 79 | 79 | 7/2/2021 9:15:03 AM | 116520 | |||||||||||||||||||||||||||||
| 440057 | 7484 | 7/2/2021 9:14:14 AM | 7/2/2021 9:14:41 AM | IVR call: statement | Received call for statement for account 10394628 sent message: 790 | 8 | 2 | 6542 | 79 | 79 | 7/2/2021 9:14:41 AM | 116519 | |||||||||||||||||||||||||||||
| 440063 | 5093 | 7/2/2021 9:13:52 AM | 7/2/2021 9:13:52 AM | IVR call: balance | Received call for balance for account 10286033 undefined | 7 | 2 | 1126 | 78 | 78 | 7/2/2021 9:13:52 AM | ||||||||||||||||||||||||||||||
| 440049 | 7482 | 7/2/2021 9:10:32 AM | 7/2/2021 9:10:34 AM | IVR call: balance | Received call for balance for account 10423706 undefined | 7 | 2 | 6541 | 78 | 78 | 7/2/2021 9:10:34 AM | ||||||||||||||||||||||||||||||
| 440040 | 4986 | 7/2/2021 9:01:42 AM | 7/2/2021 9:01:42 AM | IVR call: balance | Received call for balance for account 10211986 undefined | 7 | 2 | 4175 | 78 | 78 | 7/2/2021 9:01:42 AM | ||||||||||||||||||||||||||||||
| 440038 | 7481 | 7/2/2021 8:59:37 AM | 7/2/2021 8:59:39 AM | IVR call: balance | Received call for balance for account 10011573 undefined | 7 | 2 | 6540 | 78 | 78 | 7/2/2021 8:59:39 AM | ||||||||||||||||||||||||||||||
| 440029 | 7477 | 7/2/2021 8:54:13 AM | 7/2/2021 8:54:33 AM | IVR call: statement | Received call for statement for account 10421376 sent message: 789 | 8 | 2 | 6537 | 79 | 79 | 7/2/2021 8:54:33 AM | 116518 | |||||||||||||||||||||||||||||
| 440028 | 5010 | 7/2/2021 8:53:56 AM | 7/2/2021 8:54:18 AM | IVR call: statement | Received call for statement for account 10070003 sent message: 788 | 8 | 2 | 4197 | 79 | 79 | 7/2/2021 8:54:18 AM | 116517 | |||||||||||||||||||||||||||||
| 440025 | 7476 | 7/2/2021 8:52:43 AM | 7/2/2021 8:53:04 AM | IVR call: statement | Received call for statement for account 10421391 sent message: 787 | 8 | 2 | 6536 | 79 | 79 | 7/2/2021 8:53:04 AM | 116516 | |||||||||||||||||||||||||||||
| 440022 | 7473 | 7/2/2021 8:51:42 AM | 7/2/2021 8:52:02 AM | IVR call: statement | Received call for statement for account 10429889 sent message: 786 | 8 | 2 | 6533 | 79 | 79 | 7/2/2021 8:52:02 AM | 116515 | |||||||||||||||||||||||||||||
| 7478 | 7/2/2021 8:51:17 AM | 3/28/2022 7:10:22 AM | REFUSE CHARGED | REQUEST FOR REVERSAL AS SERVICE NOT PROVIDED BY MUNICIPALITY.<br/><b>Journal Number</b>: [68134] | 24 | 3 | 6539 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-02T08:51:26.058Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-26T09:09:10.493Z"}] | 4 | 106 | 4 | ||||||||||||||||||||||||||
| 440017 | 7479 | 7/2/2021 8:50:11 AM | 3/30/2022 9:26:59 AM | IVR call: statement | Received call for statement for account 10350532 sent message: 785 | 8 | 2 | 6538 | 79 | [{"op":"R","uid":"889","un":"rethabilel","dt":"2022-03-30T09:26:59.343Z"}] | 79 | 3/30/2022 9:26:59 AM | 116514 | 889 | |||||||||||||||||||||||||||
| 440016 | 7479 | 7/2/2021 8:48:54 AM | 3/30/2022 9:27:07 AM | IVR call: balance | Received call for balance for account 10350532 undefined | 7 | 2 | 6538 | 78 | [{"op":"R","uid":"889","un":"rethabilel","dt":"2022-03-30T09:27:02.882Z"},{"op":"R","uid":"889","un":"rethabilel","dt":"2022-03-30T09:27:08.346Z"}] | 78 | 3/30/2022 9:27:07 AM | 889 | ||||||||||||||||||||||||||||
| 440013 | 7477 | 7/2/2021 8:48:05 AM | 7/2/2021 8:48:06 AM | IVR call: balance | Received call for balance for account 10421376 undefined | 7 | 2 | 6537 | 78 | 78 | 7/2/2021 8:48:06 AM |