Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 446568 | 5359 | 7/9/2021 8:44:53 AM | 7/9/2021 8:44:54 AM | IVR call: balance | Received call for balance for account 10012801 undefined | 7 | 2 | 4525 | 78 | 78 | 7/9/2021 8:44:54 AM | ||||||||||||||||||||||||||||||
| 446566 | 7831 | 7/9/2021 8:43:00 AM | 7/9/2021 8:43:16 AM | IVR call: meter-reading | Received call for meter-reading for account 10057421 Meter reading: [87] Meter type: [water] | 10 | 2 | 6872 | 81 | 81 | |||||||||||||||||||||||||||||||
| 446562 | 7831 | 7/9/2021 8:41:30 AM | 7/9/2021 8:41:51 AM | IVR call: meter-reading | Received call for meter-reading for account 10057421 Meter reading: [0087] Meter type: [water] | 10 | 2 | 6872 | 81 | 81 | |||||||||||||||||||||||||||||||
| 446556 | 7830 | 7/9/2021 8:31:51 AM | 7/9/2021 8:31:52 AM | IVR call: balance | Received call for balance for account 10037957 undefined | 7 | 2 | 4966 | 78 | 78 | 7/9/2021 8:31:52 AM | ||||||||||||||||||||||||||||||
| 446554 | 7830 | 7/9/2021 8:30:52 AM | 7/9/2021 8:30:54 AM | IVR call: balance | Received call for balance for account 10037957 undefined | 7 | 2 | 4966 | 78 | 78 | 7/9/2021 8:30:54 AM | ||||||||||||||||||||||||||||||
| 446528 | 7004 | 7/9/2021 8:15:20 AM | 7/9/2021 8:15:51 AM | IVR call: statement | Received call for statement for account 10178093 sent message: 946 | 8 | 2 | 6102 | 79 | 79 | 7/9/2021 8:15:51 AM | 116675 | |||||||||||||||||||||||||||||
| 446516 | 6162 | 7/9/2021 8:11:38 AM | 7/9/2021 8:11:59 AM | IVR call: statement | Received call for statement for account 10052081 sent message: 945 | 8 | 2 | 5291 | 79 | 79 | 7/9/2021 8:11:59 AM | 116674 | |||||||||||||||||||||||||||||
| 446515 | 7829 | 7/9/2021 8:11:32 AM | 7/9/2021 8:11:33 AM | IVR call: balance | Received call for balance for account 10015498 undefined | 7 | 2 | 6871 | 78 | 78 | 7/9/2021 8:11:33 AM | ||||||||||||||||||||||||||||||
| 446503 | 6162 | 7/9/2021 8:05:32 AM | 7/9/2021 8:05:34 AM | IVR call: balance | Received call for balance for account 10052081 undefined | 7 | 2 | 5291 | 78 | 78 | 7/9/2021 8:05:34 AM | ||||||||||||||||||||||||||||||
| 446499 | 6162 | 7/9/2021 8:02:21 AM | 7/9/2021 8:02:22 AM | IVR call: balance | Received call for balance for account 10052081 undefined | 7 | 2 | 5291 | 78 | 78 | 7/9/2021 8:02:22 AM | ||||||||||||||||||||||||||||||
| 446496 | 7827 | 7/9/2021 7:59:38 AM | 10/14/2021 12:16:02 PM | IVR call: statement | Received call for statement for account 10384812 sent message: 944 | 8 | 2 | 628 | 79 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T12:16:02.428Z"}] | 79 | 10/14/2021 12:16:02 PM | 116673 | 17 | |||||||||||||||||||||||||||
| 446494 | 5337 | 7/9/2021 7:58:31 AM | 7/9/2021 7:58:33 AM | IVR call: balance | Received call for balance for account 10165160 undefined | 7 | 2 | 4504 | 78 | 78 | 7/9/2021 7:58:33 AM | ||||||||||||||||||||||||||||||
| 446492 | 5129 | 7/9/2021 7:56:46 AM | 7/9/2021 7:56:48 AM | IVR call: balance | Received call for balance for account 10026663 undefined | 7 | 2 | 4309 | 78 | 78 | 7/9/2021 7:56:48 AM | ||||||||||||||||||||||||||||||
| 446488 | 7828 | 7/9/2021 7:52:53 AM | 7/9/2021 7:53:14 AM | IVR call: statement | Received call for statement for account 10427722 sent message: 943 | 8 | 2 | 6870 | 79 | 79 | 7/9/2021 7:53:14 AM | 116672 | |||||||||||||||||||||||||||||
| 446487 | 7827 | 7/9/2021 7:52:10 AM | 7/9/2021 7:52:13 AM | IVR call: balance | Received call for balance for account 10384812 undefined | 7 | 2 | 628 | 78 | 78 | 7/9/2021 7:52:13 AM | ||||||||||||||||||||||||||||||
| 446464 | 7826 | 7/9/2021 7:29:56 AM | 7/9/2021 7:29:57 AM | IVR call:$629 | Received call for $1323 for account 10284463 | 6869 | 7/9/2021 7:29:57 AM | ||||||||||||||||||||||||||||||||||
| 446433 | 7825 | 7/9/2021 7:08:15 AM | 7/9/2021 7:08:16 AM | IVR call: balance | Received call for balance for account 10239740 undefined | 7 | 2 | 6868 | 78 | 78 | 7/9/2021 7:08:16 AM | ||||||||||||||||||||||||||||||
| 446432 | 7825 | 7/9/2021 7:07:10 AM | 7/9/2021 7:07:12 AM | IVR call: balance | Received call for balance for account 10239740 undefined | 7 | 2 | 6868 | 78 | 78 | 7/9/2021 7:07:12 AM | ||||||||||||||||||||||||||||||
| 7821 | 7/9/2021 6:51:25 AM | 4/12/2022 9:39:10 AM | Meter back charged due to Unread period older than 6 months (6 Month Policy) | <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Meter back charged due to Unread period older than 6 months (6 Month Policy) 2020.11</span><br/><b>Journal Number</b>: [461905] | 24 | 3 | 6867 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-07-09T06:50:23.216Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-07-09T06:50:30.938Z"}] | 1 | 95 | 4 | ||||||||||||||||||||||||||
| 446388 | 7824 | 7/9/2021 6:43:05 AM | 7/9/2021 6:43:39 AM | IVR call: statement | Received call for statement for account 10432748 sent message: 942 | 8 | 2 | 6866 | 79 | 79 | 7/9/2021 6:43:39 AM | 116671 |