Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 442871 | 7/5/2021 9:35:13 AM | 7/5/2021 9:35:13 AM | IVR call:$596 | Received call for $1290 for account undefined | 7/5/2021 9:35:13 AM | ||||||||||||||||||||||||||||||||||||
| 442870 | 7607 | 7/5/2021 9:34:28 AM | 3/22/2022 10:11:14 AM | IVR call: statement | Received call for statement for account 10013028 sent message: 853 | 8 | 2 | 6659 | 79 | [{"op":"R","uid":"18","un":"lindan","dt":"2022-02-04T10:48:25.540Z"},{"op":"R","uid":"202","un":"buyiswam","dt":"2022-03-22T10:07:36.628Z"}] | 79 | 3/22/2022 10:11:14 AM | 116582 | 202 | |||||||||||||||||||||||||||
| 7606 | 7/5/2021 9:33:03 AM | 4/19/2022 8:26:20 AM | High consumption | Kindly assess a high water consumption on account | 30 | 3 | 6658 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-05T09:32:03.180Z"},{"op":"R","uid":"218","un":"siyabulelas","dt":"2022-03-22T13:19:37.671Z"},{"op":"R","uid":"218","un":"siyabulelas","dt":"2022-04-19T08:26:20.381Z"}] | 1 | 67 | 218 | ||||||||||||||||||||||||||
| 442858 | 7604 | 7/5/2021 9:31:25 AM | 7/5/2021 9:31:26 AM | IVR call: balance | Received call for balance for account 10345478 undefined | 7 | 2 | 6656 | 78 | 78 | 7/5/2021 9:31:26 AM | ||||||||||||||||||||||||||||||
| 7605 | 7/5/2021 9:29:44 AM | 6/18/2022 11:50:32 AM | water | billing 06/2021 charged for water on two meters and no consumption<div><br></div><div>-account in order </div> | 27 | 3 | 6657 | 11 | 2 | 23 | 1 | 51 | 1 | 51 | 6/18/2022 11:50:32 AM | 13 | 13 | ||||||||||||||||||||||||
| 442853 | 5072 | 7/5/2021 9:27:20 AM | 7/5/2021 9:27:22 AM | IVR call: balance | Received call for balance for account 10007173 undefined | 7 | 2 | 4254 | 78 | 78 | 7/5/2021 9:27:22 AM | ||||||||||||||||||||||||||||||
| 442850 | 5072 | 7/5/2021 9:25:53 AM | 7/5/2021 9:25:59 AM | IVR call: balance | Received call for balance for account 10007173 undefined | 7 | 2 | 4254 | 78 | 78 | 7/5/2021 9:25:59 AM | ||||||||||||||||||||||||||||||
| 442847 | 6174 | 7/5/2021 9:24:12 AM | 7/5/2021 9:24:13 AM | IVR call: balance | Received call for balance for account 10293407 undefined | 7 | 2 | 5302 | 78 | 78 | 7/5/2021 9:24:13 AM | ||||||||||||||||||||||||||||||
| 442841 | 5495 | 7/5/2021 9:21:47 AM | 7/5/2021 9:22:10 AM | IVR call: statement | Received call for statement for account 10356684 sent message: 852 | 8 | 2 | 4658 | 79 | 79 | 7/5/2021 9:22:10 AM | 116581 | |||||||||||||||||||||||||||||
| 442839 | 5495 | 7/5/2021 9:20:44 AM | 7/5/2021 9:20:44 AM | IVR call: balance | Received call for balance for account 10356684 undefined | 7 | 2 | 4658 | 78 | 78 | 7/5/2021 9:20:44 AM | ||||||||||||||||||||||||||||||
| 442834 | 7604 | 7/5/2021 9:19:10 AM | 7/5/2021 9:19:11 AM | IVR call:$595 | Received call for $1289 for account 10345478 | 6656 | 7/5/2021 9:19:11 AM | ||||||||||||||||||||||||||||||||||
| 7603 | 7/5/2021 9:16:17 AM | 1/18/2023 11:39:07 AM | Leak credit | Kindly assess leak reported on 26/06/2021<div><br></div><div>qrc response:</div><div>Please log a new query and upload a signed copy of the plumbers letter stating what was repaired with date of repairs. Account will be assessed with 06 month policy adjustments in the interim.</div><div><br></div><div><b>qrc response</b></div><div><b>six months policy adjustment done for 2018 and 2019 period, journal waiting to be authorised, date processed 04/01/2023</b></div><br><b>Journal Number</b>: [488118] | 27 | 3 | 6655 | 17 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-05T09:15:17.558Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-15T10:24:17.025Z"}] | 1 | 96 | 1/18/2023 11:39:07 AM | 141226 | 7 | 7 | ||||||||||||||||||||||
