Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1077803 40168 2/27/2023 9:03:09 AM 2/27/2023 9:03:10 AM IVR call: balance Received call for balance for account 10277546 undefined 7 2 31117 78
1077790 40167 2/27/2023 9:00:27 AM 2/27/2023 9:00:28 AM IVR call: balance Received call for balance for account 10418820 undefined 7 2 7448 78
1077786 40166 2/27/2023 8:59:42 AM 2/27/2023 8:59:43 AM IVR call: balance Received call for balance for account 10418820 undefined 7 2 7448 78
1077784 40165 2/27/2023 8:59:14 AM 2/27/2023 8:59:15 AM IVR call: balance Received call for balance for account 10430995 undefined 7 2 28798 78
1077767 40164 2/27/2023 8:53:11 AM 2/27/2023 8:53:13 AM IVR call: balance Received call for balance for account 10430995 undefined 7 2 28798 78
1077763 40163 2/27/2023 8:53:08 AM 2/27/2023 8:53:33 AM IVR call: statement Received call for statement for account 10390054 sent message: 36310 8 2 31176 79
3240 2/27/2023 8:52:14 AM 2/27/2023 8:56:52 AM WATER DUPLICATION OF METERS PLEASE REMOVE ONE AND CONSUMER HAS BEEN TAKEN READINGS 0000 FROM A DIFFERNT METER NO.222058954 PLEASE INVESTIGATE WHICH METER IS SRVING ON THE PROPERTY. 6 3 2790 114 17 2 23 1 112 201 201
40162 2/27/2023 8:50:47 AM 2/27/2023 8:50:50 AM water query. please apply six months policy  in march 2022. 6 3 31175 112 15 2 23 1 101 203
1077753 40161 2/27/2023 8:48:37 AM 2/27/2023 8:48:53 AM IVR call: statement Received call for statement for account 10063383 sent message: 36305 8 2 15507 79
1077746 40160 2/27/2023 8:45:26 AM 2/27/2023 8:45:44 AM IVR call: statement Received call for statement for account 10014668 sent message: 36304 8 2 7369 79
1077742 40159 2/27/2023 8:43:51 AM 2/27/2023 8:43:52 AM IVR call: balance Received call for balance for account 10150911 undefined 7 2 13025 78
1077733 40158 2/27/2023 8:41:06 AM 2/27/2023 8:41:07 AM IVR call: balance Received call for balance for account 10411100 undefined 7 2 16705 78
1077731 40157 2/27/2023 8:40:36 AM 2/27/2023 8:40:51 AM IVR call: statement Received call for statement for account 10037220 sent message: 36303 8 2 6211 79
1077728 40156 2/27/2023 8:40:12 AM 2/27/2023 8:40:13 AM IVR call: balance Received call for balance for account 10425569 undefined 7 2 5924 78
1077725 40155 2/27/2023 8:39:19 AM 2/27/2023 8:39:20 AM IVR call: balance Received call for balance for account 10150911 undefined 7 2 13025 78
1077724 40154 2/27/2023 8:38:46 AM 2/27/2023 8:39:04 AM IVR call: statement Received call for statement for account 10063491 sent message: 36302 8 2 27194 79
1077718 40153 2/27/2023 8:36:42 AM 2/27/2023 8:36:43 AM IVR call: balance Received call for balance for account 10439055 undefined 7 2 26840 78
1077713 40152 2/27/2023 8:33:54 AM 2/27/2023 8:33:55 AM IVR call: balance Received call for balance for account 10151047 undefined 7 2 6162 78
1077699 40151 2/27/2023 8:28:18 AM 2/27/2023 8:28:33 AM IVR call: statement Received call for statement for account 10377445 sent message: 36301 8 2 31174 79
1077698 40150 2/27/2023 8:28:06 AM 2/27/2023 8:28:10 AM IVR call: balance Received call for balance for account 20192084 undefined 7 2 11900 78