Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
444268 7701 7/6/2021 12:05:17 PM 7/6/2021 12:06:32 PM IVR call: statement Received call for statement for account 10297193 sent message: 892 8 2 6747 79 79 7/6/2021 12:06:32 PM 116621
444259 7631 7/6/2021 11:52:45 AM 7/6/2021 11:53:12 AM IVR call: statement Received call for statement for account 10020273 sent message: 891 8 2 6683 79 79 7/6/2021 11:53:12 AM 116620
444258 7631 7/6/2021 11:51:48 AM 7/6/2021 11:51:48 AM IVR call:$610 Received call for $1304 for account 10020273 6683 7/6/2021 11:51:48 AM
7699 7/6/2021 11:48:12 AM 3/28/2022 7:10:22 AM Meter back charged due to Unread period older than 6 months (6 Month Policy) <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Meter back charged due to Unread period older than 6 months (6 Month Policy)</span><div><span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">2020.10&nbsp;</span></div><br/><b>Journal Number</b>: [460435] 24 3 6746 4 23 1 95 [{"op":"R","uid":"4","un":"babalwam","dt":"2021-07-06T11:47:12.289Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-18T12:06:39.042Z"}] 1 95 196
444242 7700 7/6/2021 11:44:57 AM 7/6/2021 11:44:59 AM IVR call: balance Received call for balance for account 10285777 undefined 7 2 6745 78 78 7/6/2021 11:44:59 AM
7698 7/6/2021 11:37:03 AM 7/6/2021 11:37:03 AM 2
444228 7697 7/6/2021 11:36:10 AM 7/6/2021 11:36:11 AM IVR call: balance Received call for balance for account 10001754 undefined 7 2 6744 78 78 7/6/2021 11:36:11 AM
444226 7696 7/6/2021 11:35:58 AM 7/6/2021 11:35:59 AM IVR call: balance Received call for balance for account 10424516 undefined 7 2 6742 78 78 7/6/2021 11:35:59 AM
444221 7697 7/6/2021 11:35:32 AM 7/6/2021 11:35:35 AM IVR call: balance Received call for balance for account 10001754 undefined 7 2 6744 78 78 7/6/2021 11:35:35 AM
7695 7/6/2021 11:35:25 AM 7/6/2021 11:35:25 AM 2 6743
7695 7/6/2021 11:34:38 AM 4/12/2022 9:47:18 AM water 2020/09 billing high consumption billed 82kl for one mth 3 6743 2 23 1 67 1 67
444216 7696 7/6/2021 11:34:31 AM 7/6/2021 11:34:33 AM IVR call: balance Received call for balance for account 10424516 undefined 7 2 6742 78 78 7/6/2021 11:34:33 AM
6098 7/6/2021 11:32:41 AM 7/6/2021 11:32:41 AM 2 5228
444182 5124 7/6/2021 11:22:54 AM 7/6/2021 11:22:54 AM IVR call:$609 Received call for $1303 for account 10271300 4305 7/6/2021 11:22:54 AM
444178 6098 7/6/2021 11:22:15 AM 7/6/2021 11:22:37 AM IVR call: statement Received call for statement for account 10017588 sent message: 890 8 2 5228 79 79 7/6/2021 11:22:37 AM 116619
7691 7/6/2021 11:17:43 AM 8/8/2021 6:01:37 AM water back charge of 12mths on billing of 2021/07<div>consumer says her is 1511 taken on 03/07/2021</div> 3 6739 2 23 1 95 [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-07-06T11:17:44.850Z"}] 1 95 25
444163 6098 7/6/2021 11:17:24 AM 7/6/2021 11:17:58 AM IVR call: statement Received call for statement for account 10017588 sent message: 889 8 2 5228 79 79 7/6/2021 11:17:58 AM 116618
444160 7693 7/6/2021 11:17:21 AM 7/6/2021 11:17:22 AM IVR call: balance Received call for balance for account 10178261 undefined 7 2 6741 78 78 7/6/2021 11:17:22 AM
444162 5804 7/6/2021 11:17:20 AM 7/6/2021 11:17:22 AM IVR call: balance Received call for balance for account 10194168 undefined 7 2 4950 78 78 7/6/2021 11:17:22 AM
444147 7692 7/6/2021 11:11:46 AM 7/6/2021 11:12:15 AM IVR call: statement Received call for statement for account 10393829 sent message: 888 8 2 6740 79 79 7/6/2021 11:12:15 AM 116617