| 7602 | 7/5/2021 9:13:17 AM | 7/2/2022 9:38:26 AM | water | billing for 05/2021 h/c meter faulty<div><br></div><div>Requested meter inspection on account and awaiting feedback.</div> | 30 | 3 | 6654 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-07-05T09:13:19.165Z"}] | 1 | 67 | 15 | ||||||||||||||||||||||||||
| 7595 | 7/5/2021 9:05:00 AM | 8/8/2021 6:01:37 AM | Meter back charged due to Unread period older than 6 months | <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Meter back charged due to Unread period older than 6 months 2020.11</span><br/><b>Journal Number</b>: [459802] | 24 | 3 | 6653 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-07-05T09:06:50.371Z"}] | 1 | 95 | 4 | ||||||||||||||||||||||||||
| 7600 | 7/5/2021 9:03:30 AM | 3/28/2022 6:35:04 AM | FIRE LEVY HAS BEEN CHARGE TWICE | FIRE LEVY HAS BEEN CHARGE TWICE<br/><b>Journal Number</b>: [879781] | 24 | 3 | 6652 | 2 | 23 | 3 | 105 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-07-05T09:02:30.814Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-13T06:56:50.944Z"}] | 3 | 105 | 4 | ||||||||||||||||||||||||||
| 442786 | 7601 | 7/5/2021 9:02:11 AM | 7/5/2021 9:02:13 AM | IVR call: balance | Received call for balance for account 10376794 undefined | 7 | 2 | 6651 | 78 | 78 | 7/5/2021 9:02:13 AM | ||||||||||||||||||||||||||||||
| 7599 | 7/5/2021 9:00:56 AM | 2/5/2022 8:58:12 AM | Leak credit | Kindy assess a leak on account, assessed on 25/05/2021<div><br></div><div>monitor account, consumption still high</div><div><b>Plumbers letter received</b>. consumption still high consumer to look for other possible leaks.</div> | 27 | 3 | 6650 | 75 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-05T08:59:56.787Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-05T09:10:51.354Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-05T09:21:17.003Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-15T10:21:34.944Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-27T07:34:40.181Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T10:16:04.228Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T10:21:32.096Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-05T08:57:24.757Z"}] | 1 | 96 | 17 | 2/5/2022 8:58:12 AM | 173 | 17 | ||||||||||||||||||||||
| 442775 | 7598 | 7/5/2021 8:58:05 AM | 7/5/2021 8:58:06 AM | IVR call: balance | Received call for balance for account 10060405 undefined | 7 | 2 | 6649 | 78 | 78 | 7/5/2021 8:58:06 AM | ||||||||||||||||||||||||||||||
| 442770 | 7597 | 7/5/2021 8:57:19 AM | 7/5/2021 8:57:20 AM | IVR call: balance | Received call for balance for account 10323792 undefined | 7 | 2 | 6648 | 78 | 78 | 7/5/2021 8:57:20 AM | ||||||||||||||||||||||||||||||
| 442760 | 7596 | 7/5/2021 8:53:19 AM | 5/15/2022 10:39:31 AM | IVR call: statement | Received call for statement for account 10269355 sent message: 851 | 8 | 2 | 6647 | 79 | [{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-15T10:39:14.126Z"}] | 79 | 5/15/2022 10:39:31 AM | 116580 | 3 |