Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 457238 | 8162 | 7/20/2021 9:38:18 AM | 7/20/2021 9:38:19 AM | IVR call: balance | Received call for balance for account 10075217 undefined | 7 | 2 | 7184 | 78 | 78 | 7/20/2021 9:38:19 AM | ||||||||||||||||||||||||||||||
| 457236 | 6655 | 7/20/2021 9:35:25 AM | 7/20/2021 9:35:26 AM | IVR call: balance | Received call for balance for account 10271722 undefined | 7 | 2 | 5776 | 78 | 78 | 7/20/2021 9:35:26 AM | ||||||||||||||||||||||||||||||
| 457209 | 8196 | 7/20/2021 9:24:12 AM | 7/20/2021 9:24:33 AM | IVR call: statement | Received call for statement for account 10380579 sent message: 1116 | 8 | 2 | 55 | 79 | 79 | 7/20/2021 9:24:33 AM | 116845 | |||||||||||||||||||||||||||||
| 457205 | 8193 | 7/20/2021 9:21:33 AM | 7/20/2021 9:21:35 AM | IVR call: balance | Received call for balance for account 10037286 undefined | 7 | 2 | 7212 | 78 | 78 | 7/20/2021 9:21:35 AM | ||||||||||||||||||||||||||||||
| 457204 | 8162 | 7/20/2021 9:21:00 AM | 7/20/2021 9:21:01 AM | IVR call: balance | Received call for balance for account 10075217 undefined | 7 | 2 | 7184 | 78 | 78 | 7/20/2021 9:21:01 AM | ||||||||||||||||||||||||||||||
| 457202 | 8195 | 7/20/2021 9:20:36 AM | 7/20/2021 9:20:37 AM | IVR call: balance | Received call for balance for account 10037598 undefined | 7 | 2 | 7213 | 78 | 78 | 7/20/2021 9:20:37 AM | ||||||||||||||||||||||||||||||
| 457197 | 8195 | 7/20/2021 9:19:31 AM | 7/20/2021 9:19:33 AM | IVR call: balance | Received call for balance for account 10037598 undefined | 7 | 2 | 7213 | 78 | 78 | 7/20/2021 9:19:33 AM | ||||||||||||||||||||||||||||||
| 457193 | 7514 | 7/20/2021 9:18:27 AM | 7/20/2021 9:18:41 AM | IVR call: meter-reading | Received call for meter-reading for account 10072879 Meter reading: [1245] Meter type: [water] | 10 | 2 | 6571 | 81 | 81 | |||||||||||||||||||||||||||||||
| 8194 | 7/20/2021 9:17:37 AM | 7/20/2021 9:17:39 AM | 2 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-07-20T09:16:28.446Z"}] | 194 | ||||||||||||||||||||||||||||||||||||
| 1916 | 7/20/2021 9:17:34 AM | 3/28/2022 7:10:22 AM | leak credit adjustment done for 201708-202011 av 7kl | leak credit adjustment done for 201708-202011 av 7kl<br/><b>Journal Number</b>: [521883]<br/><b>Journal Amount</b>: [65990.85] | 27 | 3 | 1791 | 11 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-07-20T09:17:37.427Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-07T07:07:20.641Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-12T06:38:10.475Z"}] | 1 | 96 | 2 | 3/28/2022 7:10:22 AM | 11 | 2 | ||||||||||||||||||||||
| 457191 | 7514 | 7/20/2021 9:17:29 AM | 7/20/2021 9:17:42 AM | IVR call: meter-reading | Received call for meter-reading for account 10072879 Meter reading: [71556] Meter type: [electric] | 10 | 2 | 6571 | 81 | 81 | |||||||||||||||||||||||||||||||
| 457187 | 8193 | 7/20/2021 9:16:19 AM | 7/20/2021 9:16:23 AM | IVR call: balance | Received call for balance for account 10037286 undefined | 7 | 2 | 7212 | 78 | 78 | 7/20/2021 9:16:23 AM | ||||||||||||||||||||||||||||||
| 8191 | 7/20/2021 8:58:14 AM | 9/7/2021 12:41:05 PM | REFUSE CHARGE REVERSAL | REFUSE NOT COLLECTED BY BCMM,REQUEST REVERSAL. | 27 | 3 | 7211 | 8 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-20T08:58:15.876Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-07T12:41:00.811Z"}] | 4 | 106 | 9/7/2021 12:41:05 PM | 8 | 4 | |||||||||||||||||||||||
| 457125 | 5908 | 7/20/2021 8:48:20 AM | 7/20/2021 8:48:22 AM | IVR call: balance | Received call for balance for account 10330213 undefined | 7 | 2 | 5049 | 78 | 78 | 7/20/2021 8:48:22 AM | ||||||||||||||||||||||||||||||
| 8190 | 7/20/2021 8:38:25 AM | 4/12/2022 9:43:30 AM | REFUSE CHARGE REVERSAL | REFUSE NOT COLLECTED BY BCMM,REQUEST REVERSAL | 4 | 3 | 7210 | 7 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-20T08:38:27.455Z"}] | 4 | 106 | 4/12/2022 9:43:30 AM | 7 | 16 | |||||||||||||||||||||||
| 457101 | 7486 | 7/20/2021 8:37:15 AM | 7/20/2021 8:37:16 AM | IVR call: balance | Received call for balance for account 10405076 undefined | 7 | 2 | 6544 | 78 | 78 | 7/20/2021 8:37:16 AM | ||||||||||||||||||||||||||||||
| 457096 | 7486 | 7/20/2021 8:36:13 AM | 7/20/2021 8:36:15 AM | IVR call: balance | Received call for balance for account 10405076 undefined | 7 | 2 | 6544 | 78 | 78 | 7/20/2021 8:36:15 AM | ||||||||||||||||||||||||||||||
| 457095 | 8186 | 7/20/2021 8:35:46 AM | 7/20/2021 8:35:46 AM | IVR call:$681 | Received call for $1375 for account 20422718 | 7207 | 7/20/2021 8:35:46 AM | ||||||||||||||||||||||||||||||||||
| 8187 | 7/20/2021 8:34:58 AM | 5/25/2022 9:26:06 AM | REFUSE CHARGE REVERSAL | REFUSE NOT COLLECTED BY BCMM,REQUEST REVERSAL<div><table border="0" cellpadding="0" cellspacing="0" width="338" style="border-collapse: collapse;width:253pt"><tbody><tr height="24" style="mso-height-source:userset;height:18.0pt"> <td height="24" class="xl65" width="338" style="height:18.0pt;width:253pt">SEND TO ETHEL TO CHECK IF THE REFUSE IS COLLECTED.</td></tr></tbody></table></div> | 27 | 3 | 7209 | 12 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-20T08:35:00.570Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-13T10:16:37.415Z"}] | 4 | 106 | 5/25/2022 9:26:06 AM | 5 | 5 | |||||||||||||||||||||||
| 457073 | 6488 | 7/20/2021 8:25:40 AM | 7/20/2021 8:25:41 AM | IVR call: balance | Received call for balance for account 10238879 undefined | 7 | 2 | 5604 | 78 | 78 | 7/20/2021 8:25:41 AM |