Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 8221 | 7/20/2021 12:34:59 PM | 7/20/2021 12:35:00 PM | 2 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-07-20T12:38:09.648Z"}] | 194 | ||||||||||||||||||||||||||||||||||||
| 8221 | 7/20/2021 12:34:26 PM | 7/20/2021 12:34:28 PM | 2 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-07-20T12:37:37.391Z"}] | 194 | ||||||||||||||||||||||||||||||||||||
| 457512 | 5007 | 7/20/2021 12:26:35 PM | 7/20/2021 12:26:36 PM | IVR call: balance | Received call for balance for account 10198545 undefined | 7 | 2 | 4193 | 78 | 78 | 7/20/2021 12:26:36 PM | ||||||||||||||||||||||||||||||
| 457485 | 6712 | 7/20/2021 12:14:59 PM | 7/20/2021 12:15:01 PM | IVR call: balance | Received call for balance for account 10022262 undefined | 7 | 2 | 5834 | 78 | 78 | 7/20/2021 12:15:01 PM | ||||||||||||||||||||||||||||||
| 457483 | 6712 | 7/20/2021 12:14:08 PM | 7/20/2021 12:14:10 PM | IVR call: balance | Received call for balance for account 10022262 undefined | 7 | 2 | 5834 | 78 | 78 | 7/20/2021 12:14:10 PM | ||||||||||||||||||||||||||||||
| 457474 | 8220 | 7/20/2021 12:11:25 PM | 7/20/2021 12:11:25 PM | IVR call: balance | Received call for balance for account 10036412 undefined | 7 | 2 | 7236 | 78 | 78 | 7/20/2021 12:11:25 PM | ||||||||||||||||||||||||||||||
| 457465 | 8219 | 7/20/2021 12:09:12 PM | 7/20/2021 12:09:31 PM | IVR call: meter-reading | Received call for meter-reading for account 10422732 Meter reading: [413] Meter type: [water] | 10 | 2 | 7235 | 81 | 81 | |||||||||||||||||||||||||||||||
| 457453 | 8218 | 7/20/2021 12:05:52 PM | 7/20/2021 12:06:14 PM | IVR call: statement | Received call for statement for account 10380408 sent message: 1122 | 8 | 2 | 7234 | 79 | 79 | 7/20/2021 12:06:14 PM | 116851 | |||||||||||||||||||||||||||||
| 457450 | 8217 | 7/20/2021 12:03:26 PM | 7/20/2021 12:03:28 PM | IVR call: balance | Received call for balance for account 10397873 undefined | 7 | 2 | 7233 | 78 | 78 | 7/20/2021 12:03:28 PM | ||||||||||||||||||||||||||||||
| 457446 | 4945 | 7/20/2021 12:00:26 PM | 7/20/2021 12:00:43 PM | IVR call: statement | Received call for statement for account 10049869 sent message: 1121 | 8 | 2 | 4137 | 79 | 79 | 7/20/2021 12:00:43 PM | 116850 | |||||||||||||||||||||||||||||
| 1401 | 7/20/2021 11:51:32 AM | 3/28/2022 6:35:04 AM | LEAK CR ADJUSTMENT DONE 202101 AV 12KL | LEAK CR ADJUSTMENT DONE 202101 AV 12KL<br><b>Journal Number</b>: [522010]<div>account resolved with journal number 884550</div> | 27 | 3 | 1390 | 5 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-07-20T11:51:34.544Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-19T10:58:00.577Z"}] | 1 | 96 | 3/28/2022 6:35:04 AM | 5 | 2 | |||||||||||||||||||||||
| 457430 | 8216 | 7/20/2021 11:49:22 AM | 7/20/2021 11:49:44 AM | IVR call: statement | Received call for statement for account 10362134 sent message: 1120 | 8 | 2 | 7232 | 79 | 79 | 7/20/2021 11:49:44 AM | 116849 | |||||||||||||||||||||||||||||
| 457428 | 8216 | 7/20/2021 11:48:10 AM | 7/20/2021 11:48:12 AM | IVR call: balance | Received call for balance for account 10362134 undefined | 7 | 2 | 7232 | 78 | 78 | 7/20/2021 11:48:12 AM | ||||||||||||||||||||||||||||||
| 457425 | 5564 | 7/20/2021 11:41:01 AM | 7/20/2021 11:41:31 AM | IVR call: statement | Received call for statement for account 10017624 sent message: 1119 | 8 | 2 | 4729 | 79 | 79 | 7/20/2021 11:41:31 AM | 116848 | |||||||||||||||||||||||||||||
| 457407 | 8215 | 7/20/2021 11:28:58 AM | 7/20/2021 11:29:20 AM | IVR call: statement | Received call for statement for account 10295613 sent message: 1118 | 8 | 2 | 7231 | 79 | 79 | 7/20/2021 11:29:20 AM | 116847 | |||||||||||||||||||||||||||||
| 457405 | 8209 | 7/20/2021 11:25:19 AM | 7/20/2021 11:25:21 AM | IVR call: balance | Received call for balance for account 10389081 undefined | 7 | 2 | 7225 | 78 | 78 | 7/20/2021 11:25:21 AM | ||||||||||||||||||||||||||||||
| 457404 | 8209 | 7/20/2021 11:25:06 AM | 7/20/2021 11:25:10 AM | IVR call: balance | Received call for balance for account 10389081 undefined | 7 | 2 | 7225 | 78 | 78 | 7/20/2021 11:25:10 AM | ||||||||||||||||||||||||||||||
| 457399 | 8214 | 7/20/2021 11:23:00 AM | 7/20/2021 11:23:04 AM | IVR call: balance | Received call for balance for account 10401484 undefined | 7 | 2 | 7230 | 78 | 78 | 7/20/2021 11:23:04 AM | ||||||||||||||||||||||||||||||
| 457394 | 8214 | 7/20/2021 11:22:07 AM | 7/20/2021 11:22:10 AM | IVR call: balance | Received call for balance for account 10401484 undefined | 7 | 2 | 7230 | 78 | 78 | 7/20/2021 11:22:10 AM | ||||||||||||||||||||||||||||||
| 457393 | 8213 | 7/20/2021 11:20:59 AM | 5/18/2022 7:03:37 AM | IVR call: balance | Received call for balance for account 10385786 undefined | 7 | 2 | 7229 | 78 | [{"op":"R","uid":"205","un":"zovuyod","dt":"2022-05-18T07:03:21.435Z"},{"op":"R","uid":"205","un":"zovuyod","dt":"2022-05-18T07:03:39.034Z"}] | 78 | 5/18/2022 7:03:37 AM | 205 |