Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 452364 | 8028 | 7/15/2021 2:38:11 PM | 7/15/2021 2:38:49 PM | IVR call: statement | Received call for statement for account 10398247 sent message: 1054 | 8 | 2 | 7063 | 79 | 79 | 7/15/2021 2:38:49 PM | 116783 | |||||||||||||||||||||||||||||
| 452346 | 8027 | 7/15/2021 2:19:41 PM | 7/15/2021 2:20:26 PM | IVR call: statement | Received call for statement for account 10186517 sent message: 1053 | 8 | 2 | 7062 | 79 | 79 | 7/15/2021 2:20:26 PM | 116782 | |||||||||||||||||||||||||||||
| 452340 | 8026 | 7/15/2021 2:14:42 PM | 7/15/2021 2:14:43 PM | IVR call: balance | Received call for balance for account 10350955 undefined | 7 | 2 | 7061 | 78 | 78 | 7/15/2021 2:14:43 PM | ||||||||||||||||||||||||||||||
| 452336 | 8026 | 7/15/2021 2:13:53 PM | 7/15/2021 2:13:55 PM | IVR call: balance | Received call for balance for account 10350955 undefined | 7 | 2 | 7061 | 78 | 78 | 7/15/2021 2:13:55 PM | ||||||||||||||||||||||||||||||
| 452329 | 6353 | 7/15/2021 2:10:33 PM | 7/15/2021 2:10:35 PM | IVR call: balance | Received call for balance for account 10362192 undefined | 7 | 2 | 5472 | 78 | 78 | 7/15/2021 2:10:35 PM | ||||||||||||||||||||||||||||||
| 452324 | 7044 | 7/15/2021 2:05:38 PM | 7/15/2021 2:05:39 PM | IVR call: balance | Received call for balance for account 10360457 undefined | 7 | 2 | 6142 | 78 | 78 | 7/15/2021 2:05:39 PM | ||||||||||||||||||||||||||||||
| 452313 | 8025 | 7/15/2021 1:59:48 PM | 7/15/2021 2:00:04 PM | IVR call: meter-reading | Received call for meter-reading for account 20139757 Meter reading: [501477] Meter type: [water] | 10 | 2 | 7060 | 81 | 81 | |||||||||||||||||||||||||||||||
| 452306 | 8024 | 7/15/2021 1:52:57 PM | 7/15/2021 1:52:59 PM | IVR call: balance | Received call for balance for account 10394311 undefined | 7 | 2 | 7059 | 78 | 78 | 7/15/2021 1:52:59 PM | ||||||||||||||||||||||||||||||
| 452302 | 8023 | 7/15/2021 1:51:03 PM | 7/15/2021 1:51:05 PM | IVR call: balance | Received call for balance for account 10404644 undefined | 7 | 2 | 7058 | 78 | 78 | 7/15/2021 1:51:05 PM | ||||||||||||||||||||||||||||||
| 452301 | 6601 | 7/15/2021 1:50:34 PM | 7/15/2021 1:50:36 PM | IVR call: balance | Received call for balance for account 10375937 undefined | 7 | 2 | 5724 | 78 | 78 | 7/15/2021 1:50:36 PM | ||||||||||||||||||||||||||||||
| 452292 | 8023 | 7/15/2021 1:30:53 PM | 7/15/2021 1:31:21 PM | IVR call: statement | Received call for statement for account 10404644 sent message: 1052 | 8 | 2 | 7058 | 79 | 79 | 7/15/2021 1:31:21 PM | 116781 | |||||||||||||||||||||||||||||
| 452288 | 8023 | 7/15/2021 1:29:26 PM | 7/15/2021 1:29:27 PM | IVR call: balance | Received call for balance for account 10404644 undefined | 7 | 2 | 7058 | 78 | 78 | 7/15/2021 1:29:27 PM | ||||||||||||||||||||||||||||||
| 452262 | 5782 | 7/15/2021 1:19:12 PM | 7/15/2021 1:19:12 PM | IVR call: balance | Received call for balance for account 10397045 undefined | 7 | 2 | 4929 | 78 | 78 | 7/15/2021 1:19:12 PM | ||||||||||||||||||||||||||||||
| 452249 | 8022 | 7/15/2021 1:14:03 PM | 7/15/2021 1:14:20 PM | IVR call: meter-reading | Received call for meter-reading for account 10010937 Meter reading: [388] Meter type: [water] | 10 | 2 | 7054 | 81 | 81 | |||||||||||||||||||||||||||||||
| 452200 | 8021 | 7/15/2021 12:44:51 PM | 7/15/2021 12:44:52 PM | IVR call: balance | Received call for balance for account 10090361 undefined | 7 | 2 | 7053 | 78 | 78 | 7/15/2021 12:44:52 PM | ||||||||||||||||||||||||||||||
| 8020 | 7/15/2021 12:42:02 PM | 7/15/2021 12:42:04 PM | 2 | 7052 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-07-15T12:42:04.196Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 8020 | 7/15/2021 12:41:47 PM | 7/15/2021 12:41:49 PM | 1 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-07-15T12:41:49.371Z"}] | 21 | ||||||||||||||||||||||||||||||||||||
| 452184 | 6255 | 7/15/2021 12:29:11 PM | 7/15/2021 12:29:13 PM | IVR call: balance | Received call for balance for account 10373854 undefined | 7 | 2 | 5379 | 78 | 78 | 7/15/2021 12:29:13 PM | ||||||||||||||||||||||||||||||
| 452180 | 8019 | 7/15/2021 12:27:49 PM | 7/15/2021 12:27:51 PM | IVR call: balance | Received call for balance for account 10271171 undefined | 7 | 2 | 7051 | 78 | 78 | 7/15/2021 12:27:51 PM | ||||||||||||||||||||||||||||||
| 5952 | 7/15/2021 12:19:58 PM | 7/3/2022 8:51:31 AM | water query | high water consumption<div><br></div><div>No meter on account.</div> | 27 | 3 | 5089 | 7 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-07-15T12:18:54.028Z"}] | 1 | 67 | 7/3/2022 8:51:30 AM | 15 | 15 |