Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1077120 40070 2/26/2023 3:22:44 PM 2/26/2023 3:23:36 PM IVR call: statement Received call for statement for account 10363564 sent message: 36255 8 2 15873 79
1077113 40069 2/26/2023 2:43:29 PM 2/26/2023 2:43:30 PM IVR call: balance Received call for balance for account 10141668 undefined 7 2 14923 78
1077095 40068 2/26/2023 1:36:09 PM 2/26/2023 1:36:25 PM IVR call: statement Received call for statement for account 10292555 sent message: 36254 8 2 666 79
1077092 40067 2/26/2023 1:34:17 PM 2/26/2023 1:34:17 PM IVR call: balance Received call for balance for account 10169481 undefined 7 2 4191 78
1077091 40066 2/26/2023 1:30:21 PM 2/26/2023 1:30:36 PM IVR call: statement Received call for statement for account 10407941 sent message: 36253 8 2 5293 79
1077090 40065 2/26/2023 1:29:33 PM 2/26/2023 1:29:48 PM IVR call: statement Received call for statement for account 10407941 sent message: 36252 8 2 5293 79
1077063 40064 2/26/2023 11:13:15 AM 2/26/2023 11:13:16 AM IVR call: balance Received call for balance for account 10013805 undefined 7 2 3930 78
1077051 40063 2/26/2023 11:04:33 AM 2/26/2023 11:04:34 AM IVR call: balance Received call for balance for account 10350765 undefined 7 2 3948 78
40062 2/26/2023 10:39:30 AM 3/12/2023 11:35:52 AM DUPLICATE IN REFUSE AND FIRE LEVY QUERIES Hi<div><br></div><div>Please urgently check the refuse and fire levy charges as they were duplicated.</div><div><br></div><div>Thanks</div><div>Barry</div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>Refuse and Fire Levy reversed Sept 2022.</div><div>Termination journal pending review - Oct 2022</div> 27 3 31159 18 5 2 23 4 119 3/12/2023 11:35:52 AM 144048 3 18 3
40061 2/26/2023 10:32:25 AM 4/29/2023 7:23:28 AM CHANGE OF OWNERSHIP QUERY Good day<div><br></div><div>Herewith letter confirming registration of transfer together with annexures.</div><div><br></div><div>Kindly attend to the finalising and closing of the account in the name of the Sellers and the opening of the account in the name of the Purchaser.</div><div><br></div><div>With thanks</div><div><br></div><div><br></div><div>CINDY CLOETE</div><div>CONVEYANCING</div><div>SMITH TABATA ATTORNEYS | EAST LONDON</div><div><br></div><div><b>Query Resolved </b>: All services tranfared to the new owner&nbsp;</div> 27 3 31158 18 5 2 23 6 122 4/29/2023 7:23:28 AM 17 18 17
1076955 40060 2/26/2023 9:37:01 AM 2/26/2023 9:37:20 AM IVR call: statement Received call for statement for account 10153642 sent message: 36231 8 2 6316 79
40059 2/26/2023 9:35:32 AM 4/29/2023 9:10:20 AM CHANGE OF OWNERSHIP QUERY Good day&nbsp;<div><br></div><div>Herewith letter confirming registration of transfer together with annexures.</div><div><br></div><div>Kindly attend to the finalising and closing of the account in the name of the Seller and the opening of the account in the name of the Purchasers.</div><div><br></div><div>Kind regards</div><div><br></div><div>ROXANNE BOUCHER</div><div>CONVEYANCING</div><div>SMITH TABATA ATTORNEYS | EAST LONDON</div> 27 3 31156 18 5 2 23 6 122 4/29/2023 9:10:20 AM 17 18 17
1076928 40058 2/26/2023 9:16:10 AM 2/26/2023 9:16:11 AM IVR call: balance Received call for balance for account 10367053 undefined 7 2 19810 78
1076918 40057 2/26/2023 9:03:17 AM 2/26/2023 9:03:18 AM IVR call: balance Received call for balance for account 10424391 undefined 7 2 5910 78
1076876 40056 2/26/2023 8:12:58 AM 2/26/2023 8:12:59 AM IVR call: balance Received call for balance for account 10038259 undefined 7 2 6117 78
40054 2/26/2023 5:37:21 AM 5/30/2023 6:44:08 AM Six months policy Six months policy<div><br></div><div>6 Months policy adjustment from 2021.09.22-2022.11.05 (This part of information is from query ref#96520 which was closed as two queries were opened under the same account number.</div> 23 3 31152 30 15 3 23 1 101 30 778
1076681 40053 2/25/2023 5:53:20 PM 2/25/2023 5:53:42 PM IVR call: statement Received call for statement for account 20202938 sent message: 36176 8 2 18600 79
1076670 40052 2/25/2023 5:07:07 PM 2/25/2023 5:07:08 PM IVR call: balance Received call for balance for account 10364782 undefined 7 2 21237 78
1076668 40051 2/25/2023 4:57:20 PM 2/25/2023 4:57:35 PM IVR call: statement Received call for statement for account 10153642 sent message: 36175 8 2 6316 79
1076667 40050 2/25/2023 4:56:46 PM 2/25/2023 4:56:47 PM IVR call: balance Received call for balance for account 10153642 undefined 7 2 6316 78