Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1076632 40049 2/25/2023 2:58:00 PM 2/25/2023 2:58:17 PM IVR call: statement Received call for statement for account 10370642 sent message: 36174 8 2 20361 79
40048 2/25/2023 2:45:22 PM 2/25/2023 2:45:25 PM Water Query Please apply 6 months policy for the unread period 6 3 31151 9 15 2 23 1 101 9
1076558 40047 2/25/2023 12:54:02 PM 2/25/2023 12:54:03 PM IVR call: balance Received call for balance for account 10420659 undefined 7 2 8971 78
1076550 40046 2/25/2023 12:19:40 PM 2/25/2023 12:19:41 PM IVR call: balance Received call for balance for account 10427319 undefined 7 2 14138 78
1076532 40044 2/25/2023 11:41:19 AM 2/25/2023 11:41:20 AM IVR call: balance Received call for balance for account 10441834 undefined 7 2 31148 78
1076498 40043 2/25/2023 11:02:09 AM 2/25/2023 11:02:10 AM IVR call: balance Received call for balance for account 10424391 undefined 7 2 5910 78
1076497 40042 2/25/2023 11:00:58 AM 2/25/2023 11:00:59 AM IVR call: balance Received call for balance for account 10424391 undefined 7 2 5910 78
1076496 40041 2/25/2023 10:59:34 AM 2/25/2023 10:59:35 AM IVR call: balance Received call for balance for account 10424391 undefined 7 2 5910 78
38926 2/25/2023 10:50:41 AM 4/2/2023 11:16:13 AM WATER QUERY Further to my email of 13th October 2022. I queried my water bills. My bill appears with 3 different meters. I have one property and its meter number is 212081179. How come my bill has an additional 2 meters, that is 8096730 and 160422803.<div>&nbsp;Please clarify timeously.&nbsp;</div><div>Please for once respect your clients and answer the queries promptly.</div><div><br></div><div>THANK YOU</div><div>JM MUGAMBE &amp; ER&nbsp;</div><div>Account Number 10242685</div><div><br></div><div>Note: This query is closed as two queries were opened under the same account number. kindly refer to query ref#84667</div> 27 3 30244 18 17 2 23 1 112 4/2/2023 11:16:10 AM 214 18 214
1076453 40040 2/25/2023 10:17:06 AM 2/25/2023 10:17:07 AM IVR call: balance Received call for balance for account 10424391 undefined 7 2 5910 78
40033 2/25/2023 10:08:53 AM 2/25/2023 10:10:12 AM LATE TERMINATION QUERY Good day&nbsp;<div>&nbsp;</div><div>I trust that this email finds you well.</div><div>&nbsp;</div><div>Please find attached registration letter for your offices to close sellers account, open buyers, and process refund.</div><div>&nbsp;</div><div>For further enquiries, to please contact us.</div><div>&nbsp;</div><div>Kind regards,</div><div>&nbsp;</div><div>ZONGEZIWE MZIMBA</div><div>CONVEYANCING</div><div>SMITH TABATA ATTORNEYS | EAST LONDON</div> 6 3 31147 18 5 2 23 6 122 18 18
1076415 40038 2/25/2023 9:41:36 AM 2/25/2023 9:41:37 AM IVR call: balance Received call for balance for account 10028533 undefined 7 2 873 78
1076413 40037 2/25/2023 9:39:42 AM 2/25/2023 9:39:43 AM IVR call: balance Received call for balance for account 10028533 undefined 7 2 873 78
1076410 40036 2/25/2023 9:38:49 AM 2/25/2023 9:38:50 AM IVR call: balance Received call for balance for account 10028533 undefined 7 2 873 78
1076405 40035 2/25/2023 9:34:54 AM 2/25/2023 9:35:15 AM IVR call: statement Received call for statement for account 10004187 sent message: 36151 8 2 14462 79
1076403 40034 2/25/2023 9:33:38 AM 2/25/2023 9:33:38 AM IVR call:? Received call for ? for account 10004187 14462
40033 2/25/2023 9:32:35 AM 2/25/2023 9:33:21 AM LATE TERMINATION QUERY Hi<div><br></div><div>Please check and clear the balances on accounts 10285964 and 10286688 Midnight Star Trading as the services were duplicated and continued billing whereas the property was transferred to BF &amp; SJ Funo account 10285964 on 17 December 2014.</div><div><br></div><div>Thanks</div><div>Barry</div> 6 3 31145 18 5 2 23 6 122 18 18
1076398 40032 2/25/2023 9:28:21 AM 2/25/2023 9:28:22 AM IVR call: balance Received call for balance for account 10004187 undefined 7 2 14462 78
1076397 40031 2/25/2023 9:27:15 AM 2/25/2023 9:27:16 AM IVR call: balance Received call for balance for account 10004187 undefined 7 2 14462 78
40029 2/25/2023 9:22:17 AM 2/25/2023 9:22:37 AM WATER QUERY Good day<div><br></div><div>Can you please give clarity on how in this world are there 2 water meters or meter readings for this account or property?</div><div><br></div><div>I hope we will get a reply soon, as there is no answer any where we phone.&nbsp;</div><div><br></div><div>Regards&nbsp;</div><div>Erika</div><div>071 687 9032</div> 6 3 31143 18 17 2 23 1 111 18 18