Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 7839 | 7/9/2021 10:33:15 AM | 4/12/2022 9:43:30 AM | water | 2020/10/24 consumer billed for 38kl for one mth and is querying that billing | 3 | 6881 | 2 | 23 | 1 | 67 | 1 | 67 | |||||||||||||||||||||||||||||
| 446729 | 7838 | 7/9/2021 10:30:36 AM | 7/9/2021 10:30:36 AM | IVR call:$630 | Received call for $1324 for account 10209034 | 6880 | 7/9/2021 10:30:36 AM | ||||||||||||||||||||||||||||||||||
| 446725 | 7223 | 7/9/2021 10:28:49 AM | 7/9/2021 10:28:51 AM | IVR call: balance | Received call for balance for account 10424733 undefined | 7 | 2 | 6305 | 78 | 78 | 7/9/2021 10:28:51 AM | ||||||||||||||||||||||||||||||
| 7837 | 7/9/2021 10:18:31 AM | 7/9/2021 10:18:32 AM | 2 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-07-09T10:17:28.807Z"}] | 73 | ||||||||||||||||||||||||||||||||||||
| 446695 | 6037 | 7/9/2021 10:15:08 AM | 7/9/2021 10:15:33 AM | IVR call: statement | Received call for statement for account 10040977 sent message: 950 | 8 | 2 | 5170 | 79 | 79 | 7/9/2021 10:15:33 AM | 116679 | |||||||||||||||||||||||||||||
| 446693 | 7836 | 7/9/2021 10:14:33 AM | 7/9/2021 10:14:53 AM | IVR call: statement | Received call for statement for account 10373900 sent message: 949 | 8 | 2 | 6877 | 79 | 79 | 7/9/2021 10:14:53 AM | 116678 | |||||||||||||||||||||||||||||
| 446688 | 7835 | 7/9/2021 10:11:16 AM | 7/9/2021 10:11:18 AM | IVR call: balance | Received call for balance for account 10264578 undefined | 7 | 2 | 6876 | 78 | 78 | 7/9/2021 10:11:18 AM | ||||||||||||||||||||||||||||||
| 446687 | 7835 | 7/9/2021 10:10:16 AM | 7/9/2021 10:10:18 AM | IVR call: balance | Received call for balance for account 10264578 undefined | 7 | 2 | 6876 | 78 | 78 | 7/9/2021 10:10:18 AM | ||||||||||||||||||||||||||||||
| 446670 | 5914 | 7/9/2021 9:59:56 AM | 7/9/2021 9:59:58 AM | IVR call: balance | Received call for balance for account 10351555 undefined | 7 | 2 | 5054 | 78 | 78 | 7/9/2021 9:59:58 AM | ||||||||||||||||||||||||||||||
| 446669 | 7834 | 7/9/2021 9:57:26 AM | 7/9/2021 9:57:46 AM | IVR call: meter-reading | Received call for meter-reading for account 10411328 Meter reading: [496] Meter type: [water] | 10 | 2 | 6875 | 81 | 81 | |||||||||||||||||||||||||||||||
| 446666 | 5982 | 7/9/2021 9:52:01 AM | 7/9/2021 9:52:02 AM | IVR call: balance | Received call for balance for account 10425561 undefined | 7 | 2 | 5119 | 78 | 78 | 7/9/2021 9:52:02 AM | ||||||||||||||||||||||||||||||
| 446663 | 5982 | 7/9/2021 9:51:07 AM | 7/9/2021 9:51:09 AM | IVR call: balance | Received call for balance for account 10425561 undefined | 7 | 2 | 5119 | 78 | 78 | 7/9/2021 9:51:09 AM | ||||||||||||||||||||||||||||||
| 446662 | 5982 | 7/9/2021 9:50:24 AM | 7/9/2021 9:50:26 AM | IVR call: balance | Received call for balance for account 10425561 undefined | 7 | 2 | 5119 | 78 | 78 | 7/9/2021 9:50:26 AM | ||||||||||||||||||||||||||||||
| 7203 | 7/9/2021 9:35:39 AM | 3/28/2022 6:35:04 AM | water | Duplicate query done | 27 | 3 | 6289 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-31T06:54:57.031Z"}] | 1 | 111 | 17 | 3/28/2022 6:35:04 AM | 5 | 17 | ||||||||||||||||||||||
| 446630 | 6140 | 7/9/2021 9:18:36 AM | 7/9/2021 9:19:00 AM | IVR call: statement | Received call for statement for account 10359336 sent message: 948 | 8 | 2 | 5270 | 79 | 79 | 7/9/2021 9:19:00 AM | 116677 | |||||||||||||||||||||||||||||
| 446629 | 6140 | 7/9/2021 9:17:26 AM | 7/9/2021 9:17:29 AM | IVR call: balance | Received call for balance for account 10359336 undefined | 7 | 2 | 5270 | 78 | 78 | 7/9/2021 9:17:29 AM | ||||||||||||||||||||||||||||||
| 446615 | 7833 | 7/9/2021 9:11:29 AM | 7/9/2021 9:11:31 AM | IVR call: balance | Received call for balance for account 10413267 undefined | 7 | 2 | 6874 | 78 | 78 | 7/9/2021 9:11:31 AM | ||||||||||||||||||||||||||||||
| 446610 | 7832 | 7/9/2021 9:06:55 AM | 7/9/2021 9:06:57 AM | IVR call: balance | Received call for balance for account 10216144 undefined | 7 | 2 | 6873 | 78 | 78 | 7/9/2021 9:06:57 AM | ||||||||||||||||||||||||||||||
| 446606 | 7832 | 7/9/2021 9:03:09 AM | 8/11/2021 12:23:41 PM | IVR call: balance | Received call for balance for account 10216144 undefined | 7 | 2 | 6873 | 78 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-11T12:23:41.220Z"}] | 78 | 8/11/2021 12:23:41 PM | 20 | ||||||||||||||||||||||||||||
| 446591 | 5931 | 7/9/2021 8:55:17 AM | 7/9/2021 8:55:47 AM | IVR call: statement | Received call for statement for account 10425486 sent message: 947 | 8 | 2 | 5069 | 79 | 79 | 7/9/2021 8:55:47 AM | 116676 |