Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 442752 | 4881 | 7/5/2021 8:50:56 AM | 7/5/2021 8:50:57 AM | IVR call: balance | Received call for balance for account 10431550 undefined | 7 | 2 | 4078 | 78 | 78 | 7/5/2021 8:50:57 AM | ||||||||||||||||||||||||||||||
| 442746 | 4881 | 7/5/2021 8:49:59 AM | 7/5/2021 8:50:00 AM | IVR call: balance | Received call for balance for account 10431550 undefined | 7 | 2 | 4078 | 78 | 78 | 7/5/2021 8:50:00 AM | ||||||||||||||||||||||||||||||
| 442745 | 5207 | 7/5/2021 8:49:23 AM | 5/10/2022 12:59:50 PM | IVR call:$594 | Received call for $1288 for account 10003135 | 4385 | [{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-10T12:59:34.438Z"}] | 5/10/2022 12:59:50 PM | 5 | ||||||||||||||||||||||||||||||||
| 442706 | 6218 | 7/5/2021 8:33:02 AM | 7/5/2021 8:33:24 AM | IVR call: statement | Received call for statement for account 10427940 sent message: 850 | 8 | 2 | 5343 | 79 | 79 | 7/5/2021 8:33:24 AM | 116579 | |||||||||||||||||||||||||||||
| 442700 | 6217 | 7/5/2021 8:31:00 AM | 7/5/2021 8:31:22 AM | IVR call: statement | Received call for statement for account 10343897 sent message: 849 | 8 | 2 | 5342 | 79 | 79 | 7/5/2021 8:31:22 AM | 116578 | |||||||||||||||||||||||||||||
| 7588 | 7/5/2021 8:29:57 AM | 10/27/2022 10:45:35 AM | High water consumption | Kindly assess high water consumption this account | 30 | 3 | 6646 | 132 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-05T08:28:57.888Z"}] | 1 | 67 | 8 | |||||||||||||||||||||||||
| 442696 | 6211 | 7/5/2021 8:28:38 AM | 7/5/2021 8:29:01 AM | IVR call: statement | Received call for statement for account 10346078 sent message: 848 | 8 | 2 | 5336 | 79 | 79 | 7/5/2021 8:29:01 AM | 116577 | |||||||||||||||||||||||||||||
| 442693 | 6211 | 7/5/2021 8:27:29 AM | 7/5/2021 8:27:30 AM | IVR call: balance | Received call for balance for account 10346078 undefined | 7 | 2 | 5336 | 78 | 78 | 7/5/2021 8:27:30 AM | ||||||||||||||||||||||||||||||
| 7594 | 7/5/2021 8:24:50 AM | 5/25/2022 8:42:17 AM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM<div><br><div><table border="0" cellpadding="0" cellspacing="0" width="310" style="border-collapse: collapse;width:233pt"><tbody><tr height="22" style="mso-height-source:userset;height:16.8pt"> <td height="22" class="xl65" width="310" style="height:16.8pt;width:233pt">SEND TO ETHEL to check if the refuse is collected in the are</td></tr></tbody></table></div></div> | 27 | 3 | 6645 | 11 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-05T08:25:17.217Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-13T10:01:24.136Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-13T10:16:14.466Z"}] | 4 | 106 | 5/25/2022 8:42:17 AM | 5 | 5 | |||||||||||||||||||||||
| 442682 | 5194 | 7/5/2021 8:22:06 AM | 7/5/2021 8:22:34 AM | IVR call: statement | Received call for statement for account 10061494 sent message: 847 | 8 | 2 | 1667 | 79 | 79 | 7/5/2021 8:22:34 AM | 116576 | |||||||||||||||||||||||||||||
| 442680 | 7593 | 7/5/2021 8:20:29 AM | 7/5/2021 8:20:50 AM | IVR call: statement | Received call for statement for account 10261095 sent message: 846 | 8 | 2 | 6643 | 79 | 79 | 7/5/2021 8:20:50 AM | 116575 | |||||||||||||||||||||||||||||
| 7592 | 7/5/2021 8:20:15 AM | 7/2/2022 8:45:09 AM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM<div><br></div><div>Services removed 2021-08<br></div> | 27 | 3 | 6642 | 75 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-05T08:20:42.435Z"}] | 4 | 106 | 7/2/2022 8:45:09 AM | 15 | 15 | |||||||||||||||||||||||
| 4963 | 7/5/2021 8:17:43 AM | 7/2/2022 8:50:16 AM | water leak | 04/2021 billing leak stated in 01/03/2021<div><br></div><div>fixed and have plumbers letter</div><div><br></div><div><br></div><div>To check for plumbers letter<br></div> | 30 | 3 | 6644 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-07-05T08:17:44.703Z"}] | 1 | 96 | 15 | ||||||||||||||||||||||||||
| 7334 | 7/5/2021 8:16:56 AM | 3/28/2022 7:08:29 AM | Fire levy and refuse double charge | <span lang="EN-US" style="font-size:11.0pt;font-family: "Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-US;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">Please reverse double charges for fire and refuse this all started in November 2020</span><br/><b>Journal Number</b>: [459776] | 24 | 3 | 6410 | 2 | 23 | 3 | 105 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T08:16:57.827Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T08:30:33.272Z"}] | 3 | 105 | 173 | ||||||||||||||||||||||||||
| 4963 | 7/5/2021 8:16:41 AM | 7/5/2021 8:16:41 AM | 2 | 6644 | |||||||||||||||||||||||||||||||||||||
| 442663 | 7591 | 7/5/2021 8:13:35 AM | 7/5/2021 8:14:02 AM | IVR call: statement | Received call for statement for account 10352029 sent message: 845 | 8 | 2 | 6641 | 79 | 79 | 7/5/2021 8:14:02 AM | 116574 | |||||||||||||||||||||||||||||
| 7590 | 7/5/2021 8:10:31 AM | 8/26/2021 1:04:36 PM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM | 4 | 3 | 6640 | 74 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-05T08:11:24.231Z"}] | 4 | 106 | 8/26/2021 1:04:36 PM | 172 | 16 | |||||||||||||||||||||||
| 442639 | 7589 | 7/5/2021 8:04:43 AM | 7/5/2021 8:04:45 AM | IVR call: balance | Received call for balance for account 10053575 undefined | 7 | 2 | 6639 | 78 | 78 | 7/5/2021 8:04:45 AM | ||||||||||||||||||||||||||||||
| 442638 | 5727 | 7/5/2021 8:02:59 AM | 7/5/2021 8:03:01 AM | IVR call: balance | Received call for balance for account 10399282 undefined | 7 | 2 | 4881 | 78 | 78 | 7/5/2021 8:03:01 AM | ||||||||||||||||||||||||||||||
| 442634 | 5727 | 7/5/2021 8:02:16 AM | 7/5/2021 8:02:17 AM | IVR call:$593 | Received call for $1287 for account 10399282 | 4881 | 7/5/2021 8:02:17 AM |