Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 440552 | 5483 | 7/2/2021 1:15:37 PM | 7/2/2021 1:15:55 PM | IVR call: statement | Received call for statement for account 10397389 sent message: 816 | 8 | 2 | 4645 | 79 | 79 | 7/2/2021 1:15:55 PM | 116545 | |||||||||||||||||||||||||||||
| 440551 | 5482 | 7/2/2021 1:14:30 PM | 7/2/2021 1:14:50 PM | IVR call: statement | Received call for statement for account 10375116 sent message: 815 | 8 | 2 | 4643 | 79 | 79 | 7/2/2021 1:14:50 PM | 116544 | |||||||||||||||||||||||||||||
| 440546 | 5472 | 7/2/2021 1:13:08 PM | 7/2/2021 1:13:42 PM | IVR call: statement | Received call for statement for account 10406033 sent message: 814 | 8 | 2 | 4635 | 79 | 79 | 7/2/2021 1:13:42 PM | 116543 | |||||||||||||||||||||||||||||
| 440541 | 4588 | 7/2/2021 1:11:18 PM | 7/2/2021 1:11:40 PM | IVR call: meter-reading | Received call for meter-reading for account 10279626 Meter reading: [2663] Meter type: [water] | 10 | 2 | 3903 | 81 | 81 | |||||||||||||||||||||||||||||||
| 440540 | 6041 | 7/2/2021 1:10:50 PM | 7/2/2021 1:10:52 PM | IVR call: balance | Received call for balance for account 10106672 undefined | 7 | 2 | 5174 | 78 | 78 | 7/2/2021 1:10:52 PM | ||||||||||||||||||||||||||||||
| 440537 | 4588 | 7/2/2021 1:10:14 PM | 7/2/2021 1:10:31 PM | IVR call: meter-reading | Received call for meter-reading for account 10279626 Meter reading: [2663] Meter type: [water] | 10 | 2 | 3903 | 81 | 81 | |||||||||||||||||||||||||||||||
| 440536 | 6041 | 7/2/2021 1:10:01 PM | 7/2/2021 1:10:02 PM | IVR call: balance | Received call for balance for account 10106672 undefined | 7 | 2 | 5174 | 78 | 78 | 7/2/2021 1:10:02 PM | ||||||||||||||||||||||||||||||
| 440533 | 6041 | 7/2/2021 1:09:06 PM | 7/2/2021 1:09:07 PM | IVR call: balance | Received call for balance for account 10106672 undefined | 7 | 2 | 5174 | 78 | 78 | 7/2/2021 1:09:07 PM | ||||||||||||||||||||||||||||||
| 7526 | 7/2/2021 12:56:12 PM | 3/28/2022 7:23:36 AM | water query | high water consumption | 3 | 6582 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-07-02T12:56:14.760Z"},{"op":"R","uid":"26","un":"nobulalim","dt":"2021-07-02T12:56:21.219Z"}] | 1 | 67 | 26 | |||||||||||||||||||||||||||
| 440520 | 4986 | 7/2/2021 12:54:07 PM | 7/2/2021 12:54:08 PM | IVR call: balance | Received call for balance for account 10211986 undefined | 7 | 2 | 4175 | 78 | 78 | 7/2/2021 12:54:08 PM | ||||||||||||||||||||||||||||||
| 440519 | 4986 | 7/2/2021 12:53:39 PM | 7/2/2021 12:53:40 PM | IVR call: balance | Received call for balance for account 10211986 undefined | 7 | 2 | 4175 | 78 | 78 | 7/2/2021 12:53:40 PM | ||||||||||||||||||||||||||||||
| 440512 | 7525 | 7/2/2021 12:47:00 PM | 7/2/2021 12:47:26 PM | IVR call: statement | Received call for statement for account 10347847 sent message: 813 | 8 | 2 | 6581 | 79 | 79 | 7/2/2021 12:47:26 PM | 116542 | |||||||||||||||||||||||||||||
| 440511 | 7524 | 7/2/2021 12:46:44 PM | 7/2/2021 12:46:45 PM | IVR call: balance | Received call for balance for account 10162085 undefined | 7 | 2 | 6580 | 78 | 78 | 7/2/2021 12:46:45 PM | ||||||||||||||||||||||||||||||
| 440506 | 7524 | 7/2/2021 12:45:46 PM | 7/2/2021 12:45:48 PM | IVR call: balance | Received call for balance for account 10162085 undefined | 7 | 2 | 6580 | 78 | 78 | 7/2/2021 12:45:48 PM | ||||||||||||||||||||||||||||||
| 440501 | 5313 | 7/2/2021 12:43:19 PM | 7/2/2021 12:43:19 PM | IVR call:$589 | Received call for $1283 for account 10160529 | 4485 | 7/2/2021 12:43:19 PM | ||||||||||||||||||||||||||||||||||
| 440498 | 4588 | 7/2/2021 12:42:21 PM | 7/2/2021 12:42:22 PM | IVR call:$588 | Received call for $1282 for account 10279626 | 3903 | 7/2/2021 12:42:22 PM | ||||||||||||||||||||||||||||||||||
| 440486 | 7523 | 7/2/2021 12:35:30 PM | 7/2/2021 12:35:51 PM | IVR call: statement | Received call for statement for account 10000278 sent message: 812 | 8 | 2 | 6579 | 79 | 79 | 7/2/2021 12:35:51 PM | 116541 | |||||||||||||||||||||||||||||
| 440451 | 7522 | 7/2/2021 12:22:38 PM | 7/2/2021 12:22:59 PM | IVR call: statement | Received call for statement for account 10345812 sent message: 811 | 8 | 2 | 2828 | 79 | 79 | 7/2/2021 12:22:59 PM | 116540 | |||||||||||||||||||||||||||||
| 440442 | 7521 | 7/2/2021 12:17:55 PM | 7/2/2021 12:17:57 PM | IVR call: balance | Received call for balance for account 10182466 undefined | 7 | 2 | 6578 | 78 | 78 | 7/2/2021 12:17:57 PM | ||||||||||||||||||||||||||||||
| 440436 | 7520 | 7/2/2021 12:16:44 PM | 7/2/2021 12:16:45 PM | IVR call: balance | Received call for balance for account 20202173 undefined | 7 | 2 | 6577 | 78 | 78 | 7/2/2021 12:16:45 PM |