Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 7587 | 7/5/2021 8:01:21 AM | 7/5/2021 8:01:23 AM | 2 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-05T08:03:15.243Z"}] | 16 | ||||||||||||||||||||||||||||||||||||
| 442631 | 5832 | 7/5/2021 7:59:34 AM | 7/5/2021 8:00:10 AM | IVR call: statement | Received call for statement for account 10417242 sent message: 844 | 8 | 2 | 4977 | 79 | 79 | 7/5/2021 8:00:10 AM | 116573 | |||||||||||||||||||||||||||||
| 7585 | 7/5/2021 7:49:36 AM | 3/28/2022 7:25:06 AM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM<div><table border="0" cellpadding="0" cellspacing="0" width="338" style="border-collapse: collapse;width:253pt"><tbody><tr height="19" style="height:14.4pt"> <td height="19" class="xl63" width="338" style="height:14.4pt;width:253pt">REVERSED</td></tr></tbody></table></div> | 4 | 3 | 6637 | 17 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-05T07:51:50.541Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-14T06:39:23.343Z"}] | 4 | 106 | 3/28/2022 7:25:06 AM | 17 | 4 | |||||||||||||||||||||||
| 442594 | 7586 | 7/5/2021 7:49:33 AM | 7/5/2021 7:49:59 AM | IVR call: statement | Received call for statement for account 10005449 sent message: 843 | 8 | 2 | 6638 | 79 | 79 | 7/5/2021 7:49:59 AM | 116572 | |||||||||||||||||||||||||||||
| 442578 | 5274 | 7/5/2021 7:44:34 AM | 7/5/2021 7:44:34 AM | IVR call: balance | Received call for balance for account 10012759 undefined | 7 | 2 | 4448 | 78 | 78 | 7/5/2021 7:44:34 AM | ||||||||||||||||||||||||||||||
| 7584 | 7/5/2021 7:44:12 AM | 7/2/2022 8:51:24 AM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM<div><br></div><div>Refuse done.</div> | 27 | 3 | 6636 | 4 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-05T07:46:26.240Z"}] | 4 | 106 | 5/25/2022 9:11:18 AM | 5 | 15 | |||||||||||||||||||||||
| 442573 | 5274 | 7/5/2021 7:43:20 AM | 7/5/2021 7:43:21 AM | IVR call: balance | Received call for balance for account 10012759 undefined | 7 | 2 | 4448 | 78 | 78 | 7/5/2021 7:43:21 AM | ||||||||||||||||||||||||||||||
| 442558 | 7583 | 7/5/2021 7:41:01 AM | 7/5/2021 7:41:03 AM | IVR call: balance | Received call for balance for account 10329600 undefined | 7 | 2 | 6635 | 78 | 78 | 7/5/2021 7:41:03 AM | ||||||||||||||||||||||||||||||
| 7581 | 7/5/2021 7:40:10 AM | 3/28/2022 7:07:05 AM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM<br/><b>Journal Number</b>: [431379] | 24 | 3 | 6634 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-05T07:42:36.277Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-13T11:16:08.336Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-13T11:33:25.258Z"}] | 4 | 120 | 4 | 4 | |||||||||||||||||||||||||
| 442554 | 7582 | 7/5/2021 7:39:08 AM | 7/5/2021 7:39:30 AM | IVR call: statement | Received call for statement for account 10181700 sent message: 842 | 8 | 2 | 6633 | 79 | 79 | 7/5/2021 7:39:30 AM | 116571 | |||||||||||||||||||||||||||||
| 7563 | 7/5/2021 7:38:16 AM | 2/21/2023 1:32:10 PM | Leak credit | Kindly assess a leak credit for this account reported on the 2021-06-21<div><b>Response from QRC</b>-plumbers letter received or affidavit.</div> | 30 | 3 | 6632 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-05T07:37:16.713Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-14T06:56:59.666Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-25T06:26:39.520Z"}] | 1 | 96 | 143004 | 201 | ||||||||||||||||||||||||
| 7578 | 7/5/2021 7:35:52 AM | 10/27/2021 10:58:42 AM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM<br/><b>Journal Number</b>: [429916] | 24 | 3 | 6631 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-05T07:38:48.562Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-29T07:24:18.064Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-11T12:08:16.414Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-27T10:57:39.735Z"}] | 4 | 120 | 4 | ||||||||||||||||||||||||||
| 442546 | 7580 | 7/5/2021 7:34:52 AM | 7/5/2021 7:35:20 AM | IVR call: statement | Received call for statement for account 10426848 sent message: 841 | 8 | 2 | 6630 | 79 | 79 | 7/5/2021 7:35:20 AM | 116570 | |||||||||||||||||||||||||||||
| 7579 | 7/5/2021 7:34:46 AM | 9/11/2022 10:50:54 AM | Six months policy | Please assess account for six months policy for periods 2012/06-2013/06 and 2014/01-2021/05.<div><br></div><div>Query Resolved</div><div>2021/06 adjusted with 06 month policy</div> | 27 | 3 | 6629 | 132 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T07:34:48.399Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T08:35:29.066Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T08:41:20.958Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-19T09:38:19.980Z"}] | 1 | 95 | 9/11/2022 10:50:53 AM | 3 | 3 | |||||||||||||||||||||||
| 442538 | 7577 | 7/5/2021 7:32:18 AM | 7/5/2021 7:32:37 AM | IVR call: statement | Received call for statement for account 10357182 sent message: 840 | 8 | 2 | 6628 | 79 | 79 | 7/5/2021 7:32:37 AM | 116569 | |||||||||||||||||||||||||||||
| 7576 | 7/5/2021 7:31:35 AM | 3/28/2022 7:10:22 AM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM | 4 | 3 | 6627 | 11 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-05T07:35:14.850Z"}] | 4 | 106 | 3/28/2022 7:10:22 AM | 11 | 16 | |||||||||||||||||||||||
| 1358 | 7/5/2021 7:31:09 AM | 9/1/2021 10:32:47 AM | Six months policy | Please assess account for six months policy for period between 2019/01-2020/10.<div><b>Query</b>: Water Leak</div><div><b>Response from QRC</b>: Plumbers letter received</div> | 27 | 3 | 1355 | 17 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T07:31:11.385Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T07:32:48.579Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-12T17:35:54.951Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T10:24:06.785Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T10:28:02.902Z"}] | 1 | 95 | 9/1/2021 10:32:47 AM | 17 | 230 | |||||||||||||||||||||||
| 7574 | 7/5/2021 7:27:45 AM | 1/11/2023 11:52:53 AM | High consumption | Please assess account for high consumption.<div><br></div><div>QRC RESPONSE - QUERY CLOSED</div><div>Please consider getting a plumber to check for possible internal leak s on your property, then log a new query and upload the findings of the plumber on the new query</div> | 27 | 3 | 6625 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T07:27:46.817Z"}] | 1 | 67 | 1/11/2023 11:52:53 AM | 141520 | 7 | 7 | ||||||||||||||||||||||
| 442521 | 7575 | 7/5/2021 7:27:18 AM | 7/5/2021 7:27:46 AM | IVR call: statement | Received call for statement for account 20170034 sent message: 839 | 8 | 2 | 6626 | 79 | 79 | 7/5/2021 7:27:46 AM | 116568 | |||||||||||||||||||||||||||||
| 7573 | 7/5/2021 7:25:49 AM | 4/12/2022 9:47:18 AM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM | 27 | 3 | 6624 | 10 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-05T07:30:21.243Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-13T09:44:53.242Z"}] | 4 | 120 | 4 | 4/12/2022 9:47:18 AM | 10 | 4 |