Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 456004 | 8140 | 7/19/2021 10:26:08 AM | 7/19/2021 10:26:36 AM | IVR call: statement | Received call for statement for account 10285888 sent message: 1098 | 8 | 2 | 297 | 79 | 79 | 7/19/2021 10:26:36 AM | 116827 | |||||||||||||||||||||||||||||
| 455997 | 5481 | 7/19/2021 10:24:48 AM | 7/19/2021 10:25:21 AM | IVR call: statement | Received call for statement for account 10049141 sent message: 1097 | 8 | 2 | 4642 | 79 | 79 | 7/19/2021 10:25:21 AM | 116826 | |||||||||||||||||||||||||||||
| 455990 | 8139 | 7/19/2021 10:20:58 AM | 7/19/2021 10:21:00 AM | IVR call: balance | Received call for balance for account 10247348 undefined | 7 | 2 | 4670 | 78 | 78 | 7/19/2021 10:21:00 AM | ||||||||||||||||||||||||||||||
| 455941 | 5318 | 7/19/2021 9:55:35 AM | 7/19/2021 9:56:02 AM | IVR call: statement | Received call for statement for account 10216226 sent message: 1096 | 8 | 2 | 2499 | 79 | 79 | 7/19/2021 9:56:02 AM | 116825 | |||||||||||||||||||||||||||||
| 455930 | 8137 | 7/19/2021 9:46:46 AM | 7/19/2021 9:46:46 AM | IVR call:$673 | Received call for $1367 for account 10362661 | 7161 | 7/19/2021 9:46:46 AM | ||||||||||||||||||||||||||||||||||
| 8105 | 7/19/2021 9:38:04 AM | 4/12/2022 9:39:10 AM | water | back charge of 8mths with billing of 22/*05/2021<br/><b>Journal Number</b>: [741924] | 24 | 3 | 7134 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-07-19T09:36:56.436Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-05T07:37:25.670Z"}] | 1 | 101 | 13 | 13 | |||||||||||||||||||||||||
| 455889 | 8136 | 7/19/2021 9:35:40 AM | 2/27/2023 7:17:29 AM | IVR call: meter-reading | Received call for meter-reading for account 10028794 Meter reading: [018813120] Meter type: [water] <div><b><u><br></u></b></div><div><b><u>QRC RESPONSE:</u></b> Meter readings should be sent to meterreading@buffalocity.gov.za query is closed and sent for six months policy assessment for 202106 </div><div>period.<br></div><div><br></div><div>6 month policy processed 202009/202105</div><div><br></div><div>QRC RESPONSE: 6 MONTH POLICY - 202009/202105</div><div>Credit due of R 554.78, Including vat @ 15%</div><div>Journal processed pending authorization done - 25.10.22</div><br/><b>Journal Number</b>: [888865]<br/><b>Journal Amount</b>: [-R1,897.98] | 27 | 3 | 7131 | 2 | 23 | 81 | 1 | 101 | 11/21/2022 10:22:33 AM | 140000 | 10 | 3 | ||||||||||||||||||||||||
| 455890 | 6831 | 7/19/2021 9:35:39 AM | 7/19/2021 9:35:41 AM | IVR call: balance | Received call for balance for account 10262508 undefined | 7 | 2 | 5943 | 78 | 78 | 7/19/2021 9:35:41 AM | ||||||||||||||||||||||||||||||
| 455885 | 8135 | 7/19/2021 9:34:45 AM | 7/19/2021 9:34:51 AM | IVR call: balance | Received call for balance for account 10266658 undefined | 7 | 2 | 7160 | 78 | 78 | 7/19/2021 9:34:51 AM | ||||||||||||||||||||||||||||||
| 8134 | 7/19/2021 9:31:51 AM | 3/28/2022 7:07:05 AM | high consumption due to leak | leak credit passed<br/><b>Journal Number</b>: [517938]<br/><b>Journal Amount</b>: [51696.08] | 27 | 3 | 7159 | 15 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-07-19T09:30:43.337Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-30T06:20:08.138Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-03-22T17:06:42.771Z"}] | 1 | 96 | 3/28/2022 7:07:05 AM | 15 | 23 | |||||||||||||||||||||||
| 455875 | 6831 | 7/19/2021 9:31:17 AM | 7/19/2021 9:31:54 AM | IVR call: statement | Received call for statement for account 10262508 sent message: 1095 | 8 | 2 | 5943 | 79 | 79 | 7/19/2021 9:31:54 AM | 116824 | |||||||||||||||||||||||||||||
| 455872 | 6578 | 7/19/2021 9:25:51 AM | 7/19/2021 9:25:52 AM | IVR call: balance | Received call for balance for account 10359197 undefined | 7 | 2 | 5700 | 78 | 78 | 7/19/2021 9:25:52 AM | ||||||||||||||||||||||||||||||
| 455864 | 8133 | 7/19/2021 9:21:27 AM | 2/10/2022 10:57:10 AM | IVR call:$672 | Received call for $1366 for account 10003592 | 1418 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-10T10:56:03.756Z"}] | 2/10/2022 10:57:10 AM | 17 | ||||||||||||||||||||||||||||||||
| 455857 | 8132 | 7/19/2021 9:18:48 AM | 7/19/2021 9:19:17 AM | IVR call: statement | Received call for statement for account 10426065 sent message: 1094 | 8 | 2 | 7158 | 79 | 79 | 7/19/2021 9:19:17 AM | 116823 | |||||||||||||||||||||||||||||
| 455845 | 6737 | 7/19/2021 9:16:34 AM | 7/19/2021 9:16:35 AM | IVR call: balance | Received call for balance for account 10352926 undefined | 7 | 2 | 5858 | 78 | 78 | 7/19/2021 9:16:35 AM | ||||||||||||||||||||||||||||||
| 455820 | 8131 | 7/19/2021 9:06:06 AM | 7/19/2021 9:06:28 AM | IVR call: statement | Received call for statement for account 10059741 undefined | 7157 | 7/19/2021 9:06:28 AM | ||||||||||||||||||||||||||||||||||
| 455821 | 8130 | 7/19/2021 9:06:05 AM | 7/19/2021 9:06:06 AM | IVR call: balance | Received call for balance for account 10361582 undefined | 7 | 2 | 7156 | 78 | 78 | 7/19/2021 9:06:06 AM | ||||||||||||||||||||||||||||||
| 455799 | 8094 | 7/19/2021 8:58:30 AM | 7/19/2021 8:58:32 AM | IVR call: balance | Received call for balance for account 20342702 undefined | 7 | 2 | 7124 | 78 | 78 | 7/19/2021 8:58:32 AM | ||||||||||||||||||||||||||||||
| 455779 | 8119 | 7/19/2021 8:52:03 AM | 7/19/2021 8:52:04 AM | IVR call: balance | Received call for balance for account 10359994 undefined | 7 | 2 | 7146 | 78 | 78 | 7/19/2021 8:52:04 AM | ||||||||||||||||||||||||||||||
| 455776 | 8129 | 7/19/2021 8:51:46 AM | 7/19/2021 8:51:47 AM | IVR call: balance | Received call for balance for account 10106857 undefined | 7 | 2 | 7155 | 78 | 78 | 7/19/2021 8:51:47 AM |