Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 452166 | 8018 | 7/15/2021 12:17:18 PM | 7/15/2021 12:17:19 PM | IVR call: balance | Received call for balance for account 10418457 undefined | 7 | 2 | 7050 | 78 | 78 | 7/15/2021 12:17:19 PM | ||||||||||||||||||||||||||||||
| 5050 | 7/15/2021 12:04:39 PM | 3/28/2022 7:10:22 AM | Account should be closed | Journal processed for credit <br/><b>Journal Number</b>: [514405]<br/><b>Journal Amount</b>: [-R2,052.71] | 27 | 3 | 4233 | 11 | 2 | 23 | 1 | 50 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-07-15T12:03:33.815Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-15T12:53:06.414Z"}] | 1 | 50 | 3/28/2022 7:10:22 AM | 11 | 3 | |||||||||||||||||||||||
| 452151 | 8017 | 7/15/2021 12:03:32 PM | 7/15/2021 12:03:34 PM | IVR call: balance | Received call for balance for account 10389420 undefined | 7 | 2 | 7049 | 78 | 78 | 7/15/2021 12:03:34 PM | ||||||||||||||||||||||||||||||
| 452111 | 8016 | 7/15/2021 11:43:36 AM | 7/15/2021 11:43:38 AM | IVR call: balance | Received call for balance for account 10385235 undefined | 7 | 2 | 7048 | 78 | 78 | 7/15/2021 11:43:38 AM | ||||||||||||||||||||||||||||||
| 452110 | 7/15/2021 11:43:06 AM | 7/15/2021 11:43:06 AM | IVR call:$652 | Received call for $1346 for account undefined | 7/15/2021 11:43:06 AM | ||||||||||||||||||||||||||||||||||||
| 452030 | 6274 | 7/15/2021 10:48:15 AM | 7/15/2021 10:48:16 AM | IVR call: balance | Received call for balance for account 10228557 undefined | 7 | 2 | 5398 | 78 | 78 | 7/15/2021 10:48:16 AM | ||||||||||||||||||||||||||||||
| 452029 | 6274 | 7/15/2021 10:47:17 AM | 7/15/2021 10:47:19 AM | IVR call: balance | Received call for balance for account 10228557 undefined | 7 | 2 | 5398 | 78 | 78 | 7/15/2021 10:47:19 AM | ||||||||||||||||||||||||||||||
| 452018 | 8013 | 7/15/2021 10:37:01 AM | 7/15/2021 10:37:22 AM | IVR call: meter-reading | Received call for meter-reading for account 10381094 Meter reading: [529] Meter type: [water] | 10 | 2 | 7045 | 81 | 81 | |||||||||||||||||||||||||||||||
| 452011 | 8015 | 7/15/2021 10:33:28 AM | 7/15/2021 10:33:53 AM | IVR call: statement | Received call for statement for account 10172179 sent message: 1051 | 8 | 2 | 7047 | 79 | 79 | 7/15/2021 10:33:53 AM | 116780 | |||||||||||||||||||||||||||||
| 452004 | 6120 | 7/15/2021 10:27:42 AM | 7/15/2021 10:27:43 AM | IVR call: balance | Received call for balance for account 10292369 undefined | 7 | 2 | 5251 | 78 | 78 | 7/15/2021 10:27:43 AM | ||||||||||||||||||||||||||||||
| 451998 | 5119 | 7/15/2021 10:26:24 AM | 7/15/2021 10:26:43 AM | IVR call: statement | Received call for statement for account 10380500 sent message: 1050 | 8 | 2 | 4298 | 79 | 79 | 7/15/2021 10:26:43 AM | 116779 | |||||||||||||||||||||||||||||
| 451992 | 8014 | 7/15/2021 10:25:37 AM | 10/29/2021 9:58:17 AM | IVR call:$651 | Received call for $1345 for account 10350800 | 7046 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-29T09:58:17.648Z"}] | 10/29/2021 9:58:17 AM | 230 | ||||||||||||||||||||||||||||||||
| 451989 | 5119 | 7/15/2021 10:24:26 AM | 7/15/2021 10:24:46 AM | IVR call: meter-reading | Received call for meter-reading for account 10380500 Meter reading: [0813] Meter type: [water] | 10 | 2 | 4298 | 81 | 81 | |||||||||||||||||||||||||||||||
| 451987 | 8013 | 7/15/2021 10:23:20 AM | 7/15/2021 10:23:41 AM | IVR call: statement | Received call for statement for account 10381094 sent message: 1049 | 8 | 2 | 7045 | 79 | 79 | 7/15/2021 10:23:41 AM | 116778 | |||||||||||||||||||||||||||||
| 451985 | 8013 | 7/15/2021 10:22:17 AM | 7/15/2021 10:22:19 AM | IVR call: balance | Received call for balance for account 10381094 undefined | 7 | 2 | 7045 | 78 | 78 | 7/15/2021 10:22:19 AM | ||||||||||||||||||||||||||||||
| 451980 | 4698 | 7/15/2021 10:18:56 AM | 7/15/2021 10:18:57 AM | IVR call: balance | Received call for balance for account 10049361 undefined | 7 | 2 | 3082 | 78 | 78 | 7/15/2021 10:18:57 AM | ||||||||||||||||||||||||||||||
| 451979 | 6345 | 7/15/2021 10:18:50 AM | 7/15/2021 10:18:51 AM | IVR call: balance | Received call for balance for account 10049731 undefined | 7 | 2 | 5464 | 78 | 78 | 7/15/2021 10:18:51 AM | ||||||||||||||||||||||||||||||
| 451978 | 8012 | 7/15/2021 10:18:10 AM | 12/3/2021 11:29:23 AM | IVR call: meter-reading | Received call for meter-reading for account 10152722 Meter reading: [288] Meter type: [water] | 30 | 2 | 7044 | 81 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-12-03T10:09:39.672Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-03T11:27:37.888Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-03T11:27:58.252Z"}] | 77 | 17 | 17 | ||||||||||||||||||||||||||||
| 451976 | 8012 | 7/15/2021 10:16:26 AM | 7/15/2021 10:16:26 AM | IVR call:$650 | Received call for $1344 for account 10152722 | 7044 | 7/15/2021 10:16:26 AM | ||||||||||||||||||||||||||||||||||
| 451975 | 8011 | 7/15/2021 10:16:01 AM | 7/15/2021 10:16:03 AM | IVR call: balance | Received call for balance for account 10394966 undefined | 7 | 2 | 7043 | 78 | 78 | 7/15/2021 10:16:03 AM |