Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 443819 | 5652 | 7/6/2021 8:13:17 AM | 7/6/2021 8:13:18 AM | IVR call: balance | Received call for balance for account 10243577 undefined | 7 | 2 | 4808 | 78 | 78 | 7/6/2021 8:13:18 AM | ||||||||||||||||||||||||||||||
| 7670 | 7/6/2021 8:11:51 AM | 3/28/2022 7:25:06 AM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM | 4 | 3 | 6719 | 17 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-06T08:11:53.565Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-26T09:02:03.563Z"}] | 4 | 106 | 3/28/2022 7:25:06 AM | 17 | 4 | |||||||||||||||||||||||
| 7664 | 7/6/2021 8:01:03 AM | 3/28/2022 7:07:05 AM | WATER QUERY | WATER QUERY<div>Journal Done</div> | 27 | 3 | 6718 | 15 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-07-06T08:00:03.025Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T10:55:37.527Z"}] | 1 | 101 | 17 | 3/28/2022 7:07:05 AM | 15 | 17 | ||||||||||||||||||||||
| 443801 | 5187 | 7/6/2021 7:57:38 AM | 7/6/2021 7:57:39 AM | IVR call: balance | Received call for balance for account 10024802 undefined | 7 | 2 | 4369 | 78 | 78 | 7/6/2021 7:57:39 AM | ||||||||||||||||||||||||||||||
| 7669 | 7/6/2021 7:56:59 AM | 9/1/2021 12:38:11 PM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL OF CHARGE,NOT COLLECTED BY BCMM<br/><b>Journal Number</b>: [121239] | 24 | 3 | 6717 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-06T07:57:01.390Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-01T12:35:41.860Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-01T12:35:51.833Z"}] | 4 | 106 | 4 | ||||||||||||||||||||||||||
| 443800 | 7/6/2021 7:56:49 AM | 7/6/2021 7:56:54 AM | IVR call:$605 | Received call for $1299 for account undefined | 7/6/2021 7:56:54 AM | ||||||||||||||||||||||||||||||||||||
| 443795 | 7668 | 7/6/2021 7:54:32 AM | 7/6/2021 7:54:32 AM | IVR call:$604 | Received call for $1298 for account 10358199 | 6716 | 7/6/2021 7:54:32 AM | ||||||||||||||||||||||||||||||||||
| 443796 | 5187 | 7/6/2021 7:54:25 AM | 7/6/2021 7:54:32 AM | IVR call: balance | Received call for balance for account 10024802 undefined | 7 | 2 | 4369 | 78 | 78 | 7/6/2021 7:54:32 AM | ||||||||||||||||||||||||||||||
| 443785 | 7667 | 7/6/2021 7:49:38 AM | 7/6/2021 7:49:59 AM | IVR call: statement | Received call for statement for account 10383408 sent message: 876 | 8 | 2 | 6715 | 79 | 79 | 7/6/2021 7:49:59 AM | 116605 | |||||||||||||||||||||||||||||
| 443777 | 7666 | 7/6/2021 7:47:53 AM | 7/6/2021 7:47:54 AM | IVR call: balance | Received call for balance for account 10352037 undefined | 7 | 2 | 6714 | 78 | 78 | 7/6/2021 7:47:54 AM | ||||||||||||||||||||||||||||||
| 443768 | 7660 | 7/6/2021 7:42:36 AM | 7/6/2021 7:42:38 AM | IVR call: balance | Received call for balance for account 10407154 undefined | 7 | 2 | 6710 | 78 | 78 | 7/6/2021 7:42:38 AM | ||||||||||||||||||||||||||||||
| 443763 | 7665 | 7/6/2021 7:40:17 AM | 7/6/2021 7:40:17 AM | IVR call:$603 | Received call for $1297 for account 10238018 | 6713 | 7/6/2021 7:40:17 AM | ||||||||||||||||||||||||||||||||||
| 443762 | 7663 | 7/6/2021 7:39:05 AM | 7/6/2021 7:39:07 AM | IVR call: balance | Received call for balance for account 10041053 undefined | 7 | 2 | 6712 | 78 | 78 | 7/6/2021 7:39:07 AM | ||||||||||||||||||||||||||||||
| 6940 | 7/6/2021 7:38:45 AM | 7/4/2022 7:27:01 AM | water | under ground leak/plumbers letter | 3 | 6040 | 2 | 23 | 1 | 96 | 1 | 96 | |||||||||||||||||||||||||||||
| 443759 | 7663 | 7/6/2021 7:38:13 AM | 7/6/2021 7:38:33 AM | IVR call: statement | Received call for statement for account 10041053 sent message: 875 | 8 | 2 | 6712 | 79 | 79 | 7/6/2021 7:38:33 AM | 116604 | |||||||||||||||||||||||||||||
| 443754 | 7660 | 7/6/2021 7:35:35 AM | 7/6/2021 7:35:37 AM | IVR call: balance | Received call for balance for account 10407154 undefined | 7 | 2 | 6710 | 78 | 78 | 7/6/2021 7:35:37 AM | ||||||||||||||||||||||||||||||
| 443755 | 7662 | 7/6/2021 7:35:26 AM | 6/10/2022 1:34:54 PM | IVR call: balance | Received call for balance for account 10018088 undefined <div>leak credit journal done for 202009, average 14kl</div> | 27 | 3 | 2030 | 2 | 23 | 78 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T11:43:56.655Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T12:02:44.139Z"}] | 1 | 96 | 6/10/2022 1:34:38 PM | 3 | 3 | ||||||||||||||||||||||||
| 443748 | 7660 | 7/6/2021 7:33:44 AM | 7/6/2021 7:34:09 AM | IVR call: statement | Received call for statement for account 10407154 sent message: 874 | 8 | 2 | 6710 | 79 | 79 | 7/6/2021 7:34:09 AM | 116603 | |||||||||||||||||||||||||||||
| 7661 | 7/6/2021 7:30:16 AM | 3/28/2022 7:10:22 AM | WATER QUERY | DISPUTE WATER CHARGES OF APRIL 2021 THERE WAS NO LEAK | 3 | 6711 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-07-06T07:29:15.735Z"}] | 1 | 67 | 14 | |||||||||||||||||||||||||||
| 443738 | 7604 | 7/6/2021 7:20:58 AM | 7/6/2021 7:21:39 AM | IVR call: statement | Received call for statement for account 10345478 sent message: 873 | 8 | 2 | 6656 | 79 | 79 | 7/6/2021 7:21:39 AM | 116602 |